Intelligent Networks Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Re: ID [redacted]  Response to Confusion / Deception Dear Sir, Ms. [redacted] stated that this was a renewal for our ELO Page Advertisement. Say it fast and sounds just like [redacted] Pages. Ask someone next to you to see if they have an ELO Page Book (ELO Fast) and see what you get. (VERY Deceiving). She clearly stated that it was a renewal which is a total false statement. I have never and will never advertise with ELO. Never heard of them, contacted them and have no idea what it is or who it is distributed to. I do have true “[redacted]” Page advertisement and have had for years. This ELO renewal is a well thought out racket with trained telemarketers. My guess is that many people, businesses just pay the invoice and have no idea they were just scammed for a so called renewal. Then the credit report B.S. Also have them verify the so called freeze time. I think it was only about (1) hour. They reminded me the original conversation was recorded so I recorded the second conversation. They couldn’t believe I wanted to record the second but it was perfectly fine for them to do so. I could go on and on. Their invoice will not be paid. Please post this and save someone the aggravation. Respectfully, [redacted] President [redacted]         [redacted]                        
[redacted]   [redacted]    [redacted]   [redacted]
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business says that automated email reminders were sent out, but those email reminders were never received by [redacted].  The business has never been able to show what work was completed when requested.  How can we be required to pay for a service when we have no proof that any work was completed or service provided?  I have never paid an invoice in the past with another vendor without verifying that work was completed.  This business' services and work were never agreed upon ahead of time, and I have seen no proof of a work product provided to us.  Just showing a typed out letter and saying that emails were sent to us does not show that work was done that we should have to pay for.  They have provided a third party order verification.  However, I do not see any signatures on that order verification.  If we are expected to pay for something from any of our other vendors, there is a contract that is drawn up and signed by the parties.  I do not see anything signed by us agreeing to this work.  I do not feel that we should have to pay for this supposed service.  This company has a long history of other similar complaints on the Revdex.com.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]

We are in receipt of the customer concern identified as ID [redacted] and are honestly at a loss as to how we failed this client. I have taken the time to review the clients file in detail, and also determine what work was actually completed for the client. We do take pride in the service we provide...

and always strive to improve where possible.The order was placed on January 20th, 2016, 2015 by [redacted] the owner of [redacted]. At the time the order was placed we clearly stated that we were Intelligent Networks Corporation, confirmed pricing terms and invoice amount. At no point in time did we say this was an existing order or an update to a previous order. Work began on the ordered services the following day and an invoice for services rendered was sent to the clients’ business. In addition, an email stating that the advertising was live was emailed to [redacted] on January 26th, 2016. Client care attempted to contact the client for additional keywords and logo addition on the same day. An email was sent from client care following up on the call on January 27th, 2016. Our automated system also sent an invoice email reminder on January 28th, 2016. Despite repeated attempts at contact we were unable to contact the client.On February 9th, 2016 we received an email from Mrs [redacted] from a payment due reminder email requesting that we cancel the service. A client care representative followed up the same day and explained to the client that when she ordered the services work was started immediately as agreed and that she was outside of our cancellation period. During this call Mrs [redacted] then stated that she had thought we were Yellow Pages as she had an account with them.The client care representative opened a ticket to flag the file and attempted to find a reasonable solution for the client. On February 11th, 2016 the agent contacted back the business with a possible solution. We were informed by the individual filing the complaint that if we didn’t close the file he would be filing a complaint. This is where the account currently stands.I am sure Mr [redacted] can understand that when an order is placed, the services would be expected to be provided. In the course of providing service there are costs that are incurred. I am certain that the SEO company you are referring to would not provide services to your company without an expectation of payment. In the same manner, Mrs [redacted] would not provide tax services without an expectation of being paid for her work.I honestly have never heard of any service provider doing any “mandatory service upgrades”. In addition, we spoke multiple times to Mrs [redacted]. In each instance we identified ourselves as Intelligent Networks. Our email reminders and client care email requests all clearly state Intelligent Networks as well. She clearly understood that we were providing service per her request up until such time as she requested to cancel the service. If there was confusion, then why weren’t we contacted or informed prior to February 9th, 2016?I do understand that businesses receive hundreds of calls per week, and that it is possible to confuse them all. I am certain that we can find a solution that works for everyone. Please contact our offices at your earliest convienience.Warm regards,Jonathan [redacted]VP CORPORATE AFFAIRS

We are in receipt of the client’s additional response regarding complaint ID [redacted]. Due to the clients insistence that our client care representative did not clearly address Mrs [redacted] concerns, I took it upon myself to pull the recorded client care calls. On March 27th , 2017 we were contacted by [redacted] who informed us that a price was never mentioned during the order process. A ticket was opened and the third party recorded order verification was requested for the client. The order verification was played twice for the client and despite a clear disclosure of pricing amounts and terms the client maintained that there was no price disclosure during that call. The client was informed that a freeze would be placed on the account and offered to find a solution that would work for the client as described in our previous response. On March 30th, 2017, (72 hours later) the client care representative contacted [redacted] to determine if she had had a chance to decide which way she would like to proceed. At that point in time Mr [redacted] took over the call and advised he was recording the conversation and would not be paying anything. The client care representative advised the client that she was only trying to find solutions and was rebuffed. If the client has his recorded copy of the conversation I am certain that the Revdex.com would appreciate hearing it to have a better understanding of how our client care representative was genuinely trying to help you. To be abundantly clear, at no point in time, in any call, were you informed this was a renewal of any sort. We clearly identified ourselves as Intelligent Networks and Mrs [redacted] was clearly aware who she was ordering from at the time. Again, I am sorry that there is confusion regarding this order and I have tried to address each concern you have had. We remain committed to helping find a solution that works for you and honors our Terms Of Service. Warm Regards, Jonathan H[redacted] VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated January 23rd, 2016, from [redacted]. The order in question was placed on January 11th, 2016 by [redacted]. We are at a loss to understand how our Client Care Team failed this client. We have reviewed the order verification and it...

clearly shows the order was being placed with Intelligent Networks Corporation. We believe that the client may be confusing us with another company and their calls to his business. The order verification clearly states the service being provided with clear terms and costs being incurred. We were informed by the client at the time of order that he would like an invoice to be issued by mail. One was issued next day per his request. A copy of the order verification will be provided should the Revdex.com need it for the file. On January 18th, 2016 a member of our Client Care team contacted the client regarding additional keywords and logo additions to the advertising. The representative was passed to the Owner’s fiancée who immediately began cursing and accusing our company of being another company. We tried explaining to the client’s fiancée who we were and what exactly was ordered. A supervisor took over the call in an attempt to resolve the confusion but the client’s fiancée remained irate. We tried to explain that they are well within our cancellation period and that we would void the invoice if they did not want the service, however the fiancée ended up hanging up the call. The client appears to have been in contact with numerous companies which has created considerable confusion regarding this file. After discussion with a supervisor it was decided that we would proactively void the invoice as there clearly was an issue within [redacted] that we did not wish to be involved in. The representative contacted back their office and left a message clearly stating that the invoice would be voided the same day January 18th, 2016. The fact that a hard copy of the invoice would reach their offices by postal mail after this date is not something that is within our control. The account is closed in our system. Please be advised that filing false complaints to the Revdex.com damages not just our company but also the reputation of [redacted] with other potential vendors. If the client requires anything further or any additional clarification, they may contact our offices. Warm regards, Jonathan H. VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I emailed this company and they did not reply. They did call and talk to someone in the office but this is clearly a scam. Recording a conversation asking a question about the company is not a contract. I'm now done putting anymore effort into this issue.Sad people do things like this to try and scam a living. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First and foremost, we absolutely did contact the company numerous times when we were receiving the invoices for the "service". On top of their numerous calls to us where we did inform them that we had not received or agreed to any service and would not be paying for it.  Secondly - We already have a company that manages any sort of web-design and advertising need. We would have no need for any additional services to have even wanted or considered this service.Thirdly - The telephone call states we had a complimentary service for 3 months... However we were also being invoiced for $45 and some change each month? Therefore in the convo trying to lead us to believe we had the service already... even though we did not, nor had been receiving any sort of invoicing from this company up until after this phone call. It is also plainly asked if this was a sales call, and the woman replies well yes, and no. ???I also rather enjoyed the unprofessional celebratory remark at the end that they forgot to dis-include from the recording marketer #2: "was that a sale?" (in disbelief) marketer #1"absolutely!" After submitting my complaint against this company, I further reviewed the other reviews and complaints against Intelligent Networks, as well as the Revdex.com issues with getting them to provide any sort of information that they had requested, and it is painstakingly obvious that this company uses bad business practices, and habitually deceives on these phone calls in order to obtain what they consider a "sale".I again request that the invoice be voided, the credit collection attempt to be retracted, and for this company to never contact us again. Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have had this conversation over and over with them on the phone. It was stated in their response, I quote "The order was placed by [redacted] who did identify herself as the marketing person with authority to purchase for Southern Blessings on May 11th, 2016. The client spoke with our representative from Business Development and once the order was agreed upon," Ok Pause right there, that is the conversation we have been asking proof for this entire time. We have yet to be provided with the conversation where [redacted] spoke with their representative placed the order for their service, which I was told by them that they do have because they record those conversations also. Continuing quote: "and went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms." Yes we have heard this conversation. I explained to them that [redacted] answers calls daily verifying our billing address etc for order that we (the owners) place. That is a part of [redacted]'s job as we are not there full time during the week. In the conversation, you can hear where they offered her to go ahead and pay with a credit card and save a percentage and she declined, because she does not have authority to make those purchases. Now, if [redacted] did in fact order this like they are saying, meaning she had the authority, why would she not go ahead and pay with a credit card to save money? Yes [redacted] is in charge of marketing at the store, however she does NOT determine the marketing budget, we do. She uses the resources we provide and approve to purchase. They also told me the first time I spoke with them about this, that even if they wanted to cancel this, they couldn't because of all of the work that had already been done by their team. A couple of conversations later they were tilling me that they haven't even had the opportunity to perform this service because they haven't been able to get us on the phone or through e-mail to get the information they need. (As they stated in their response) Which is it? They have been misleading from the very first moment they spoke with [redacted] on the phone back in May. Regards,[redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified herself as the office manager for ** *...

[redacted] on March 21st, 2017. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. Automated email reminders were sent out to the client at [redacted] given at the time of sale. On March 27th , 2017, Ms [redacted] contacted our offices after she received an email confirming that work was completed for her order. The client stated that she was confusing our business with one of our competitors. A ticket was opened and the file was reviewed to ensure that we clearly identified ourselves and that both listing information and pricing was agreed to. Following the review it was determined that there was no confusion at the time of order as we did identify ourselves, clearly disclosed pricing amounts and payment terms. It is possible that the client placed the order and has since changed her mind, and keeping that in my mind, we offered the client two options: to keep the service at our cost price for the term or to simply pay for costs incurred and the current agreement would be cancelled. The client was repeatedly offered reasonable solutions that respected our terms of service and the costs incurred as a result of the order she had authorized. The client unfortunately refused to work towards a resolution. We remain willing to help the client however it does take both parties. I encourage the client to reach out to our offices at her earliest convenience so our team can try and help her resolve this file. Warm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS

Dear [redacted], We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed by [redacted] who identified herself as the office...

manager for ** [redacted] on June 14th, 2016. The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment terms. Automated email reminders were sent out to the client at [redacted] given at the time of sale. On July 25th, 2016, Ms Miles informed our offices that she had forwarded the invoice to Karen Brook for payment but as she is retired and doesn’t come into the office every day that it may take up to two weeks to receive payment. When payment was not received we attempted contact numerous times but our emails and voicemails were not returned. The file was transferred to a collection agency for further handling. While we would like to help the client, we are limited by our agreement with the third party agency. Warm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated January 16th, 2016, from [redacted]. Upon review of the recorded order verification, the order for online advertising and SEO services was placed by Ms [redacted] on January 7th, 2016. As no email address was provided at the time of order, a hard copy...

of the invoice was mailed to the [redacted], ** location per her request. I am uncertain as to why the client would be surprised by receiving the invoice or dispute ordering the service at all. The recording shows that there is a clear order being placed including clear payment terms and amounts. Our client care team attempted to contact the client for additional keywords for her advertising on January 15th, 2016 and was informed [redacted] would only be returning to the office on January 18th, 2016. On January 19th, 2016, a member of client care attempted to reach out to the client once more and the gentleman who answered the phone hung up when they asked to speak with [redacted]. There clearly is a disconnect between what is being described in the complaint and what has actually transpired with this file. We have no knowledge of any business advertising done by the client’s spouse as we have never spoken with him. The only person spoken to was Ms [redacted] herself. In addition, at no point in time was the  service described on January 16th, 2016 as a previous advertisement as the client has herself stated that she did only a local phone book advertising previously. I am at a loss at to why a client would file a Revdex.com complaint based on all of the above. It only damages a company’s reputation needlessly, and especially without speaking to the company in question first. If the client has simply changed her mind about using our services, then just saying so would have been sufficient. Filing a false complaint has not generally been known to generate good will. While the outbound sales lines are not configured to receive inbound calls, I have seen instances in the past where a reset line allows it despite the fact that these lines are not configured to be monitored. I take the client at her word that she attempted to contact back our offices because she had changed her mind. Changing your mind is allowed to happen. We don’t force a client into ordering any of our services. It is unfortunate that our client care calls were not returned, as if they had been, we would have gladly resolved the account to your satisfaction. If you have simply forgotten that you ordered the service, or would like to hear the original recorded order verification, I will make it available in your file so that any client care representative may assist your inquiry. This isn’t required on your part as I am simply providing you an opportunity to see that we are not the type of company your complaint portrays us to be. We go to great lengths for our clients and try to differentiate ourselves from our competitors. If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience. Warm regards, Jonathan H. VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detail. For the sake of clarity, below if the account history and recorded call information that I have reviewed. The order was placed on September 23rdth, 2016 by [redacted], the President of the...

business. Once the order was placed, the client then went through a third party recorded order confirmation process to ensure there were no errors, and that the client understood both pricing and payment terms. A confirmation email was sent and an additional “Ad is Live” email was also sent on September 27th, 2016 to [redacted] notifying the client that work was completed as ordered. In addition, the client received multiple email reminders regarding this invoice prior to the due date and all show read receipt. A member of our client care team attempted to contact the client on September 30th, 2016, and spoke with [redacted] as Adam wasn’t available at the time. She asked to be CC’d on all correspondence to [redacted] as she would be handling the file since the President was busy with other matters. According to the accounts receivable notes on file, on October 31st, 2016 we were informed by [redacted] that Mr [redacted] didn’t recall ordering the service and that as a result they would not be paying. We did provide a copy of the recorded order verification clearly showing that the order was placed and were told they still would not honor the agreement in place. The file unfortunately was transferred to a third party agency for further action on December 9 th, 2016. We are unaware of why Mr [redacted] would file a complaint against our business as we have completed the work exactly as requested. I firmly believe that if Mr [redacted] would have contacted our offices at any point since placing the order this could have been resolved to both parties satisfaction. We are including a copy of the recorded order verification for the Revdex.com’s files. It shows that there was a clear understanding on the part of the client as to what was being ordered, pricing, and invoice terms. If there was a problem with the order or the client had simply changed his mind, he simply needed to contact our offices instead of allowing us to complete the work and then withhold payment. I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I invite the client to contact our offices at his earliest convenience. Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Our Controller do NOT have the authority to approve as I have repeated told you and was misled to believe it was authorized by someone else.We will not pay this false charge and have no intention of paying.  This will have to be settled in court.
Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We want nothing to do with this company.  Nothing was ever meant to be ordered from this company.  They are very deceptive when first contacting businesses.  They ask you to verify information then twist this to saying that you have started a contract.  They make it sound as if you already had a contract with them and are updating it.  We already have a company that handles our internet and website.  Would NEVER do business with intelligent networks CorporationRegards,[redacted]

I can understand the clients’ frustration with this matter. The online advertising order was originally placed by Mr [redacted],the owner of [redacted] on February 27th, 2015. The advertising service ordered are governed by our Terms &Conditions found at intelligent-networks.com/terms and...

on our invoicing. Our terms clearly indicate notice requirementsfor cancellation of services. At the time of the renewal term in question, we only received notification of the clients wish tocancel services two months into their new term on April 5th, 2016. Despite our best efforts to try and resolve the issueinternally, the file was transferred to a third party agency on December 16th, 2016 in accordance with our credit policy.There had been no contact with [redacted] until our offices received the recent contact noted on the clients’complaint. Accounts that are assigned to third party agencies from our offices are locked in our system from front line staffas they are client care representatives and not experienced in handling invoicing issues despite their best intentions. I doapologize for the line cutting out when you were trying to contact us on the Friday in question. We had a scheduledautomated upgrade of our phone system that due to time zone scheduling error, closed down our phone system earlierthan anticipated that afternoon. I understand and apologize for your frustration.We are honestly unsure which agency has your account at this point as once it leaves our offices we no longer have control,however, all debt assignation begins with ICS. We would like the opportunity to help resolve this matter for you and inviteyou to contact our office at extension [redacted]. I am sure we can find a solution that works for both parties.Warm Regards,Jonathan [redacted]VP CORPORATE AFFAIRS

Hello, In the phone call it was stated that we were billed $45 for that "complimentary" service we were provided, which they cannot provide proof that we even agreed to this so called service. This is unsettling as we never authorized this company to represent us and our online presence to start off with, even "complimentary" wise.The phone call for the "sale" was misleading in the way that they claimed we had already been receiving this service and had been billed for it. Naturally any owner would agree to have this invoice in question sent over to be reviewed. We never received, nor paid for any invoice prior to the "sale" in question.Thank you

We are in receipt complaint ID [redacted]. I had taken the time to review the clients file in detail as the description of events described by Ms [redacted] does not match with anything found through the recorded order verification, nor the client care notes, or even the Quality Assurance and review notes....

The order in question, was purchased by the Head Chef of the location [redacted] for [redacted] on November 4th, 2015. The employee at the time of order claimed to be authorized to make advertising purchases for the company. The online listing information, term and invoice amount was agreed to with a sales representative from our business development department. A second call was placed by our quality assurance agent to confirm that an order was in fact being placed. There was no mention of any previous service at any point in time nor has this ever been mentioned in any of the conversations or file notes in our system. In fact, Ms [redacted] agrees that her employee did order the service after hearing the full recorded verification. On December 1st, 2015, we were informed that Mr [redacted] was not authorized to order the services by Ms [redacted]. We attempted to explain the benefit of our services but were informed that [redacted] would not be requiring them. As a result of this conversation, we voided the invoice in our system the same day per her request and, also per her request, forwarded a hard copy in the mail. Despite all of the above, we are now in receipt of this complaint. We would like clarification on the following points if possible, as we are always willing to learn and improve our customer experience. Is Ms [redacted] filing a complaint against our business because her employee ordered a service that he was not authorized to do in the first place? Or is she filing a complaint because we closed the file per her request? We are uncertain as to the reasoning behind the complaint itself. At this point we have incurred costs as a result of her employee’s actions and yet have agreed to absorb them so we are at a loss as to the rationale. I honestly fail to see where our Client Care team failed this client in any way. If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience. We hope the client accepts our apology for any inconvenience. Warm regards, Jonathan H. VP CORPORATE AFFAIRS

APRIL 7, 2017Re: ID [redacted]Revdex.com, [redacted]Dear [redacted]We are in receipt of the clients response and I’ll try and help clear up any remaining concerns.All email reminders were sent out to the address provided at the time of sale. Our system is automated and confirms receipt on your email provider. I am certain if you search for them in your email you will find them. Certain organizations have stricter email rules than others so you may want to check your filtered box to see if they ended up there.Please keep in mind that with respect to transactions under a certain value, contracts are done on request. If a client does not require a contract then a third party recorded order verification is done to ensure that an order is being placed. During this process there is a clear disclosure of invoice amount and payment terms. If as you suggest, there was a contract that needed to be presented and approved, then we would have gone through that process as our intention would be to be paid for services being rendered. Unfortunately we were not advised that one was required and an order was placed with clear agreement on pricing and payment terms. We have taken great strides in transparency over the last three years and I’m certain you would agree that while every business gets complaints, it is how the business responds that is often times more important. Each complaint has been addressed and closed by the Revdex.com as in each case we have demonstrated that an order was placed and that we have made every attempt to resolve the matter amicably.I am certain that we can find a fair and reasonable solution that respects our TOS and the costs incurred to our business as a result of the order that was placed. I invite the client to contact a member of our client care team who would be happy to help find a solution.Warm Regards,Jonathan H[redacted]VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated April 9th, 2015 by [redacted] [redacted]C. We are at a loss as to why the client did not contact our offices if they had changed their mind regarding the services requested during the first 30 days. At any point in time the client could have contacted...

our offices and a member of our client care staff would have found a way to make sure the client was satisfied  with a reasonable solution. We are almost five (5) months later (close to half way through the one year commitment), and the client had not taken the time to return our calls until collection procedures were started.The order was placed by the Owner of the company John Higgins on December 2nd, 2014 and the account is currently in our collections department. We have sent monthly statements to this business since January 2015, following the original invoice in December of 2014, and left at least four voicemails each month regarding status of payment. Collection notices were sent starting March 16th, 2015. Over the course of the last five (5) months there has been no dispute regarding the order itself. In fact, there has been no contact with the client whatsoever. The notes and call logs show repeated attempts to contact the business with no return of calls until March 20th, 2015 when the notes indicate a woman contacted our offices claiming that the owner never ordered the service and would not be paying. We offered to provide proof services were authorized and rendered but the client refused and hung up. We are now in receipt of this complaint. We do have the Owner’s authorization on file should the client wish to be provided with it, and of course we are more than willing to help the client with closing their account should that be what they desire. Please contact a member of our client care team as soon as possible and we’ll help find a solution that works for both parties. We go to great lengths for our clients and try to differentiate ourselves from our competitors. If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience. Warm regards, Jonathan Higgston VP CORPORATE AFFAIRS