Integrity Restoration

we came out to his residence to inspect a possible loss and wanted us to complete the job, then he gave us the check for his deductibleHe asked us to hold it for him for a couple daysBecause we do not hold a customers check for a extended time we told him we needed to cash it and he agreedWhen we deposited the check he called upset and saying he didn't want us to do perform work at his residence, and would like his money reimbursedWe sent the first check and he stated he never received it and stated his mail isn't working and to send anotherSo I sent another, after weeks of no sight of the check I had to cancel both checks and was not going to send anymore checks that he would have to come into the office to pick it up, which is what he did

I have reviewed the complaint filed by [redacted] and find that his complaint is without merit We did attempt to pay Mr [redacted] with a check on 04/29/and we had the wrong address on the check I received the paperwork on 04/07/from Mr [redacted] and per the terms of the contract he signed – payment was not due until 05/07/ I did not find out we had the wrong address until 05/09/– I explained to Mr [redacted] that as soon as I verified that the check had not yet cleared the bank, I would re-issue the check On 05/11/I issued a new check The check number is 36518, it is dated 05/11/16, in the amount of $ I mailed the check to Mr [redacted] via USPS, Priority Mail and it was received by him on 05/13/I don’t feel that I need to call Mr [redacted] with an apology we didn’t do anything wrong or lie to him Janet CavanaughOffice ManagerStoughton Trucking Inc.Stoughton Logistics LLCPhone – (608) 877-3270Fax – (608) 873-

We have been working with Tim and his team at Integrity Restoration since Being an insurance agency, our clients rely on us and our insurance carriers when tragedy strikes Integrity Restoration is a valuable part of our team and is consistently there for our clients when they need help Going above and beyond is a daily practice for Integrity Tim [redacted] and his team have the unique ability to work with people who suffered a property loss by providing them with assurance that the job will be done correctly, and by working closely with their insurance adjuster to ease the claim process Their workmanship and communication throughout the process is excellent, making them our exclusive restoration provider of choice Integrity Restoration has gained the respect of the many insurance adjusters that they have worked with for the past yearsLawrence J [redacted] CIC, CRIS Vice President [redacted] ***

My husband and I engaged Integrity Restoration when we had a very large flood in our home from a problem with hardware on a toilet upstairs Despite the fact that we realized we had a problem within about minutes of the occurrence, the result was major damage to the tune of almost $30, I can't express adequately how happy we were that we used Integrity Restoration Tim and George and their teams were responsive and professional throughout the entire process One of the most helpful areas for us was the coordination they did with the insurance company In our case it was [redacted] *** The insurance carrier, without Integrity's help, would not have covered as much as they ended up covering It wasn't that they were trying to cheat us It was really more that Tim and George in particular have years of experience in knowing what is fair and reasonable and are able to communicate in ways that we could not have done The entire project ended up costing us about $1,after insurance coverage and that was primarily because of a few upgrades we made And their workers were superb! All work was completed with excellence and not a scrap of material was left for us to clean up We highly recommend Integrity Restoration

We have a Notice of Completion dated 11/10/15, signed by Mr [redacted] , stating “I hereby acknowledge that the work done to my property, or property under my direction, has been completed to my full satisfaction by Integrity Restoration, Inc.” The bathroom had to be completely replaced in full, including all finishes after the fire Everything was brand newMr [redacted] called and requested our Project Manager [redacted] to go out and inspect the bathroom on 03/19/ He said the vinyl flooring in the bathroom is lifting Observation When [redacted] arrived, the tenants were showering at the time, and [redacted] had to wait to access the room When he entered, he observed standing water on the floor vinyl next to the tub/shower and wall- The water tight Shower Doors we originally installed, at some point have been removed and replaced with an inferior shower curtain The shower doors are now leaning against a wall next to the toilet - Deteriorating & Damaged Baseboards, Walls, Shower Grout- Cracked Toilet Tank Lid - Vanity cabinet showing signs of water damage - Floor in font of Tub/shower area deflecting when stood on (feels spongy) Conclusion There are many maintenance issues along with obvious tenant abuseAs previously explained to Mr [redacted] , Integrity Restoration, Incwitnessed no damage to the existing floor vinyl tile which could be attributed to improper installation.Respectfully, [redacted] ***President

We had to file a claim to our insurance due to a fire and we entrusted Integrity Restoration to the repairs All repairs were done and completed on November 11/10/ They provided us with years warranty At this time, the VCT flooring is observed to be cracking only three years after the repair This maybe due to improper installation of the flooringIn addition, I called Drew on March 8, the project coordinator to follow up with one of the bathroom floorsHe went and took a look at it and said my tenant "abused" the bathroom due to "faulty workmanship" and a leak under the linoleum based on pictures he took around the bathroomI asked him to check underneath the linoleum and he he said it is not under warranty anymore because my tenant over used the bathroom On March 20, [redacted] ***, the owner reported they will not do anything for repairs because it's no longer a warrantyHe said it's a manufacturer warranty agreeing with Drew that the bathroom is "abused"

we came out to his residence to inspect a possible loss and wanted us to complete the job, then he gave us the check for his deductible. He asked us to hold it for him for a couple daysBecause we do not hold a customers check for a extended time we told him we needed to cash it and
he agreedWhen we deposited the check he called upset and saying he didn't want us to do perform work at his residence, and would like his money reimbursedWe sent the first check and he stated he never received it and stated his mail isn't working and to send anotherSo I sent another, after weeks of no sight of the check I had to cancel both checks and was not going to send anymore checks that he would have to come into the office to pick it up, which is what he did.

I have reviewed the complaint filed by [redacted] and find that his complaint is without merit.  We did attempt to pay Mr. [redacted] with a check on 04/29/16 and we had the wrong address on the check.  I received the paperwork on 04/07/16 from Mr. [redacted] and per the terms of the...

contract he signed – payment was not due until 05/07/16.  I did not find out we had the wrong address until 05/09/16 – I explained to Mr. [redacted] that as soon as I verified that the check had not yet cleared the bank, I would re-issue the check.  On 05/11/16 I issued a new check.  The check number is 36518, it is dated 05/11/16, in the amount of $500.00.  I mailed the check to Mr. [redacted] via USPS, Priority Mail and it was received by him on 05/13/16. I don’t feel that I need to call Mr. [redacted] with an apology we didn’t do anything wrong or lie to him.  Janet CavanaughOffice ManagerStoughton Trucking Inc.Stoughton Logistics LLCPhone – (608) 877-3270Fax – (608) 873-2876

The people are very competent, and the pricing has been very straight forward and will not go over what the estimate says. The staff of Integrity Restoration has been very nice and honest and good to me. They have been great at coordinating everything with the insurance company and myself regarding the prices, and work to be done while keeping to the price range they were allotted. And the people that have come out to do the repairs have been competent and have done a good job.

we came out to his residence to inspect a possible loss and wanted us to complete the job, then he gave us the check for his deductible. He asked us to hold it for him for a couple days. Because we do not hold a customers check for a extended time we told him we needed to cash it and...

he agreed. When we deposited the check he called upset and saying he didn't want us to do perform work at his residence, and would like his money reimbursed. We sent the first check and he stated he never received it and stated his mail isn't working and to send another. So I sent another, after 2 weeks of no sight of the check I had to cancel both checks and was not going to send anymore checks that he would have to come into the office to pick it up, which is what he did.