We could not find any issues with the Jeep Patriot and it has been rented by other customers with no problems. [redacted] was also offered two different options to switch his vehicle including a Nissan Rogue SUV that he declined. We will not be providing [redacted] with any reimbursement Thank you
Our [redacted] did reach out to customer and discussed the damages of the vehicle that were a result of [redacted] 's rental. Our [redacted] was going to be sending [redacted] some pictures as well. The [redacted] over this rental branch reached out to customer as well, as [redacted] was also requesting a refund on a discounted rate he believes he should have received. The [redacted] will be working with customer regarding the discounted rate refund.
Airport manager left Mr [redacted] a voicemail with apology and ontact information We also sent him an email with the same and attached a copy of his rental receipt
Area manager had spoken to the customer regarding the damage to the windshield. We informed her that the Damage Recovery Unit will be in contact with the customer regarding the claim. They will look into any pre-existing damages as well.
I have left this customer two voicemails and have also sent an email in efforts to resolve this complaint. I have not received a response from this customer. I will update this complaint if I hear back from the customer. Thank you, [redacted]
We could not find any issues with the Jeep Patriot and it has been rented by other customers with no problems. [redacted] was also offered two different options to switch his vehicle including a Nissan Rogue SUV that he declined. We will not be providing [redacted] with any reimbursement Thank you
Our [redacted] did reach out to customer and discussed the damages of the vehicle that were a result of [redacted] 's rental. Our [redacted] was going to be sending [redacted] some pictures as well. The [redacted] over this rental branch reached out to customer as well, as [redacted] was also requesting a refund on a discounted rate he believes he should have received. The [redacted] will be working with customer regarding the discounted rate refund.
Airport manager left Mr [redacted] a voicemail with apology and ontact information We also sent him an email with the same and attached a copy of his rental receipt
Area manager had spoken to the customer regarding the damage to the windshield. We informed her that the Damage Recovery Unit will be in contact with the customer regarding the claim. They will look into any pre-existing damages as well.
I have left this customer two voicemails and have also sent an email in efforts to resolve this complaint. I have not received a response from this customer. I will update this complaint if I hear back from the customer. Thank you, [redacted]