International Hotel and Suites

Miriam- We have issued a refund, as per the requested resolution, along with our apologies for the miscommunication of information and inconvenience Please contact us directly with any additional questions Thanks again Best Regards, International Hotel & Suites Team

Initial Business Response / [redacted] (1000, 10, 2016/05/02) */ I would like to offer my sincere apologies for this terrible customer serviceI have gone ahead and refunded your $I hope you will consider making the International your Palm Desert Oasis Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/05/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this responseI talked with the owner who was unaware of the situationOnce he was, he credited my account and apologized, and that's all I had wanted

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ I am very sorry for the stress and confusion this has caused youI only became aware of this situation today once [redacted] called me at the front deskI will refund the $and provide you a receipt of this refundIn addition I would like to offer you a $discount on your next visit Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The lack of empathy, respect and service your receptionist showed us as your Customer, when we checked in for our reservation that YOU cancelled, was one of the worst experiences I've ever had with a businessShe made no effort to rectify the situation and it left us with no place to stay on a weekend where everything is sold outAnd I still have never been told WHY you cancelled our reservation We had to pay $more for last minute accommodations because of your mistake

Initial Business Response /* (1000, 10, 2016/05/02) */
I would like to offer my sincere apologies for this terrible customer service. I have gone ahead and refunded your $50. I hope you will consider making the International your Palm Desert Oasis.
Initial Consumer Rebuttal /* (2000, 12,...

2016/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response. I talked with the owner who was unaware of the situation. Once he was, he credited my account and apologized, and that's all I had wanted.

Miriam-   We have issued a refund, as per the requested resolution, along with our apologies for the miscommunication of information and inconvenience.  Please contact us directly with any additional questions.   Thanks again.   Best Regards,   International Hotel &...

Suites Team

Initial Business Response /* (1000, 5, 2016/05/03) */
I am very sorry for the stress and confusion this has caused you. I only became aware of this situation today once [redacted] called me at the front desk. I will refund the $100 and provide you a receipt of this refund. In addition I would like to...

offer you a $200 discount on your next visit.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The lack of empathy, respect and service your receptionist showed us as your Customer, when we checked in for our reservation that YOU cancelled, was one of the worst experiences I've ever had with a business. She made no effort to rectify the situation and it left us with no place to stay on a weekend where everything is sold out. And I still have never been told WHY you cancelled our reservation.
We had to pay $500 more for last minute accommodations because of your mistake.