Business states that they are sorry to hear about the dissatisfaction the customer has experiencedBusiness would like the customer to return to the shop so the pending issues could be discussedBusiness would be more than willing to make any reasonable repairs necessary to the vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com: This letter is to inform you that International Movers has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/4/ 8:37:AM and assigned ID [redacted] Regards, [redacted]
· I met with the customer and we walked around the back side of her house, and she showed me various spots where caulking and paint touch up was neededI took photos of those areas, and we discussed the rear of the house getting the brunt of the sun and weatherThe customer asked how much it would be, and I told her it would be $if I had to buy paint, and it would take me a day to completeI worked on All areas that were photographed, and additional areas as wellAfter an entire hour day of work I finished and her husband wrote me a check for $300, since they had the paintLater that week she texted me and said there were additional areas that I "missed", and I needed to come back outI told her I have the photos I took and addressed all of them on the rear of the house, and she indicated she thought my quote was for the "whole house"We never looked at ANY other areas on the house, and I told her there was obviously a misunderstandingA whole house touch up on a huge story home would take many days, and obviously more moneyI said I would come out and do more but I would have to charge more She assumed we were talking about the whole house, and I assumed we were talk about the back side(the only side we looked at)We simply had a misunderstanding, but the work she received for my pay was fair and equitableThe extremely wet April has interfered with almost all of my exterior work, and I was waiting for a window in the weather and my schedule to do her caulking repair, but she filed the complaint too quickly for me to address those areas
Complaint: [redacted] I am rejecting this response because my initial response was not only regarding my high water bill (when not all showers were operable) The items on my "Hour" application have yet to be completedIt is a major inconvenience for me to take off time from work to be home so your maintenance crew can come at their convenience to complete clean up/repairs in my homeI had time near move in because that time was scheduled offHere we are going into the new year with those same issuesI would appreciate for those repairs to be completed sometime soon and the next time I have a concern I'm asking to be treated like an individual rather than another low income parent with kidsI may not make much money but the money I do work for goes into paying rent at this community and I expect my home to reflect a safe place to call home including the people I pay my money to Regards, [redacted] ***
Ms***, I am the designated representative that is responding to this consumer complaint. Please note the following response: A review of the file indicated that the tenant owes the funds and all maintenance items were addressed per the policies and lease agreement***
*** The NuRock Companies North Point Parkway Suite ***
Business states that they are sorry to hear about the dissatisfaction the customer has experienced. Business would like the customer to return to the shop so the pending issues could be discussed. Business would be more than willing to make any reasonable repairs necessary to the vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
·
font-family: Helvetica, sans-serif; border: 1pt none windowtext;">I met with the customer and we walked around the back side of her house, and she showed me various spots where caulking and paint touch up was needed. I took 20 photos of those areas, and we discussed the rear of the house getting the brunt of the sun and weather. The customer asked how much it would be, and I told her it would be $350 if I had to buy paint, and it would take me a day to complete. I worked on All 20 areas that were photographed, and additional areas as well. After an entire 8 hour day of work I finished and her husband wrote me a check for $300, since they had the paint. Later that week she texted me and said there were additional areas that I "missed", and I needed to come back out. I told her I have the 20 photos I took and addressed all of them on the rear of the house, and she indicated she thought my quote was for the "whole house". We never looked at ANY other areas on the house, and I told her there was obviously a misunderstanding. A whole house touch up on a huge 3 story home would take many days, and obviously more money. I said I would come out and do more but I would have to charge more. She assumed we were talking about the whole house, and I assumed we were talk about the back side(the only side we looked at). We simply had a misunderstanding, but the work she received for my pay was fair and equitable. The extremely wet April has interfered with almost all of my exterior work, and I was waiting for a window in the weather and my schedule to do her caulking repair, but she filed the complaint too quickly for me to address those areas.
8000 Decker Lane Austin, TX 78724 Phone ###-###-#### Fax ###-###-#### Tuesday, April 28, 2015 To: Revdex.com ID # [redacted] Attn: [redacted] Re: [redacted] Dear [redacted] I'm sending this in response to the ID # above,...
[redacted]. Ms. [redacted] moved into #[redacted] on [redacted] with lease ending March 31, 2015. On April 21, 2014 Ms. [redacted] and I spoke and I had advised her, the previous tenants did not have a pet due to her concerns of pet urine. On April 22, 2014, I received a letter from the tenant stating there was a urine smell in the dining room area. Included in this letter was this statement, "my son whom has severe asthma is allergic to 99.9% of the allegiants including dust mites, dogs, cats, and strong urine smells from animals." With this being said, I accommodated her and a pet treatment was done in the area she was specifically concerned with. The pet treatment was done by a professional carpet company on April 23, 2014. On May 7, 2014, I inspected Ms. [redacted]'s apartment and found there to be a dog living in this apartment and I do have pictures of this documentation. On February 18, 2015, Ms. [redacted] was given an "Advance Notice of Lease Termination at End Of Lease Term Or Renewal Period" to vacate the home on March 31, 2015 which was at the end of her lease contract. On April 8, 2015, I received rental verification from RAIT Residential requesting rental history and it was returned to RAIT Residential on April 8, 2015 via fax. I gave her good rental history since the unit wasn't surrendered to the owner nor was I aware of any damages/condition of the home. Mrs. [redacted] did not vacate the unit until April 20, 2015, which resulted in delinquent rent for April 2015. Upon move out of any unit, company policy requires manager to walk each apartment and take pictures of any damages the previous resident may be held responsible for. As for this particular apartment, a move out inspection was completed on April 20, 2015 by me personally with exactly 25 pictures taken of damages. Should you need any other additional information, please feel free to contact the office. Regards, [redacted] Property Manager
Complaint: [redacted]
I am rejecting this response because my initial response was not only regarding my high water bill (when not all showers were operable)
The items on my "72 Hour" application have yet to be completed. It is a major inconvenience for me to take off time from work to be home so your maintenance crew can come at their convenience to complete clean up/repairs in my home. I had time near move in because that time was scheduled off. Here we are going into the new year with those same issues. I would appreciate for those repairs to be completed sometime soon and the next time I have a concern I'm asking to be treated like an individual rather than another low income parent with kids. I may not make much money but the money I do work for goes into paying rent at this community and I expect my home to reflect a safe place to call home including the people I pay my money to.
Regards,
[redacted]
Dear [redacted],[redacted] moved in 10/12/2015 since then Ms. [redacted] has received 2 water bills the first billwas for $112.22 which $33.84 was her water usage and her waste water was $59.86. When she calledour office to let us know that the bill was too high...
we talked about water conservation. We told herthat she should not be washing clothes daily and turn the water faucet off when kids are brushing their teeth andso on. Ms. [redacted] agreed that she was washing he clothes daily. After this conversation, her current water bill went down to $62.46. Which her water usage was $15.49 and her wastewater was $29.09.Ms. [redacted] water bill was much less and I will attached both bills so you can see them.If you have any other question regarding this matter please call or e-mail me.Sincerely,[redacted]
I am the designated representative for answering this complaint, please note the following response: The A/C was repaired within 24 hours of the consumer notifying the office. [redacted] The NuRock Companies 800 North Point Parkway Suite 125 Alpharetta, Georgia 30005 [redacted]...
I moved to Eagles Landing February 2015. I began having water issues and an increase in my bill September 2015. I've had an inspector come out to look at the apartment due to untimely repairs. Come to find out I had a leak in the water heater. My water did not get replaced until February 2016. While I was experiencing the water issues and putting in numerous work orders my water bill was extremely high. Before the water issues my bill would around $70 for two people, which is already high. Then it went up to even $132. Nothing has changed in the way we use our water. I do not feel I should be responsible for the increase in the bill. I have asked management for a adjustment for the months I experienced the water leak. I have received a few adjustments but did not receive an adjustment for two months while having issues. I requested an adjustment for these two months in March after receiving a bill for $78. I didn't get a response until April where I was then told I don't receive a credit but that I owe money. I was told I owed money for late fees that have been charged to my account. Late fees were added when I received adjustments although I made all payments on time and in full. Then I was told there is a balance from Section 8 paying their full portion. The last thing I have been told is that I had a previous balance in October 2015 which no one in the office brought to my attention while paying my rent each month. They did not advise me of this balance until May 2nd 2016, conquincdently after me asking for an adjustment. I did receive a ledger that was typed up but not an actual print out from my account. I have provided the office with all of my payment receipts where it shows the date I paid and the amount paid. I have made several attempts requesting to receive legitimate documentation of where I incurred these charges and I have yet to receive anything. These apartments are the worst I have ever lived in. It takes them months to repair anything. Don't bother calling cause you will not receive a return phone call. You have to either go into the office during your work hours or constantly send emails. I have contacted the corporate office three times leaving messages and have yet to receive a return call. On many occasions of going into the office I've heard several other residents complain about their high water bill. They constantly have to shut off the water for the whole complex and fix the system. It's just ridiculous what we have to go through over here.
Revdex.com:
This letter is to inform you that International Movers has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/4/2014...
8:37:58 AM and assigned ID [redacted]
Regards,
[redacted]
Business states that they are sorry to hear about the dissatisfaction the customer has experiencedBusiness would like the customer to return to the shop so the pending issues could be discussedBusiness would be more than willing to make any reasonable repairs necessary to the vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com: This letter is to inform you that International Movers has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/4/ 8:37:AM and assigned ID [redacted] Regards, [redacted]
· I met with the customer and we walked around the back side of her house, and she showed me various spots where caulking and paint touch up was neededI took photos of those areas, and we discussed the rear of the house getting the brunt of the sun and weatherThe customer asked how much it would be, and I told her it would be $if I had to buy paint, and it would take me a day to completeI worked on All areas that were photographed, and additional areas as wellAfter an entire hour day of work I finished and her husband wrote me a check for $300, since they had the paintLater that week she texted me and said there were additional areas that I "missed", and I needed to come back outI told her I have the photos I took and addressed all of them on the rear of the house, and she indicated she thought my quote was for the "whole house"We never looked at ANY other areas on the house, and I told her there was obviously a misunderstandingA whole house touch up on a huge story home would take many days, and obviously more moneyI said I would come out and do more but I would have to charge more She assumed we were talking about the whole house, and I assumed we were talk about the back side(the only side we looked at)We simply had a misunderstanding, but the work she received for my pay was fair and equitableThe extremely wet April has interfered with almost all of my exterior work, and I was waiting for a window in the weather and my schedule to do her caulking repair, but she filed the complaint too quickly for me to address those areas
Complaint: [redacted] I am rejecting this response because my initial response was not only regarding my high water bill (when not all showers were operable) The items on my "Hour" application have yet to be completedIt is a major inconvenience for me to take off time from work to be home so your maintenance crew can come at their convenience to complete clean up/repairs in my homeI had time near move in because that time was scheduled offHere we are going into the new year with those same issuesI would appreciate for those repairs to be completed sometime soon and the next time I have a concern I'm asking to be treated like an individual rather than another low income parent with kidsI may not make much money but the money I do work for goes into paying rent at this community and I expect my home to reflect a safe place to call home including the people I pay my money to Regards, [redacted] ***
Ms***, I am the designated representative that is responding to this consumer complaint. Please note the following response: A review of the file indicated that the tenant owes the funds and all maintenance items were addressed per the policies and lease agreement***
*** The NuRock Companies North Point Parkway Suite ***
Business states that they are sorry to hear about the dissatisfaction the customer has experienced. Business would like the customer to return to the shop so the pending issues could be discussed. Business would be more than willing to make any reasonable repairs necessary to the vehicle.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
·
font-family: Helvetica, sans-serif; border: 1pt none windowtext;">I met with the customer and we walked around the back side of her house, and she showed me various spots where caulking and paint touch up was needed. I took 20 photos of those areas, and we discussed the rear of the house getting the brunt of the sun and weather. The customer asked how much it would be, and I told her it would be $350 if I had to buy paint, and it would take me a day to complete. I worked on All 20 areas that were photographed, and additional areas as well. After an entire 8 hour day of work I finished and her husband wrote me a check for $300, since they had the paint. Later that week she texted me and said there were additional areas that I "missed", and I needed to come back out. I told her I have the 20 photos I took and addressed all of them on the rear of the house, and she indicated she thought my quote was for the "whole house". We never looked at ANY other areas on the house, and I told her there was obviously a misunderstanding. A whole house touch up on a huge 3 story home would take many days, and obviously more money. I said I would come out and do more but I would have to charge more. She assumed we were talking about the whole house, and I assumed we were talk about the back side(the only side we looked at). We simply had a misunderstanding, but the work she received for my pay was fair and equitable. The extremely wet April has interfered with almost all of my exterior work, and I was waiting for a window in the weather and my schedule to do her caulking repair, but she filed the complaint too quickly for me to address those areas.
8000 Decker Lane Austin, TX 78724 Phone ###-###-#### Fax ###-###-#### Tuesday, April 28, 2015 To: Revdex.com ID # [redacted] Attn: [redacted] Re: [redacted] Dear [redacted] I'm sending this in response to the ID # above,...
[redacted]. Ms. [redacted] moved into #[redacted] on [redacted] with lease ending March 31, 2015. On April 21, 2014 Ms. [redacted] and I spoke and I had advised her, the previous tenants did not have a pet due to her concerns of pet urine. On April 22, 2014, I received a letter from the tenant stating there was a urine smell in the dining room area. Included in this letter was this statement, "my son whom has severe asthma is allergic to 99.9% of the allegiants including dust mites, dogs, cats, and strong urine smells from animals." With this being said, I accommodated her and a pet treatment was done in the area she was specifically concerned with. The pet treatment was done by a professional carpet company on April 23, 2014. On May 7, 2014, I inspected Ms. [redacted]'s apartment and found there to be a dog living in this apartment and I do have pictures of this documentation. On February 18, 2015, Ms. [redacted] was given an "Advance Notice of Lease Termination at End Of Lease Term Or Renewal Period" to vacate the home on March 31, 2015 which was at the end of her lease contract. On April 8, 2015, I received rental verification from RAIT Residential requesting rental history and it was returned to RAIT Residential on April 8, 2015 via fax. I gave her good rental history since the unit wasn't surrendered to the owner nor was I aware of any damages/condition of the home. Mrs. [redacted] did not vacate the unit until April 20, 2015, which resulted in delinquent rent for April 2015. Upon move out of any unit, company policy requires manager to walk each apartment and take pictures of any damages the previous resident may be held responsible for. As for this particular apartment, a move out inspection was completed on April 20, 2015 by me personally with exactly 25 pictures taken of damages. Should you need any other additional information, please feel free to contact the office. Regards, [redacted] Property Manager
Complaint: [redacted]
I am rejecting this response because my initial response was not only regarding my high water bill (when not all showers were operable)
The items on my "72 Hour" application have yet to be completed. It is a major inconvenience for me to take off time from work to be home so your maintenance crew can come at their convenience to complete clean up/repairs in my home. I had time near move in because that time was scheduled off. Here we are going into the new year with those same issues. I would appreciate for those repairs to be completed sometime soon and the next time I have a concern I'm asking to be treated like an individual rather than another low income parent with kids. I may not make much money but the money I do work for goes into paying rent at this community and I expect my home to reflect a safe place to call home including the people I pay my money to.
Regards,
[redacted]
Dear [redacted],[redacted] moved in 10/12/2015 since then Ms. [redacted] has received 2 water bills the first billwas for $112.22 which $33.84 was her water usage and her waste water was $59.86. When she calledour office to let us know that the bill was too high...
we talked about water conservation. We told herthat she should not be washing clothes daily and turn the water faucet off when kids are brushing their teeth andso on. Ms. [redacted] agreed that she was washing he clothes daily. After this conversation, her current water bill went down to $62.46. Which her water usage was $15.49 and her wastewater was $29.09.Ms. [redacted] water bill was much less and I will attached both bills so you can see them.If you have any other question regarding this matter please call or e-mail me.Sincerely,[redacted]
I am the designated representative for answering this complaint, please note the following response: The A/C was repaired within 24 hours of the consumer notifying the office. [redacted] The NuRock Companies 800 North Point Parkway Suite 125 Alpharetta, Georgia 30005 [redacted]...
telephone [redacted] facsimile www.nurock.com
I moved to Eagles Landing February 2015. I began having water issues and an increase in my bill September 2015. I've had an inspector come out to look at the apartment due to untimely repairs. Come to find out I had a leak in the water heater. My water did not get replaced until February 2016. While I was experiencing the water issues and putting in numerous work orders my water bill was extremely high. Before the water issues my bill would around $70 for two people, which is already high. Then it went up to even $132. Nothing has changed in the way we use our water. I do not feel I should be responsible for the increase in the bill. I have asked management for a adjustment for the months I experienced the water leak. I have received a few adjustments but did not receive an adjustment for two months while having issues. I requested an adjustment for these two months in March after receiving a bill for $78. I didn't get a response until April where I was then told I don't receive a credit but that I owe money. I was told I owed money for late fees that have been charged to my account. Late fees were added when I received adjustments although I made all payments on time and in full. Then I was told there is a balance from Section 8 paying their full portion. The last thing I have been told is that I had a previous balance in October 2015 which no one in the office brought to my attention while paying my rent each month. They did not advise me of this balance until May 2nd 2016, conquincdently after me asking for an adjustment. I did receive a ledger that was typed up but not an actual print out from my account. I have provided the office with all of my payment receipts where it shows the date I paid and the amount paid. I have made several attempts requesting to receive legitimate documentation of where I incurred these charges and I have yet to receive anything. These apartments are the worst I have ever lived in. It takes them months to repair anything. Don't bother calling cause you will not receive a return phone call. You have to either go into the office during your work hours or constantly send emails. I have contacted the corporate office three times leaving messages and have yet to receive a return call. On many occasions of going into the office I've heard several other residents complain about their high water bill. They constantly have to shut off the water for the whole complex and fix the system. It's just ridiculous what we have to go through over here.
Revdex.com:
This letter is to inform you that International Movers has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/4/2014...
8:37:58 AM and assigned ID [redacted]
Regards,
[redacted]