Interface Network

Review: Per Interface's contract, it states that if you cancel the contract in 3 days (at least postmarked in that time frame), you will receive your refund in 30 days. I sent my cancellation out during that time frame to receive my refund. I should've received my $50.00 refund mid November. It is now January 24, 2014 and it still hasn't been received or even processed. I have called them over 5 times to follow up in regards to my refund. When I called today, I asked to speak to a manager or the accounting department and the gentleman refused my request.

Business

Response:

This is in response to the complaint submitted by [redacted].

[redacted] did attend a free evaluation meeting with one of our Development Directors on October 13, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her daughter at a promotional rate of $650. The photo-shoot was scheduled to be completed November 24, 2013.

[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# [redacted]) for the full amount of $50 to be sent to [redacted]. We apologize for any inconvenience the delay

may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider the cancellation in the future.

Respectfully submitted,

Client Services

Review: I took my daughter to interface in [redacted], md and we talked to someone and they stated that if we was not satisified we could get a refund as long as we wrote a certified letter within 3days which I did and someone signed for the document. we went on november 30, 2013 and they received the cerftied letter on 12/3/2013 at 12pm. I was promised that it would take about 14 to 30 days to get a refund of $150.00 and as of this date 2/11/2014 I have not received any funds I call ###-###-#### and they transfer me to ###-###-#### or ###-###-#### [redacted], NJ they keep stating oh it has not been processed yet call back in 14 days I have called them over 15 times.Desired Settlement: I want a certified funds no check because it may not be any good. or a money order

Business

Response:

This is in response to the complaint submitted by **. [redacted].

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 30, 2013 at our

[redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her daughter at a promotional value of $595. The photo-shoot was scheduled to be completed on December 13, 2013.

**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide.

We are sorry that **. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Review: We saw an ad in the Mall about this company and want to check it. We went to their office on March 22 and the representative asked as to sign in. We signed up thinking that this is a legit company but after researching online we found a lot of complain about his company so I called today March 27 to cancel the photo shoot appointment which is going to be on April 11. They told me over the phone that we have to cancel it 3 days after we signed the contract and it need to be in a letter mailed to them. We have not received any of their service yet, I dont understand why we could not cancel our appointment and get refunded.Desired Settlement: Get refund on our credit card.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on March 22, 2014 at our Gaithersburg location. During the meeting, **. [redacted] was presented with the option to purchase photo-shoot packages for his daughters. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase two 5 outfit, 150 image photo-shoot packages for his daughters at a promotional value of $3,000. The photo-shoot is scheduled to be completed on April 11, 2014. **. [redacted] wanted to cancel his agreement with InterFACE and was advised of the cancellation policy. The cancellation policy is not only verbalized in the initial meeting, but is also outlined, highlighted, and bolded in the agreement. Our cancellation policy clearly states, any request for cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. Furthermore, InterFACE requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refund. Since the [redacted] family did not follow the cancellation policy, and InterFACE expended finances on behalf of the family, no refund is due. Our records indicate that **. [redacted] provided one of our Client Services representatives with his e-mail address so he could confirm the photo-shoot appointment for his daughters. He spoke to a representative and was assisted fully; in fact, **. [redacted] has direct contact information of the representative and can contact the representative at his own convenience. Even though the [redacted] family is outside their cancellation period, we are still willing to work with them and are extending them with the opportunity to move forward with us. **. [redacted] was presented with different options made out of good faith for hisdaughters’ photo-shoot. We cannot force **. [redacted] to accept the offers that we made him out of good faith but those offerswere simply in the spirit of good client relations because we want the [redacted] family to feel comfortable once they arrive for the photo-shoot. We encourage **. [redacted] to contact our Client Services Department and speak with the representative he has been in contact with, so we can move forward with the photo-shoot for his daughters. At this time, **. [redacted] did not follow the cancellation policy, which he initialled acknowledging he understood the policy; hence, no refund is due. He can contact InterFACE regarding any further concerns that they may have from this point on. Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My complain is regarding the 3 day cancellation policy. It is set so it will be hard for consumers to cancel once we signed up. To cancel, a consumer need to take at least a day off at work by going to postal service and have the written cancellation letter certified. Why does it have to be written, don't they use internet now?When we signed up, we were very convinced that this is what we want for our children to have something they can try and experience. I didn't have any doubt about it until I saw an article 5 days after we signed up. Can they give me a valid reason about the 3 day cancellation, why is it set that way? Is this something that a consumer is protected for or is this for InterFace's benefit? To schedule an appointment, there are no equipment that they need to be purchase since this is a studio. They are not going to purchase the costume since they are asking us to bring our own costume. This is not perishable item that we could not return once we purchase. I asked to cancel the appointment almost 3 weeks ahead. Can Interface please explain why the 3 day cancellation is in place?

Regards,

Business

Response:

This is in response to the reply submitted by **. [redacted]. **. [redacted]’s complaint is regarding the three (3) day cancellation policy which is instated in the Photo-shoot Agreement. Clients are advised of the cancellation policy during the meeting and are asked to initial the policy on the agreement acknowledging it. The three day cancellation policy is in place because that is the legal cancellation policy in most states. In fact, some states only require a 48-hour notice of cancellation, but we have extended that time frame for our clients’ convenience. Furthermore, the day of a client’s first evaluation is not considered their first day. Their three days start from the following day and, if the last day of the cancellation period falls on a holiday we give our clients one day grace period. InterFACE also requests that our clients send their cancellation letters via certified mail in order to ensure that both the client and our company are protected by the postal service. If the letter is lost in the mail, the client can easily provide us with the tracking number so we can proceed with the refund process. The cancellation policy is easy to follow and most of our clients, who followed the cancellation policy with the intent of cancelling properly, received their refunds. **. [redacted] claims that in order for him to cancel he would need to take a day off from work to make it to the post-office. That is the first time we have come across that complaint. We only require our clients to postmark the cancellation letter within three days; we do not require them to specifically get that done through the post office. Our clients can get the letter postmarked through any postal service. At this time, **. [redacted] did not follow the cancellation policy, which he initialed acknowledging he understood; hence, no refund is due. We encourage **. [redacted] to contact our Client Services Department and speak with the representative he has been in contact with so, we can move forward with the photo-shoot for his daughters. Respectfully submitted, [redacted]Client Services

Review: I have filed a report on this business recently and the outcome was for this business to expedite my refund check that was already a month late. A month later of the business responding to the Revdex.com, I have yet to receive this "expedited refund check." I have contacted this business numerous times to speak with the representative of Client Services that responded to the complaint, but have always been told that she was unavailable. Every representative I spoke with was unable to see if my check was on its way and all they could do for me was to send a message for me. To this day, I have not received a call back or any messages. My refund check is about 2 months overdue and this is getting ridiculous. I want to avoid having to involve a lawyer, but if this check is not sent to me ASAP, I will.Desired Settlement: I would like for my refund check of $1300.00 to be rushed to me.

Review: I visited InterFace Talent agency on October 15,2013 with my 3 daughters. Their wait time was extremely horrible what was supposed to be and hour appointment was 3 hours. Finally spoke with 2 representatives. Upon meeting with the last representative I place a $300 deposit for my oldest daughter photo shoot for October 26, 2013. The contract stated that I had 3 days to cancel the contract and to send it by certified mail. I sent and email as well as certified mail within the 3 day period specified. The refund was supposed to be provided back within 30 days. I called agency before the Thanksgiving holidays and I was informed a check was being processed and should be in the mail the first week of December. I called the agency again on the 10th of December and received the same response. I am now approaching 60 days and no refund this is terrible business practice and I would not recommend this agency to anyone nor do future business with them.Desired Settlement: I would like to receive my refund now with an additional $300 for inconvience, for a total refund of $600.

Consumer

Response:

I would like to proceed with my claim I understand that any information pertaining to consequential damages will be removed.

Business

Response:

This is in response to the complaint submitted by **. [redacted]

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on October 20, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for her daughter for $775. The photo-shoot was scheduled to be completed October 26, 2013.

**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# [redacted]) for the full amount of $300 to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide. We are sorry that **. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Client Services

Review: I cancelled a contract that I made with this company in 1 day of the 3 days I had to cancel. They told me that my refund would be at my house in 30 days. It is now 35 days, its not been refunded. In fact the customer service representative laughed at me and told me I would get my check sometime. The policy is written on the contract. I asked for a date for this check to be issued. AGAIN the representive laughed at me and said it will come..for sure, trust me. I asked to speak to his supervisor and the supervisors are in a "meeting"Desired Settlement: I would like my refund that was written in the contract.

Business

Response:

[redacted] did attend a free evaluation meeting with one of our Development Directors on December 15, 2013 at our [redacted]

location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her son for $1075. The photo-shoot was scheduled to be completed January 4, 2014.

[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (# [redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the

services we provide. We are sorry that [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.

Respectfully submitted,

Review: My husband and I met with the talent direcor on November 24th and signed an agreement for a photo shoot for our son. We changed our mind, followed the guidelines in the contract for submitting a cancellation letter and request for refund within 3 business days. We followed up with customer service and they confirmed that we would get a full refund within 30 days, as stated in the contract, of $525.00. This would mean that we would get a refund by the 1st of January. As of February 14th, we have not received a refund. We've followed up several times, with the last two times being January 24th and February 7th. On January 24th, the representative stated that she would expedite this request with billing, and based on her response it seemed that a refund was never processed. When I followed up on February 7th, I was told that the refund request was still being processed and that the delay was due to changing billing processing companies. Each time I call there is a different excuse and when I ask to speak to a manager I am put on hold until the system disconnects me. So, essentially, we are being given the run around for getting our refund, and at this point InterFace is in breach of its own contract, because we did not received a refund within 30 days of submitting the cancellation letter. We are concerned that we will never get our refund. Although we went to the [redacted], MD location all billing matters are handled through the New Jersey office (###-###-####; [redacted])Desired Settlement: We would like a full refund of $525.00 immediately. This would be the minimum. We would also like to charge InterFace a late penalty for not adhering to their own contract of providing the refund within 30 days. We put this payment on our credit card, so at the very least they should pay either the interest on the credit card, or pay a flat rate penalty of $50. We have a copy of the contract if this is needed.

Business

Response:

This is in response to the complaint submitted by [redacted].

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on November 24, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe

specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 48 image photo-shoot for her son at a promotional value of $1,075. The photo-shoot was scheduled to be completed on December 14, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our

clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused her.

Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide.

We are sorry that the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the InterFace customer service representative said that the company would expedite the processing of the check the first time I spoke with the representative. The last time I spoke with them, which was documented in my complaint, they said that the check was being expedited, which was at least a month ago. I asked for a specific timeline as to when I could expect to recieve a check, but the customer service representative would not provide a timeline. Since InterFace is giving you the same standard response they gave me, now at least a month ago, I am rejecting their response because I don't believe they are being truthful.

Regards,

Business

Response:

This is in response to [redacted].

We had expedited a refund check (#[redacted]) to the address provided and confirmed by [redacted] and after confirming with our accounting department, it was confirmed that the check was sent out on February 27, 2014. We advice [redacted] to be patient, consider the current weather trend, and she should be receiving the check shortly. We apologize if the delay caused [redacted] any inconvenience. Our Client Services Department is available seven days a week to answer any questions she may have.

Respectfully submitted,

Client Services

Review: Interface Network has repeatedly informed both myself and my husband that they would issue us a refund in the amount of $1300.00 from payment made on May 18th, 2014, for talent broker services for our daughter. We were unable to move forward with the services, so I read the contract on how to properly request a refund and adhered to their written policy by submitting a request for refund in writing via certified mail within 3 days of the execution of the contract. I did that and have my US Postal mail receipts to prove, as well as an Interface Customer Care rep acknowledging that they received my request, processed it and will issue a refund for the full amount. After numerous phone calls and extensive waiting periods, each time we spoke to a representative, the last one I spoke to said his name was "Chris", told us that our refund was coming. The second time I called I was told the same thing. The third time my husband called and was told the same thing. The fourth time I called I was told the same thing so I asked if there was a manager, supervisor or anyone I could speak to regarding the matter and was told "no". The fifth and sixth times I called, again I was told that our refund check was coming ye,t was asked to confirm our mailing address..? Each and every time I have called it is always, "Wait, the refund check is coming." Or, "no you cannot speak to a supervisor, as none are available or, I am the only one here today." The final time I have called thus far, which was last Thursday July 10th, I was told by "Chris" that he can see in our file that the check will be put in the mail either today or tomorrow. I asked him where was our check being mailed from and he said New Jersey. Here it is July 17th, 2014, 2 months later from the date of contract cancellation and refund request and we still have not received our refund, The contract clearly states, with Chris also admitting this on the phone, that "all refunds should be issued to requester within 30 days of the request." I am HIGHLY upset and my husband as well. We feel extremely taken advantage of and are being given the run around each and every time we call this company. I have NEVER been treated like this by any company in my life and even still every time I call I try to be pleasant because I want my money back and they are HOLDING IT which is against the law and their written policy. This is absolutely ridiculous. Everyday we are checking the mailbox to see if the refund has come, which they said it will, and yet it has never arrived. I am extremely saddened that people conduct business this way. It is truly flabbergasting. I wholeheartedly decided to give this company a try against my better judgement and should have followed my gut feeling. INTERFACE TALENT NETWORK is a SCAM, has POOR CUSTOMER SERVICE and DOES NOT HONOR THEIR REFUND POLICY.Desired Settlement: I want the $1300.00 refunded immediately. INTERFACE can return it to the [redacted] they have listed on file for us or just mail a check to our address they have listed on file, and confirmed with me verbally over the phone twice. Either refund method is fine, but I want and need our money back ASAP.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 18, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot packages for her daughter at a promotional value of $1,300. The photo-shoot was scheduled to be completed May 23, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of her refund check for the full amount to be sent. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Business

Response:

See Attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: We took our infant daughter for a photo shoot. After realizing items that should have been included were not, we chose to cancel the contract within the 3 day time limit. On June 8, procedure was followed including canceling via certified mail. Our check should have been returned within 30 days. We spoke with InterFace on July 9 and followed up with email. We still do not have our return check.Desired Settlement: We will sue InterFace if necessary.

Business

Response:

[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of refund check for the full amount to be sent. We apologize for any inconvenience the delay may have caused [redacted]. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Two Client Services representatives tried reaching out to [redacted] after receiving the Cancel letter he had sent but was unable to reach him and left him voicemails. [redacted] did not return our phone call. We need to confirm [redacted]'s mailing address and update our system before we send out the check. We encourage [redacted] to contact us at ###-###-#### to expedite his refund check's process.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Review: My son was scheduled for a photo shoot today at 1000. We arrived for the photo but there was no one there. I tried calling the agency to found out if something was wrong but no one answered. There was a recording saying that Interface will not be taking anymore clients at this time. There was no guidance for rescheduling the missed photo shoots and no contact information was given. I paid $300.00 dollars upfront for a photo that did not take place. I would like the money that was honored for the photo shoot returned. I would also like the financing contract for the photo shoot to be voided. Thank you for your time and service on this matter.Desired Settlement: I would like my credit card be be refund the $300.00 deposit we paid upfront for the photo shoot. I would also like the financing contract to be voided

Review: signed a contract with interface to represent my child. upon returning home and talking it over, decided financially it was not a good time for us. We read the contract looking for their refund policy, found it and started the process. Their contract states that a letter need to be sent to them stating our desire to cancel the contract, needed to be sent certified mail post dated within 3 days of contract signing. Their contract also states that if requirements were met we the consumer would have a refund check within 30 days, the contract was signed on november 17 2013 and a cancellation letter was sent and post dated november 19 and recieved by Interface on november 20 2013. It is now July 28 2014, I have made numerous calls to interface, they have confirmed many times that I am due a refund of $595. I have been told once that it was delayed due to fraudulent activity with a vendor who does the checks. I have been told several times that the check had been sent and should expect it any day. Most recently I was told that the check had expired due to sitting on somebodies desk for too long and had to be reissued. It supposedly has been reissued and is supposedly sitting on their CEO desk awaiting a signature, and has been for the past 2 months. They have grossly breached their own contract and I would greatly appreciate my money backDesired Settlement: I think the company has a responsibility to honor their own contract and provide refunds within the 30 days stated in their contract

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on November 16, 2013 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional, [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for her son at a promotional value of $595. The photo-shoot was scheduled to be completed November 23, 2013.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at thistime, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted]Client Services

Business

Response:

See Attachment

Review: In previously filed complaint ID# [redacted], the last message stated that Interface had a check (#[redacted]) in route to me as of May (middle of the month). It is now June 16th. The check has not arrived yet. Somebuddy either has to feed them ponies or wake them up!!! I'm still waiting for my $850.00, which I should have recieved back in January (5 months ago). WOW!!! And according to their own policy I should have received my funds in January. WOW!!!!Desired Settlement: I would really love it if I could get my money back, but it seems to me that I'm not being taken seriously. Can I please get my money back? Please??

Business

Response:

This is in response to the reply submitted by [redacted].After following up with our accounting department, we were advised that [redacted]’s refund was expedited and he will be receiving it shortly as the refund process has been expedited. We apologize for the inconvenience and advise him to contact the Client Services Department if he has any questions or concerns. Respectfully submitted, Annette G[redacted]Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: I feel it should remain in a reject status until my refund is delivered to me, due to the obvious conclusion that this issue has been taken so lightly and if I hadn't said anything about it, I'm sure it would have been swept under the rug and forgotten. This way I can still have the hope that I may one day see my refund. Even a glimpse of hope is enough for me. By the way it has reached half a year (six months), wow!!!!!Regards,[redacted]

Review: I was introduced to Interface on February 8th, 2014 at [redacted] Mall. On February 15th, 2014, I took my son to Interface located in [redacted], MD for an appointment that was scheduled for the consultation of talent. During the process, I met with representative, who provided a pamphlet with what the company has to offer. After reviewing what was offered and reading over the contract, I made a decision after the representative provided a discount for a photo shoot package. The package consisted of (2) outfits plus head shots for 48 images at a $595 value. I made a $300 deposit for the shoot where I provided the payment to Danielle.

In transition, from the time I departed the office and walking to my car, I thought the process over. Due to financial reasons, I decided to cancel the shoot. I read the contract thoroughly and did exactly what was stated in the cancellation policy of the contract as followed below:

"With respect to each of the Services you select, if any, any request for cancellation must be in writing and must be received or postmarked, via certified mail return receipt requested only, within three (3) days of your execution of this Agreement. If your request for cancellation complies with these requirements, a refund will be provided within thirty (30) days in the form of a company check"...

As stated above, a written letter was postmarked, via certified mail return receipt within three days. Interface received my letter on February 18th, 2014.

Furthermore, I patiently waited to the end of March to check the status of my refund. After speaking to several people from client services at the office located in New Jersey, my refund was never granted. I called back each week from the end of March up to the end of my pregnancy delivery date which was April 25th, 2014.

I received misleading information about my check being processed, mailed, there was an Accounting glitch, it should be received within (10) days from when I spoke to someone and it will arrive soon. It has been an ongoing issue concerning my refund that I have not received. Interface has not taken the necessary action(s) to abide by their policy that's listed in the contract. With this said, I would like for this issue to be resolved as soon as possible in a timely fashion.

I hope someone can assist me rather quickly after waiting for past 30 days of when a refund should have been granted.

I thank you for your time in advanced and look forward to speaking and hearing from someone soon.

Best RegardsDesired Settlement: Issue the refund of $300 via check to [redacted] and sent to [redacted] Md. [redacted]

Business

Response:

This is in response to the complaint

submitted by [redacted].The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on February 15, 2014

at our [redacted] location. During the meeting, [redacted] was presented with

the option to purchase a photo-shoot package for her son. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages

discussed are always optional. [redacted] decided to purchase a 2 outfit, 48

image photo-shoot packages for her son at a promotional value of $595. The

photo-shoot was scheduled to be completed March 8, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for

any inconvenience the delay may have caused her. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry [redacted] decided

not to move forward with our services at this time, but strongly urge them to

reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette GClient Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have been told by Interface numerous times that a check had been expedited with the check number. This has been an ongoing saying from the representatives of Interface where a check has yet come my way. I would like this issue resolved promptly.

Review: On 1/24/14, we entered into a contract with Interface for services rendered. Pursuant to our signed contract (Item 2. B. Cancellation), I completed the tasks on my part to complete the cancellation of the contract/services. The executed contract indicates that I would receive a refund of the payment within 30 days. I have phoned the company on the following dates and was promised my check would be mailed, rushed or my complaint would be elevated to the manager level: 3/10; 3/25; 3/31; 4/11; 5/1; 5/6; 5/31. Despite the frequent communication, I have yet to received my contracted refund.Desired Settlement: A refund check overnighted.

Business

Response:

The [redacted] family

did attend a free evaluation meeting with one of our Development Directors on January

24, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her

children. The packages discussed with clients contain the use of a professional

photographer, make-up artist, hair stylist, wardrobe specialist and studio

time. The packages discussed are always optional. [redacted] decided to

purchase two 2 outfit, 48 image photo-shoot packages for her sons at a promotional

value of $1,000 total. The photo-shoot was scheduled to be completed March 1, 2014. The [redacted] family decided to cancel and sent in a

certified letter within the allotted cancellation period. 100% of our clients

who do correctly follow the refund policy will receive a full refund as

promised. We have expedited a refund check (#[redacted]) for the full amount to be

sent to [redacted]. We apologize for any inconvenience the delay may

have caused the [redacted] family. We have, unfortunately, encountered significant

clerical errors during recent employee turnover in our accounting department

and are working in good faith to rectify them expeditiously. Our Client

Services Department is open seven days a week for our clients’ convenience, and

they can speak with us about any further concerns at any point that they wish.

We are available to answer any questions that they may have regarding InterFACE

or the services we provide. We are sorry the [redacted] family decided not to move

forward with our services at this time, but strongly urge them to reach out to

us if they decide to reconsider their cancellation in the future.Respectfully

submitted,Annette GClient Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It has been a week since the response was sent by InterFace and my "expedited" check still has not been received. The company's accounting department is open M-F 9 AM to 4PM however when I phone, none of the Customer Service agents will allow me to be transferred to them or to a manager to follow up on the issuance of my refund - now 4 months overdue!

Review: I had an meeting with this company on 5/30/2013, they swiped my debt card for $595.00 for a photo shoot for my daughter. After thinking it trough I changed my mind and the next day I cancelled the photo shoot. I called the company and did everything they told me I needed to do, which was to write a letter explaining why I wanted to cancel, and within 30 days I would receive my refund in the form of a company check. After 30 days I called the company because I hadn't received a check yet, they told me everything has been processed and it will take 5- 10 more business days. Well here I am 10 business days later with no check. So I called them again, the gentleman on the phone said it hadn't been sent out yet, this is 7 weeks since my cancelation and still no check. The contract I signed clearly says " refund will be provided within 30 days in the form of a company check.". After I made a big stink about the situation they transferred me to someone in the accounting department and he said there was a clerical error and it will take another 2 weeks for me to receive my check. This is beyond crazy I have been waiting and waiting for this check and now I have to wait another 2 weeks ( 9 weeks in total, when the contract clearly says 30 days.). I am a single mother and $595. is ALOT of money to me and these people don't care..they are not trying to help me in any way, this has been drawn out long enough and I want my money back.Desired Settlement: I just want my money back ASAP not "possibly" in 2 more weeks, NOW! And for other people not to be taken advantage by this so called company.

Business

Response:

8/3/2013

This is in reply to the complaint filed by [redacted].

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on May 30th, 2013 at our [redacted] office. **. [redacted] was presented with the option to purchase a photo-shoot for his daughter. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for his daughter at $595. It was scheduled to be completed June 8, 2013.

100% of our the clients who do correctly follow the refund policy, will receive their refund as promised. We see that there was a delay but a refund check (# [redacted] ) has been sent to **. [redacted].

Our Client Service Department is open seven days a week for our clients’ convenience, and she speak with us about any further concerns at any point that she wished. We urge her to reach out to us if she decides to reconsider in the future.

Respectfully submitted,

Client Services

Review: According to Interface's policy I had three days to cancel my services via certified mail. I did that and I was called on October 25, 2013, by a representative and told that they had received my cancellation request, and that it would be thirty days before I received my refund. I understood that per the agreement. Nevertheless, I waited until December 5, 2013, (due to the holiday) before I made my first call to Interface. I spoke to someone called [redacted], who said to give them one more week, which was not what the cancellation policy says. A week later, Thursday, December 12, I spoke to a [redacted], who transfered me to a [redacted] (or [redacted]) who said she was the supervisor. [redacted] told me to call back because the company was behind on alot of people due to changes in the company and she would send an e-mail to the accounting department. I called the following Monday, December 16, 2013, [redacted] was not in and there was no update on file. I left a message with my contact info and a request to get back in touch with me. No one has contacted me since then and it has been almost 60 days and I have yet to receive my refund for the deposit I made for $175.00.Desired Settlement: I would like an apology and my refund. If I had not sent that certified cancellation I would be held liable for the agreement. Interface should have the professional integrity to follow through on their cancellation policy. If I do not get an apology I will be satisfied with my entitled refund at least.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on October 21, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her son. The packages

discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot for her son for a promotional rate of $650. The photo-shoot was scheduled to be completed November 10, 2013.

The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted].

We apologize for any inconvenience the delay may have caused the [redacted] family.

Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach

out to us if they decide to reconsider their cancellation in the future.

Respectfully submitted,

Review: On January 27, 2014 I sign a contract with Interface for Pictures and marketing for my Daughter. I paid a $300.00 deposit. Per the contract I had 3 days to cancel the contract. I did as the instructions said and mailed a letter via Certified Mail requesting to cancel the contract. I was contacted a few days later and I was told that the contract had been canceled and that I would get a refund of the $300.00 deposit. The customer service rep told me that It takes 30 days for the refund, as stated in the contract. I waited the 30 days and did not receive my check. I called on 3/20 and spoke to [redacted] who told me that my check had been cut and should be to me soon. I called back the following week and was left on hold with until the phone disconnected. When I called back I was told that someone was in my account and would call me back shortly, no one called me back. I called on March 30 and spoke to another customer service rep who told be that the check had been cut in February and did not know why it had not been sent. She was going to take care of it and send an email to the accounting department and would call me on April 4th to let me know what was going on. She did not call.I would just like my refund. I did as I was suppose to per the contract and they are not holding up there end. It has been 11 weeks since this started and each time I call I feel that they are just lying to me and giving me the run around.Desired Settlement: $300.00 refund

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 27, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot packages for her daughter at a promotional value of $595. The photo-shoot was scheduled to be completed February 1, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

Review: On 5/18/14, I brought my daughter, [redacted] in for a consultation where we were subject to a high pressure sales pitch to purchase a $800+ photo shoot. Under the pressure of the sales pitch I put down a $400 deposit. After returning home, I realized that we did not want to go through with the photo shoot or with any of InterFACE's services. I mailed a certified letter to them the next morning (5/19/14) to cancel according to their return policy (section 2C of their Professional Services Agreement contract). The letter was delivered to them on 5/21/14. According to their contract I should have had my refund within 30 days of their receipt of my cancellation, so the check should have been in my hands by 6/20/14. Today is now 7/7/14 and I still have not received the check, after calling their customer service line, again, they have not even mailed my check. For the second time after the 30 day period has expired I was told that the check would be expedited to me within 7-10 business days. The representative that I talked to told me that the issue was with their accounting department, when I asked to speak to a manager in that department he told me that there was no manager and that only 2 people worked in the department that answered directly to the owner of the company. When I asked to speak to a manager he told me that he was a manager, when I asked to speak to his supervisor he responded that he didn't have one. Either this company lies to the people that they stole money from, or it is the worst business model I have ever seen and it would explain why they have such a bad rating with the Revdex.com. I had a need for the return of my money that is now coming up and I will not have my money that I needed. I have told the company repeatedly that I needed my money returned and I was not unreasonable in my expectations that they honor the contract that they wrote and initiated. If I didn't abide by my end by following the cancellation policy correctly they wouldn't give any leniency because I had "issues with my accounting department".Desired Settlement: Immediate refund of my deposit with a tracking number when it is sent, a written apology, and interest for the time that they held my money past the 30 day window.

Business

Response:

The [redacted] family did attend a free evaluation meeting with one of our Development

Directors on May 18, 2014 at our [redacted] location. During the meeting, **.

[redacted] was presented with the option to

purchase a photo-shoot package for her daughter. The packages discussed with

clients contain the use of a professional photographer, make-up artist, hair

stylist, wardrobe specialist and studio time. The packages discussed are always

optional. **. [redacted] decided to purchase a 1

outfit, 48 image photo-shoot packages for her daughter for $775. The

photo-shoot was scheduled to be completed June 1, 2014. The

[redacted] family decided to cancel and sent in

a certified letter within the allotted cancellation period. 100% of our clients

who do correctly follow the refund policy will receive a full refund as

promised. We have expedited the process their refund check for the full amount

to be sent to [redacted]. We apologize for

any inconvenience the delay may have caused the [redacted] family. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: InterFACE made us pay $1,645 for a photo shoot on March 8,2014. After paying $1,645 for our daughter's photo shoot, we realized that InerFACE had lots of negative reviews online and we cancelled the photoshoot agreement, within three days as stipulated on the agreement. The agreement has a clause that the deposit/payment will be refund'ed within 30days from the date of the cancellation. We did not receive the refund check within the above stated time. For the past month and half, we have been calling the company several times and have been given false hopes that the check is in the mail; the check will be mailed soon; and recently, our refund has to be approved by management and it may take more than 4 weeks from today's date. One particular instance that I can site is my call on May 5, 2014 where a customer representative by the name of '[redacted]' informed me that ck #[redacted] was written and mailed to me on April 14, 2014 and since I did not get the check, he will be sending out a replacement check that day. He further told me that a I should refer to ticket #[redacted] to follow the status of my case. I called this morning and the customer representative told me that he has no information regarding a mailed out check nor ticker number that I should be referring to . He stated that #[redacted] is a check number that was mailed to me previously.

At this moment I am not sure if the company is truthful about sending me a refund check or refunding my deposit altogether.Desired Settlement: Get our money back without any further excuse or delay

Business

Response:

The [redacted] family did attend a free

evaluation meeting with one of our Development Directors on March 8, 2014 at

our [redacted] location. During the meeting, **. [redacted] was presented with the

option to purchase a photo-shoot package for his daughter. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages discussed

are always optional. [redacted] decided to purchase a 5 outfit, 48 image

photo-shoot packages for her daughter at a promotional value of $1,645. The

photo-shoot was scheduled to be completed March 9, 2014. The

[redacted] family decided to cancel and sent in a certified letter within the

allotted cancellation period. 100% of our clients who do correctly follow the

refund policy will receive a full refund as promised. We have expedited a

refund check (#[redacted]) for the full amount to be sent to [redacted]. We

apologize for any inconvenience the delay may have caused her. We

have, unfortunately, encountered significant clerical errors during recent

employee turnover in our accounting department and are working in good faith to

rectify them expeditiously. Our Client Services Department is open

seven days a week for our clients’ convenience, and they can speak with us

about any further concerns at any point that they wish. We are available to

answer any questions that they may have regarding InterFACE or the services we

provide. We are sorry the [redacted] family decided not to move forward with our

services at this time, but strongly urge them to reach out to us if they decide

to reconsider their cancellation in the future.Respectfully submitted,

Review: I previously filed complaint number [redacted], which was closed on 7/30/2014. The company had assured that my refund was being expedited and that they followed all necessary steps to resolve the issue. I am filing an additional complaint because it is now a month later and they still have not issued any refund. In fact, there is nobody even answering phone calls or emails at all anymore. The recorded message when attempting to call any of their phone numbers states that they are not taking any new clients and for existing clients to email any correspondence. I have emailed them to no avail. The company violated their own contract and have shown no intent on giving me the refund that is due to me.Desired Settlement: I would like my refund immediately. This company is very shady and dishonest in their dealings and I just want my money back. I followed their policy, they haven't disagreed with that, but they are holding my money hostage and I need it back now.