Inter-State Studio & Publishing

The customer first contacted us on June 28th by email in regards to her order and her dissatisfaction with her son's individual image as well as the group picture.Email correspondence research shows that it was communicated to the customer on June 28th that Photoshop could be done to the individual
image and a new package sentAt that same time there was a suggestion about sending a $refund due to the outcome of the group picture; however, we did not hear back from the customer until July 6th. At that time the customer and our email agent started discussing the event/trader cards The last communication with this customer was July 18th when we explained what was going to be printed and asked "Since you were unhappy with the group picture was there something else that I could get for youPlease advise on how you would like to proceed." To which the customer never replied. Unfortunately, the ticket was closed and the package was not remade.After receiving notice that the customer filed a complaint with the Revdex.com of Greater Kansas City, our Customer Service Department made contact with the customer by phone and re-ordered the pictures from the Photoshopped image. The pictures are being sent to the customer's home address via FedEx, which should arrive in 7-business days. The customer seemed pleased to know that she is going to get new pictures and feels that her concerns have been addressed We believe this matter to be resolved

The customer first contacted us on June 28th by email in regards to her order and her dissatisfaction with her son's individual image as well as the group picture.Email correspondence research shows that it was communicated to the customer on June 28th that Photoshop could be done to the individual
image and a new package sentAt that same time there was a suggestion about sending a $refund due to the outcome of the group picture; however, we did not hear back from the customer until July 6th. At that time the customer and our email agent started discussing the event/trader cards The last communication with this customer was July 18th when we explained what was going to be printed and asked "Since you were unhappy with the group picture was there something else that I could get for youPlease advise on how you would like to proceed." To which the customer never replied. Unfortunately, the ticket was closed and the package was not remade.After receiving notice that the customer filed a complaint with the Revdex.com of Greater Kansas City, our Customer Service Department made contact with the customer by phone and re-ordered the pictures from the Photoshopped image. The pictures are being sent to the customer's home address via FedEx, which should arrive in 7-business days. The customer seemed pleased to know that she is going to get new pictures and feels that her concerns have been addressed We believe this matter to be resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11597816, and find that this resolution is satisfactory to me
Regards,
*** ***

Our research determined that the customer is correct in her claims, much to our disappointment. We are re-producing the products she ordered and are also refunding her full purchase price. Jeff T***, Vice PresidentInter-State Studio & Publishing Co

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11597816, and find that this resolution is satisfactory to me.
Regards,
[redacted]