Inter-American Group, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon,*** *** *** hired IAG's services to expedite his U.SPassport application under the same day/next day category, a cost of $USBy placing an online order via the company's website, he agreed to adhere to the IAG cancellation policy accepting no refund if he cancelled
IAG's services after a PM deadline on the day he hired; *** *** cancelled the following business day afternoonHowever, IAG agreed to refund 50% ($99.00) of the IAG fee due to *** ***'s unforeseen circumstancesThis refund has already been processed; *** *** must contact his bank directly to resolve this issueI have attached a screenshot of the IAG online cancellation policy which *** *** agreed to when placing his order, *** *** would have been unable to complete his purchase had he not checked the box confirming he had reviewed these terms. Please feel free to contact me with any further questions or concerns.Kind regards,Diva C*** ***Supervisor

Good afternoon,
[redacted] hired IAG's services to expedite his U.S. Passport application under the same day/next day category, a cost of $198.00 US. By placing an...

online order via the company's website, he agreed to adhere to the IAG cancellation policy accepting no refund if he cancelled IAG's services after a 4 PM deadline on the day he hired; [redacted] cancelled the following business day afternoon. However, IAG agreed to refund 50% ($99.00) of the IAG fee due to [redacted]'s unforeseen circumstances. This refund has already been processed; [redacted] must contact his bank directly to resolve this issue. I have attached a screenshot of the IAG online cancellation policy which [redacted] agreed to when placing his order, [redacted] would have been unable to complete his purchase had he not checked the box confirming he had reviewed these terms. 
Please feel free to contact me with any further questions or concerns.
Kind regards,
Diva C[redacted]
Supervisor

Review: Was intitally promised that they could send my passport to me in Canada in the time frame I needed. I asked them repeatedly that they could do this. They reassured me in this. I then sent my credit card info. I looked into the FedEx info and they could not do this. I called them and they never got back to me to me after they called FedEx. I left several messages for them to call me back. They never did. Eventually filled a complaint with my credit card company for a full refund given the fraudulent promises of services that they could not deliver. Still awaiting resolution.Desired Settlement: Would like a full refund as they lied to me and showed no interest in rectifying this and never called me back despite repeated calls from me.