InterCounty Supply, Inc.

The business has responded.  Please see below:We do not sell this product any longer but as a convenience to our customers, we do process the warranties and because of the paperwork and time involved in getting our customers a credit, we do charge a handling fee. [redacted] claims that the customer...

was told of the handling fee before he gave the customer the replacement unit, especially since this is our warranty policy, but InterCounty Supply will refund the handling charge to [redacted]. on this one time incident. If [redacted] or any customer is not satisfied with their purchase and because of company policy, the salesman cannot help them, they should ask to speak to one of the owners. We at InterCounty Supply do everything we can to make our customers experience a positive one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I had purchased an [redacted] boilermate indirect hot water heater from Intercounty Supply [redacted] on 5/*/05. The unit developed a leak last month. I had contacted [redacted] for Warranty replacement and they suggested I contact the distributor. On or about May [redacted], I had spoke to [redacted] at Intercounty for a warranty replacement. I had provided serial number of original unit and credit card # for temporary charge. I was told, that I would have to paid for the unit upfront and a credit will be given once my [redacted] Warranty is processed. On June *, I had received a replacement unit. I had noticed a $300 charge for replacement on the delivery form. In my previous conversations with [redacted], he did not mention any charge. On June *, I spoke to [redacted] and he said the '$300 fee is for processing the paperwork.'

I had spoke to another distributors and they stated is no fee if the original unit was previous from them.Desired Settlement: The fee should be waived.

Business

Response:

The business has responded. Please see below:We do not sell this product any longer but as a convenience to our customers, we do process the warranties and because of the paperwork and time involved in getting our customers a credit, we do charge a handling fee. [redacted] claims that the customer was told of the handling fee before he gave the customer the replacement unit, especially since this is our warranty policy, but InterCounty Supply will refund the handling charge to [redacted]. on this one time incident. If [redacted] or any customer is not satisfied with their purchase and because of company policy, the salesman cannot help them, they should ask to speak to one of the owners. We at InterCounty Supply do everything we can to make our customers experience a positive one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,