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Interac

2400 - 200 Bay St PO Box 45 Royal Bank Plaza North Tower, Toronto, Ontario, Canada, M5J 2J1

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For years I used Interac e-Transfer to exchange funds between friends, family, businesses and landlords. Roughly 2 years ago I fell victim to a job scam. At the time I believe I was banking with *** although I may be wrong. I provided them with copies of all correspondence between me and the scammer and all the information I had. The end result, was because I didn't keep a bitcoin ATM receipt - my account would not be reinstated. I was told that in 6 months Interac might review my account and reactive it for e-Transfers.

6 months later, I now bank with ***. I call in to ***, who tells me I'm on the block list still. I try to sort things out, but they tell me to call Interac. I got in touch with Interac, who tells me to get in touch with the bank I was with at the time this all happened. I call ***, but they cannot help me as I no longer have an account with them.

Basically I kept hetting sent in circles and nobody could help me out. I gave up and left it as is. Fast forward to now, roughly two years later. I just moved addresses and decided to open an account with ***. I decided to try and send a transfer for $10 to my mother. It worked. Not long after, my sister sent me a transfer for $25. When I went to accept it, I was given an error message and the transfer was automatically cancelled. My sister then received a call from her bank saying I was on the block list and needed to call my bank. They reversed the transfer to her.

I'm still getting the runaround and can't figure out how to get his sorted out. But I need to be able to use e-Transfer to pay rent etc.

Desired Outcome

I would like for somebody to help me get my Interac e-Transfer service running again. Or at least get me in touch with somebody who knows what they are talking about when it comes to getting this sorted out.

Interac Response • Aug 03, 2018

We have responded with a resolution to *** directly, via email. Please advise if their issue has been resolved.
Sincerely,
***
Interac Corp.

Customer Response • Aug 03, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
*** has informed me that my interac e-transfer service is working again. I appreciate ***'s prompt handling of the complaint.

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Address: 2400 - 200 Bay St PO Box 45 Royal Bank Plaza North Tower, Toronto, Ontario, Canada, M5J 2J1

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+1 (416) 362-0890

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