Interactive Brokers Reviews (%countItem)
Interactive Brokers Rating
Address: 1 Pickwick Plz, Greenwich, Connecticut, United States, 06830-5551
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I began a transfer of my money. It was initiated on 4/30/2019... if transferred from *** almost immediately...but it took until 5/9/2019 for Interactive Brokers to remove a hold on the account... this is insanity... I decided if they move this slowly I will move it back... they rejected my transfer and are holding the money again... now they claim my transfer was denied by ***.
I will never use Interactive Brokers again... they are difficult to work with and are holding my money so they can collect interest on it... then charged me $50 for no REASON.
Dear ***
Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Revdex.com (“Revdex.com”), submitted on May 12, 2019. In the correspondence, you stated that on April 30, you transferred funds from *** and it took until May 9 for Interactive Brokers to remove a hold on your account. You also stated that you then attempted to transfer the funds to *** and the transfer was denied. You believe you were charged $50 for no reason and are requesting compensation.
A thorough review of our records found the following:
On April 30, 2019 IBKR sent you a message which stated, “A USD 40,000.00 Check deposit for IBKR account *** was received on 2019-04-30 and will be credited to your account on 2019-05-09”.
The IBKR website states that IBKR's policy is to apply a 6 business day credit hold period on funds from personal checks. The credit hold policy does not apply to the following types of checks: Cashier's Checks, Teller's Checks, Banker's Checks, Official Checks, and Treasurer's Checks. If your check does not have one of the above titles stated on the check, or if your check is issued by a credit union or bill payment service, or if you deposit a foreign check payable through a US Bank, IBKR will book the funds according to our personal check policy, which will result in a 6 business day credit hold period.
On May 9, 2019 you submitted a wire withdrawal request to send the funds that had been credited to your account to ***. The wire transfer was subsequently rejected by the receiving bank and $39,950.00 was returned to your IBKR account by ***. IBKR followed the instructions that you had provided and the receiving bank rejected the transfer with a message that stated, "NEED VALID WFB BNF AC NUMBER .50.00 FEE DEDUCTED."
In summary, IBKR completed the wire transfer in accordance with your instructions and the $50.00 fee was charged by the receiving bank and not by IBKR.
Our customers are important and we are committed to providing all of our customers with the highest level of service, the lowest possible trading costs, and the best trading technology available. Based on our review, IBKR followed the with instructions that you submitted and IBKR’s actions with respect to your account activity were in accordance with IBKR’s standard policies and procedures as set forth in the IBKR Customer Agreement and on the IBKR website.
Regards,
Ayana
Interactive Brokers
I had no knowledge of the fees before the account was opened and I was not notified of the fees during the process of opening the account. I only learned of the fees on February 28, 2018, after much difficulty accessing the statements with my laptop.
Dear ***,
Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Revdex.com (“Revdex.com”) submitted on March 25, 2019. In your correspondence you state that you were not aware of the Balance of Monthly Minimum fee charged to your IBKR account until February 2019 and had difficulty accessing your account statements.
As stated on the IBKR website, IBKR accounts with an average equity balance less than 100,000 USD and generates commissions less than the disclosed minimum in any given month will be assessed the difference between the minimum and the amount of commissions generated during that month. Please note that the Monthly Minimum Activity fee is based on commissions only, and does not include fees related to third-party assessments such as market data subscriptions or order modification/cancellation fees. IBKR’s Minimum Monthly Activity fee is assessed to an account during the month following the month in which the account did not meet the monthly commission minimum.
Between October 2018 and January 2019, your account held an average equity balance of less than 100,000 USD and did not meet the applicable monthly account minimum requirements available for your review on the website at *** As a result, your account was assessed the Balance of Monthly Minimum fee the month following the month in which the account did not meet the monthly commission minimum.
As acknowledged by you, all of the charges are reflected on your Daily and Monthly Activity Statements available through the Client Portal and you agreed to receive documents electronically upon executing the IBKR account application. IBKR identified no evidence of you attempting to access your IBKR account during the period from July 2018 through February 2019. In addition, IBKR provides 24-hour weekday customer service via regional Client Services Centers. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickly and without a phone call directly on IBKR's website and in the firm’s Knowledge Base.
Based on the above, IBKR's actions with respect to your account activity were in accordance with IBKR's standard policies and procedures as set forth on the IBKR Website.
Complaint: ***
I am rejecting this response because: The response does not address the fact that this business did not communicate to me during the account opening process that there would be money taken from me each month that the account remained open. No one with a sound mine would knowingly give $20 each month to a business to hold a deposit of $1000 with no services received.
I have dealt with similar businesses for many years have never experienced such actions by any businesses.
It is very difficult to access accounts at this business and this business requires wireless devices to access the their accounts. These wireless devices may not be available when needed to access the account. The business states in their response that they provide 24-hour customer service. This is not correct because the United States service center closes at 7 PM CST. Many folks conduct online business after 7 PM.
Sincerely
IB failed to provide correct tax form (***) and is not willing to correct it.
The *** tax form provided by Interactive Brokers only contains trades after March 2018. However, I need the whole year's trades to fill the tax. I need IB to include those trades and update the *** tax form.
I've already contacted the customer service and the representative Taka said: "Kindly note the *** is unable to be updated to an earlier time prior to when the W9 was received". This is not true in following points:
1. My status changed to *** on January 1st, 2018 (I got my *** in October 2017). Thus, I am recognized as *** for the tax year of 2018. I consulted with my accountant and I have the right to obtain the correct *** tax form which contains the whole year's trades and has nothing to do with when I filled W9 form.
2. I chat with a IB customer representative in March 2018 and asked whether I will have whole year's transaction history since I forgot to update my W9 earlier 2018. *** confirmed I will have whole year's transaction even if I fill the form in March. This can be found in IB's online chat history.
3. If the previous incorrect tax form is generated by computer based on W9 form and had already reported to IRS, IB should manually help me correct this and send the corrected one to IRS. This should not be an excuse of not correcting the form.
Thanks
Dear ***
Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Revdex.com (“Revdex.com”), submitted on February 22, 2019. In the correspondence you state your *** tax form provided by Interactive Brokers only contains trades after March 2018 but you need a record of the whole year's trades. You would like IBKR to provide a corrected *** tax form.
In order to update your tax form, on March 1, 2019 IBKR sent you an affidavit and requested your signature. On March 4, 2019, you confirmed that you updated and signed the affidavit. IBKR has reissued the *** tax form which includes all trades completed in 2018.
IBKR strives to provide quality customer service and trusts that the information provided resolves this matter. IBKR is committed to providing all of our customers with the highest level of service, the lowest possible trading costs, best price execution, and the best trading technology available.
Regards,
Ayana
Interactive Brokers
Hello, Interactive brokers LLC has frozen my account and has all my money hostage after providing both my bank statement and personal photo ID they still haven't unfrozen my account this is called fraud being committed by this firm and they have my money hostage. I am now making a complaint with the Revdex.com about this issue. They have not taken the initiative to help me out and solve this issue this is quite barbaric and I no longer wish to have business with this company after what just happened this is unjust and I'm being mistreated and I'm quite afraid handing over my private information such as my bank statements like I did it can be misused by the wrong people. If this is not resolved within this week I have a lawyer who I will pursue this immediately with as well I will obtain a police report. This company repeatedly refuses to return my money and just tell me the compliance team will get in touch with you over and over again absolutely no answers to return my money also they don't call you they just write a message in a ticket and answer you whenever they see fit I don't like this company and I just want my funds freed to me I have over 40k in my account frozen by these
Dear *** Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Revdex.com (“Revdex.com”). In your correspondence, you stated that your account was frozen and you were unable to withdraw the funds and you requested that your funds be made available.
On February 4, 2019, you withdrew the remainder of the funds in your account and the account was closed. We sent an additional check to you on February, 5, 2019 representing the accrued interest on your balance.
IBKR is committed to providing all of our customers with the highest level of service the lowest possible trading costs and the best trading technology available.
Regards,
Ayana
Interactive Brokers
I have approached the company in order to provide a residence certificate for the Limited Partnership that I am part and represent.
The documentation provided was an official bank statement declaring the requested address.
The company's requirement was for the institution to be *** complaint. Since the banking institution is from the US, the documentation provided complied with the request of the company.
I have contacted the company via email and have not received a response in more than 4 business days, which is an exaggeration. Nor an automatic response apologizing for the delay.
Therefore I decided to open an online chat to solve the issue. I was in contact with a customer service representative called John O. who gave me an unprofessional copy paste interaction. I have advised him about the issue and the confusion. I collaborated with him by providing additional links that support the requested documentation. Still did not pay attention to the information submitted and continued with the auto responses.
Once I understood that he was not going to understand my case (with a little bit of antisemitic sentiment from him towards me), I have asked to chat with a supervisor. My request was denied. Not only that the request was denied. He advised me to call the company. I reminded him that I am a valuable customer and would not tolerate that type of interaction. He advised me to contact them.
Reminded him again.
Now I am waiting for a supervisor to contact me. I was advised to wait for an hour. An hour has passed. Still waiting.
That is not the way to perform customer service!
Dear *** Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Revdex.com (“Revdex.com”), submitted on November 8, 2018. In the correspondence, you stated that you provided a bank statement as proof of residency for your application. You mentioned that you were informed that the bank statement was not accepted because it was not from an *** jurisdiction. You believe that the response you received implied *** and that your request to speak with a supervisor was denied. You would like to be contacted by IBKR, receive an apology and have your application approved.
On November 8, 2018, you contacted IBKR by chat to inquire on the status of your application. You were informed that the document provided by ***, an institution based in ***, was not accepted because it was from a non-*** jurisdiction. You requested to speak with a supervisor and were informed that none was available on chat but a supervisor could call you. The same day, you were contacted by an IBKR manager. During that call, you confirmed that the business activity would be conducted through your home in ***. The address on your account was updated and the bank statement from *** confirming your address in *** was accepted.
IBKR has received your proof of authorization to open an account and that document is being processed. At this time, the additional account holders still need to log in to the account and complete the required tax documents before the account can be approved.
Please accept our apologies if our service level did not meet your expectations. The response to your inquiry was not intended to be a negative inference. IBKR is committed to providing all of our customers with the highest level of service, the lowest possible trading costs, and the best trading technology available.
Regards,
Ayana
Interactive Brokers
P.S. We expect, within the next few months, to provide client access to trade stocks in ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
Open IB Asset Management account. Need to fund $5000. Although my account has 1.5K cash without margin loan. But IB shows zero dollar to transfer. It might be due to the reason such cash might be need to meet the margin requirement
So in order to transfer $5000 to IB Asset Management account, I deposit $5000 from my *** bank via ACH on Sep 20. Based on IB holding policy, hold cleared on Sep 26. Then funny things happen, only ~$3000 dollar to transfer to IB Asset Management account or withdraw to original deposit bank.
Call IB customer care on Sep 26. I was told IB has 45 days hold for ACH to transfer to any other account except the deposit bank (my *** bank in this case). I was also told I can withdraw $5000 to my deposit bank and I tried, it did not. Then customer care disconnect my call
Same day on Sep 26, call another representative because I have talked too long with the associate, my throat get damaged and can’t speak clearly and I was transferred multiple time to a *** representative and I was told the fund might be on hold for one more day to become available.
So I want one more day, nothing changed. Call customer support again, I can’t remember how many time I get disconnected or transferred. They all cite the IB rule to me which I hear or see for multiple time and I can recite now. But those argument is contradict each other:
1. There will be 45 days hold period time to transfer the full fund to other bank or account except the original sending bank.
Contradictory
a): even if I try to transfer back to my deposit bank, I can only transfer back $3000 (I deposit $5000)
b): I made deposit on Sep20, before that and until Sep 25 (Deposit $5000 hold from Sep20-25). My available cash to withdraw or transfer is 0. From Sep 20-25, my available cash to withdraw or transfer is also 0. But on Sep26 after 4 business day deposit hold expire, it become ~$3000. If 45 days hold to transfer to other account is valid, after Sep 26 until 45 days, my available cash should still be 0 not ~$3000
2. I guess it the margin calculation error (could be a software bug) because my account is in good shape without margin call. So I assume the margin calculation has problem. I was transferred numerous time or disconnected frequently without get any answer
Summary of the issue: I deposit money to IB broker account and money get trapped in IB: can’t transfer to IB asset management account to start investment or withdraw to deposit account which damage customer’s interest in investment return or earn high interest in other place.
Complaint:
1. Customer support professional knowledge is so poor and doesn’t listen to customer’s issue patiently. Just know to read IB fund transfer policy!!! Phone call frequently disconnected without any reason. Same for online chat, disconnected frequently or long time no response.
2. No supervisor or manager who has more comprehensive knowledge on duty. My case just get transferred again and again and I need to repeat my argument again and again to educate the customer support crews (looks IB should pay me for such work)
3. IB Asset Management account is a child account of IB broker account and can only deposit and withdraw fund via IB broker account. So I don’t think it's suitable to treat it as external account and 45 days hold should not apply.
Dear ***,
Interactive Brokers LLC ("IBKR" or "Interactive") submits this response to your September 27, 2018 correspondence to the Revdex.com, Inc. (Revdex.com), in which you complain of IBKR's poor customer service, lack of management, and policy and procedures surrounding the transfer of assets between accounts at IBKR.
Foremost, IBKR would like to apologize for your unfortunate experience. IBKR strives to provide excellent customer service. Please accept our apologies if, in this instance, our service level did not meet your expectations.
According to our records, the manager of the Funds and Banking Department contacted you via telephone on October 3, 2018, to apologize for the less than satisfactory service and address your issue. As explained by the manager at that time, the monies were unavailable for transfer from your IBKR brokerage account to your IBKR Asset Management account due to the margin requirement on your brokerage account. Please note IBKR has reviewed the Internal Transfer as well as our Deposit Hold policy with the representatives involved in this matter.
At IBKR, we are committed to providing all of our customers with the highest level of service, the lowest possible trading costs, and the best trading technology available. Our customers are important and deserve the highest level of service possible. We apologize for any inconvenience that you may have experienced.
Thank you and as always, IBKR appreciates your business.
Regards,
Raquel
IBKR Client Services
I have a financial investment account with Interactive Brokers LLC and I am unable to access my account via phone or their website due to what Interactive Brokers is calling a software glitch on their end. They have not estimated time of a fix and they can't assist me on the phone with my account. It has been 2 weeks and I have no access to my *** and they can't confirm my previous direct deposits have been received.
From: *** Sent: Wednesday, September 26, 2018 12:07 PM To: *** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Revdex.com,
I wanted to update you regarding my case ***
I now have access to my Interactive Broker's account and appreciate your assistance
I currently have an account with this broker and received a bill for 194.34 . This bill stems from a *** which I purchase 10,000 $ . The stock has tanked and as a result I have a negative balance. I called and spoke to a David F . I explained that I wanted to pay my balance and close the account. I have come to the realization that I lost my entire investment. Mr f
* explained that I would have to find another Broker to transfer my stock too. This is impossible due to a valueless stock. Please help me resolve this issue . I am willing to pay my balance , but need to ensure the account to be closed.
Dear *** Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Revdex.com (“Revdex.com”) in which you state you would like to pay your balance and close your account.
On October 29, 2014 you transferred certain shares of stock into your account at IBKR. As stated on IBKR’s website, accounts generating commissions less than the disclosed minimum in any given month will be assessed the difference between the minimum and the amount of commissions generated during that month. Customers with equity balances greater than $2,000 (or equivalent in a foreign currency) are subject to an activity fee minimum of $10. Customers with equity balances less than $2,000 (or equivalent in a foreign currency) are subject to an activity fee minimum of $20. Fees are waived for accounts whose Net Liquidation Value is greater than or equal to $100,000.
Please note that all charges are reflected on your Activity Statements available thru Account Management and which you agreed to receive electronically. Upon establishing your IBKR account, you agreed that commissions and fees are as specified on the IBKR website unless otherwise agreed in writing by an officer of IBKR. You also acknowledged that changes to commissions/fees are effective immediately upon either of: positing on the IBKR website or email or other written notice to customer.
In your correspondence, you requested that the shares be removed from your account as the shares are worthless. We have followed your instructions in accordance with your request in order to close your account. The account has been closed as of August 10, 2019.
IBKR is committed to providing all of our customers with the highest level of service the lowest possible trading costs and the best trading technology available. Based on our review, IBKR's actions with respect to your account activity were in accordance with IBKR's policies and procedures as set forth in the IBKR Customer Agreement and on the IBKR website.
Our customers are important and we strive to provide the highest level of service possible.
Regards,
Ayana
Interactive Brokers
I recently opened up an account at Interactive Brokers. There was an issue with a promotion when I signed up. The customer service rep told me to open another account going through the promotional link. He then told me to request a manual transfer between accounts. He said this was the way to do it. Originally, he said something about programmers doing something with account for promotion. I don't understand why they just could not give me a promotion on the account I just opened. I was told it would take 1-2 weeks. I provided documents. I have been working on this for about a month and transfer has not been accomplished. I was contacted by transfer department about a week or so ago and asked a lot of questions. I have followed up multiple times and have gotten no where.
I read on the internet about Interactive Brokers not having good customer service but I took a chance. My experience has been disappointing so far.
Dear ***
Interactive Brokers LLC (“IBKR”) is responding to your correspondence to the Revdex.com (“Revdex.com”). In the correspondence you state that you opened an account with IBKR to take advantage of a promotion. You were required to open an additional account and transfer your assets to the new account. You have not been able to complete the transfer.
IBKR is offering a discounted interest rate to new accounts opened by customers of ***. Customers are provided a link through the *** website. Your application was not completed through the link and therefore was not created with the discounted interest rate. In order to receive the discounted rate, you were required to open a new account. Your assets have now been transferred to your IBKR account *** and the interest you paid over the discounted rate has been refunded.
Our customers are important and deserve the highest level of service possible. We are committed to providing all or our customers with the highest level of service, the lowest possible trading costs, and the best trading technology available.
Regards,
Ayana
Interactive Brokers
These guys have been fraudulent in the fees They charge customers. They keep advertising that they r cheaper than other brokers but unbeknownst to u they charge u $20 per month fee for the account. When I found this out they told me they charge customers only if your account is less than $1000. Ok so I bumped my account to over a thousand and then the following month they sold some of my stocks without my consent to collect the $20 fee. How outrageous. When I called them they told me they charge that only if your account is less than $2000!
The lies, fraud, and lastly selling my stocks without my consent.
Dear ***,
Interactive Brokers LLC (“IBKR” or “Interactive”) submits this response to your June 7, 2018 correspondence to the Revdex.com, Inc. (Revdex.com), in which you complain about the fees charged by IBKR and request that IBKR refund the fees charged to your account for the past six (6) months.
IBKR is an online broker that provides trade execution and clearing services to public customers. IBKR does not employ human brokers or advisors that manage customer accounts. All trading at IBKR is self-directed by the customer or by an independent advisor chosen by the customer. IBKR personnel are prohibited from providing advice to customers. Orders are generally entered by the customer or the independent advisor chosen by the customer and transmitted through the Internet for execution on various exchanges and market centers.
As stated on the firm’s website, IBKR accounts that remain open with an equity balance and generate commissions less than the disclosed minimum in any given month will be assessed the difference between the minimum and the amount of commissions generated during that month. Please, note that an account is assessed the aforementioned fee(s) during the month following the month in which the account did not meet the monthly commission minimum.
According to a review of your statements, including the 2017 Annual Activity statement and the 2018 Monthly Activity statements, your account held an equity balance but did not meet the monthly commission minimum. Please note all of the charges were reflected on your Daily and Monthly Activity Statements available thru ***. You agreed to receive documents electronically upon executing the IBKR customer agreement. IBKR noted that you successfully logged in to *** during this time period.
IBKR staff carefully reviewed all of the correspondence between you and IBKR from 2017 to the present and identified no evidence of an IBKR representative providing incorrect information regarding the fees assessed to your IBKR account.
At IBKR, we are committed to providing all of our customers with, the highest level of service, the lowest possible trading costs, and the best trading technology available. Our customers are important and deserve the highest level of service possible. Based on our review, IBKR’s actions with respect to your account activity were in accordance with IBKR’s standard policies and procedures as set forth in the IBKR Customer Agreement and on the IBKR website. Therefore, IBKR will not grant your compensation request.
Regards,
Raquel
IBKR Customer Service
Complaint: ***
I am rejecting this response because:
On several phone calls I kept getting different information as it relates to minimum balance requirements. Also IBKR had no right to sell my stocks without prior contacting me. I confident that to be theft of property.
I reject your insincere response.
Sincerely
June 29, 2018
Re: ID # ***: Mr. ***
Dear ***,
Interactive Brokers LLC (“IBKR”) submits this response to your June 28, 2018 correspondence to the Revdex.com, Inc. (Revdex.com), in which you reject IBKR’s response to your previous letter dated June 7, 2018. Therein, you state IBKR provided you with different information as it relates to minimum balance requirements and did not contact you prior to selling your stock.
As stated in the previous correspondence to you, IBKR carefully reviewed all of the correspondence between you and IBKR from 2017 to the present and identified no evidence of an IBKR representative providing incorrect information regarding the fees assessed to your account. Please note that IBKR fees including, but not limited to, the Required Minimums are published on the IBKR website for your review at any time.
With respect to notifying you prior to selling stock in your account, IBKR wishes to remind you of the IBKR Disclosure of Risks of Margin Trading provided to you at the time you executed your account application. IBKR specifically explained in the disclosure that: (1) IBKR customers are solely responsible for maintaining sufficient equity in their accounts at all times in order to satisfy applicable margin requirements; (2) IBKR retains the right to immediately liquidate positions, without issuing a margin call, in any account that does not meet applicable margin requirements; and (3) in the event of a margin violation, IBKR has the right to liquidate all or any part of a customer’s positions at any time and in any manner.
IB is committed to providing all of our customers with the lowest possible trading costs, best price execution, and the best trading technology available. Our customers are important and deserve the highest level of service possible. Based on the information provided above and in the previous correspondence to you, IBKR’s actions with respect to your account activity were in accordance with our standard policies and procedures.
Regards,
Raquel
IBKR Customer Service
I just want them to close my account. many inquires were made. The account was inadvertently applied for in the first place. I had no intention of using this account but wanted to see what the demo looked like. If I put in an official request to close the account using my login credentials I get no ticket number or no response. None of the chat or messaging service work when I'm logged in so I have to make my inquires while not logged in and I think that's why they are gaffing me off. When I call them they just reset my password and tell me to log in and submit the request which put me in a circle. It is also nearly impossible to get a hold of anyone that is human at customer service which is why I'm contacting Revdex.com. I gave them 2 months notice that I was contacting Revdex.com about the issue at which time they told me the account would be closed in 45 days and it was not.
December
27, 2017
Re: Case # ***
Dear ***,
Interactive
Brokers LLC (“IB”) submits this response to your December 20, 2017 correspondence
to the Revdex.com, Inc. (Revdex.com) in which you stated that you were unable
to close your account. Upon receipt of your
complaint from the Revdex.com, the IB Compliance Department reviewed the facts and
circumstances surrounding your correspondence and provides the following
response.
Foremost, IB would like to apologize for your experience.
IB strives to provide excellent customer service. According to IB’s records,
your account was closed on December 4, 2017.
At IB, we are committed to providing all of our customers
with the highest level of service, the lowest possible trading costs, and the
best trading technology available. Please
accept our apologies if, in this instance, our service level did not meet your
expectations.
Regards,
Raquel
IB Customer Service
Hello, I have a *** a/c with Interactive Brokers (IB) and on 11/04 while I was executing the *** trade thru their platfom their platform was not able to process the order, so I called up their trader and their trader was also not able to execute my Sell order since IB had issues, the prices came down huge on my trade and I lsot $640. Trader on line promised me that IB will compensate me for this and IB send me a mail after I raised a ticket that they will solve the issue in 7-10 business days. It has been almost 28 days now and no resolution and I have made 10+ customer service calls and only response is it is under review. When everything was on a recorded line with the trader IB is still refraining from giving me my $640 back and I have lost the opportunity for investing that $640 for trading. Customer Service is pathetic as well and no response from them. It tkae 15 mins to get to customer representative.
Dear *** Interactive Brokers LLC (“IB”) is responding to your November 1, 2017 correspondence to the Revdex.com in which you state you were not able to submit a trade in ***. You believe you realized a loss of $640 and are requesting compensation.
IB proposed, and you agreed, to resolve this with a payment to you of $500.00, the difference between the limit price you attempted to enter and the fill price that you received. In accordance with your agreement, IB has credited your account $500.00.
IB’s top priority is to maintain a reliable trading platform for our customers. However, technical issues can be unforeseen and therefore, at times, may be unavoidable. IB is committed to providing all of our customers with the highest level of service the lowest possible trading costs and the best trading technology available.
Thank you for choosing Interactive Brokers; our customers are important and we strive to provide the highest level of service possible. We look forward to continuing to serve your investing needs.
Regards,
Ayana
Interactive Brokers
thank you, please consider this email as my closure of the car as dispute has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely