International Landscape & Jose Matias Tree Service

The original complaint was that services were not rendered in a timely fashionThe owner and I texted back and forth for several days as to when he would complete services at my mother's homeAfter a week of no shows, a day and time were setI went to my mother's home to meet himI waited for hours for someone to show up with no availFinally, the owner's brother came out to cut the grass and remove a small treeI asked him about topsoil as it did not look like any was put downHe told me he did not knowI texted Luis (name I was given as the owner) and asked him about itHe called me and said it was doneI told him it didn't look like it and he argued that it was done and that I could call the company he got it from if I wantedI asked him for a name and number and all he said was Petros (i believe)I could not find a number so I texted him asking for this information with no responseI filed the complaint that day9/I received a call from the receptionist [redacted] about the complaint filed and she asked what resolution I wantedI said that I would like a portion of the fee charged refunded because of the inconvenience and time it took and lack of communication on the business' partShe asked if I would meet with Luis and I told her I did not feel comfortable with an in person meeting because of the tone he portrayed the last time we had spokenI agreed (reluctantly) to a phone call conversation and told her to please have him contact meI never received a callI called her back on 9/to let her know that I did not get a call from him and she gave me his cell to which I left a message for a call back that I never got

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] called me on Friday the 22ndI told her I would not at this time meet with Luis in person because of the way he spoke to me over the phone (very loud and aggressive)I did agree to have him contact me via phone call (which I never received)I did get upset during the phone call but I in no way yelled the entire timeI called [redacted] on Monday 9/and told her I received the response (which seemed since it was not an accurate description of the conversation)She gave me Luis' cell # to contact himI called the number and left a message and have not heard back Regards, [redacted]

*** called from the business stated that she tried to reach out to Ms*** in regards to the complaint to find out exactly whats going onShe stated that Ms*** yelled at her the entire time and stated she wants not further contact from the business*** stated that before
any type of resolution can be offered they need to know exactly what is going onMs*** can reach out to the business directly to discuss further information with them

The original complaint was that services were not rendered in a timely fashion. The owner and I texted back and forth for several days as to when he would complete services at my mother's home. After a week of no shows, a day and time were set. I went to my mother's home to meet him. I waited for 3 hours for someone to show up with no avail. Finally, the owner's brother came out to cut the grass and remove a small tree. I asked him about topsoil as it did not look like any was put down. He told me he did not know. I texted Luis (name I was given as the owner) and asked him about it. He called me and said it was done. I told him it didn't look like it and he argued that it was done and that I could call the company he got it from if I wanted. I asked him for a name and number and all he said was Petros (i believe). I could not find a number so I texted him asking for this information with no response. I filed the complaint that day. 9/22 I received a call from the receptionist [redacted] about the complaint filed and she asked what resolution I wanted. I said that I would like a portion of the fee charged refunded because of the inconvenience and time it took and lack of communication on the business' part. She asked if I would meet with Luis and I told her I did not feel comfortable with an in person meeting because of the tone he portrayed the last time we had spoken. I agreed (reluctantly) to a phone call conversation and told her to please have him contact me. I never received a call. I called her back on 9/25 to let her know that I did not get a call from him and she gave me his cell to which I left a message for a call back that I never got.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] called me on Friday the 22nd. I told her I would not at this time meet with Luis in person because of the way he spoke to me over the phone (very loud and aggressive). I did agree to have him contact me via phone call (which I never received). I did get upset during the phone call but I in no way yelled the entire time. I called [redacted] on Monday 9/25 and told her I received the response (which seemed false since it was not an accurate description of the conversation). She gave me Luis' cell # to contact him. I called the number and left a message and have not heard back. 
Regards,
[redacted]