Integrity Landscape Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please see attached response if this fails to adequately formatThis letter is in response to Integrity’s July 26, response to my complaintMr [redacted] ’s response is riddled with inaccuracies, out of context statements and wholly untruthful assertionsFrom the onset, Mr [redacted] refers to himself in the third person; it appears he did not write this responsePaymentIt is true the contract says on the front “Balance due upon completion of each section.” This statement is vague at best“Due upon completion” does not provide any guidance as to when payment is requiredUpon completion is not definedA due date is not providedMr [redacted] met in person with us for well over an hour and never once stated this is how he expects payment or does businessIf Mr [redacted] expected payment within five minutes of completing a section of work, his contract needed to explicitly state soIt is not typical of businesses to expect payment this wayIndeed, I have worked with many contractors and have never paid a contractor in this mannerFurther, if the contract had stated payment due upon completion of each section within five minutes, I would never have agreed to waive my right to inspect Mr [redacted] ’s work prior to paying him in fullMr [redacted] demands the balance either prior to completion, when he says it is complete, whether it is or not and/or within five minutes of completion with no meaningful inspection of the workEven with immediate inspection, Mr [redacted] demands payment whether you have concerns or notPayment is demanded on the spot with no opportunity to see concerns addressed prior to paymentThe respondent states I “continually refused to make the promised payments without providing and [sic] reasoning behind her refusal.” Firstly, this characterization is an outright lieTo characterize my not writing a check prior to completion of a section or prior to me viewing the completed work or immediately on demand is not “refusal” to payIt is not unreasonable to be allowed to hours after the work is completed to review it, ask for corrections and see those corrections made prior to paymentIn fact, it is not unreasonable for a contractor to wait days to be paid after completion of a projectIt is wholly unreasonable to demand payment and relentlessly harass the customer for payment five minutes after the work may or may not be doneSecondly, when I was unable to write a check prior to the work being done or when they demanded it at the end of the day, they were well aware of the fact that I was out of town for the day and they were well aware funds needed to be transferred to another account but due to traveling, I was unable to do so on demandIntegrity went so far as to ask me to write a check anyway on an account that did not have the funds availableThat I did refuse to doThirdly, Integrity has no basis on which to continually accuse me of “refusing“ to pay for the servicesI gave them checks on May ($20,565.95) and June ($4800), which they immediately cashedWork did not start until June 13th Once work started they were given checks June ($8334.57), June ($5425.00) and June ($10,786.73)All checks were cashed immediatelyTheir last day of work was June 22nd , yet they were paid in full prior to the completion of the jobFinally, Mr [redacted] actually overcharged me I would like this refunded with interest There are two overcharges First, my contracted price was $41,+ $= $50,- $(discount) = $49, I paid Mr [redacted] $49, This is a $overcharge Second, on the original contract, it states under “Tree Removal and Landscape Renovation Around Pool”, the totalcharge is $14, However, this was broken into taxable ($12,190) and tax exempt($2880) That totals $which Mr [redacted] used in his calculation of the entire bill He overcharged me by $as he used those two separate charges whenhe calculated the bill rather than the total price he indicated was the total amount.He owes me a refund of $plus interest It appears his accounting practicesare suspect as well.Maintenance of Grass The respondent states, “she admitted to Mr [redacted] that she forgot to water for at least a weeks [sic] time”This statement is taken out of context and misleadingI was told NOT to water the grass until the entire project was completed by Mr [redacted] ***Mr [redacted] commented that the grass was looking good and I stated, “yes, it is, which surprises me since [redacted] told me not to water it until the project was completed.” Mr [redacted] replied it was looking good due to being in the shadeThe grass that was seeded the first day Mr [redacted] ’s crew was here looks lush and green and has come in very nicelyThis is the grass that the respondent says I “forgot” to waterThe grass that was put in on the last day of work (the day after they had been paid in full and I had to call to see if they were going to finish my project since there was a lot of work remaining and they were not on site by 9:AM when they typically showed up at 7:30AM) is terribleThis is all the grass around the new patio, for which I specifically paid $(Patio Lawn Repair)Under the contract it says it will be covered with premium mulch material but this did not happen and the amount of seed put down is inadequateWhat was scattered came up and is thrivingIt has been watered twice a day since June 22nd It is not deadIt is merely scant and thinThe respondent has no basis upon which to say I did not provide “diligent maintenance” unless he can demonstrate that he was here everyday to inspect my watering practices As far as I know, that did not happen The respondent’s statement is simply untrue, inaccurate and again, stated by the respondent with no basis in factDiligent lawn care for a $50,project is something I take very seriouslyPolymeric Sand The respondent states, “Our office nor [sic] Mr [redacted] has not received any in contact [sic] in any way regarding the customer’s concern about the polymeric sandIf we would have, we would have immediately addressed her concern.” Again, the respondent either was deliberately misled by Mr [redacted] or unaware that Mr [redacted] was asked on June 22nd , via email, approximately four hours after he left my property, how the rain at 5:30PM was going to affect the sand and what would be done about the damageMr [redacted] explicitly told me three hours earlier that under no circumstances should the sand get wet and then it rainedHe did not respond to my inquiryA second email was sent to Mr [redacted] on June 23rd , asking again about the damage the rain did to the polymeric sandAgain, Mr [redacted] neglected the question and did not answerOn June 26th , my attorney sent Mr [redacted] a third email, stating the question about the sand had been ignored from the previous email and reiterated that after rain, the patio is covered in sandAgain,Mr [redacted] did not respondOn July 22nd , Mr [redacted] was sent a second email by my attorney and for the fourth time was told the sand was washing out and was soft in placesAgain, Mr [redacted] did not respondAgain, the respondent has lost all credibilityWarranties The respondent says, “guarantees/warranties are void if invoice is not paid when due or maintenance is not evident.” This contractual term does not exist in the contract I signedMr [redacted] cannot make up contractual terms when it is convenient for himEven so, what does that statement have to do with this complaint since the bill was paid in full prior to the completion of the job and progress payments were made on demand? Also what “evidence” is Mr [redacted] providing to indicate “maintenance care” was not conducted? Unless Mr [redacted] surveys me daily, he is unable to support his assertion that I have not been maintaining the grassThe respondent stated, “Also not guaranteed are our plants ” Mr [redacted] specifically stated when we met with him on May 21st that the trees and any other nursery stock we purchased was guaranteed for two yearsAt this point we do not have any issues with the three tress that were planted by Mr [redacted] but it is unethical to state the plants are guaranteed for two years and have an employee state they are not in a complaint to the Revdex.comContractual Breach Respondent states, “Although her complaint states, “Purchase Date” as 5/31/16, the signed agreement was actually executed on 5/21/16.” This is the only factual statement the respondent has madeIndeed, the face-to- face meeting at my house took place 5/21/at which time Mr [redacted] was given a check for $20,It was a typographical error on my part and has no relevance to the issues at handRespondent states, “All contractual obligations were fulfilled and exceeded on 6/22/which was the last day of Ms [redacted] ’s landscaping project”This statement is falseThe entire east side of the pool was left undone yet it was specifically covered in the contract under the section, “Tree Removal and Landscape Renovation Around Pool”, where it says, “Deliver/Spread up to (26) yards to fill the area around the South and East sides of the pool deck to help taper with the adjacent lawn grade Deliver/Spread up to (20) yards topsoil to the new lawn areas Deliver/Spread premium seed and Ultra shade seed, starter fertilizer and cover with premium mulch material to the new lawn areasDeliver/Install biodegradable erosion control to the majority of the newly grade lawn areas around the pool to help retain moisture for seed development to help reduce erosion.” This was not done on the east side of the poolWhen Mr [redacted] was told this, he denied it was in the contractRespondent states, “Ms [redacted] emailed our firm on 6/22/@6:13pm with two questionsMr [redacted] provide a detailed and thorough response to her questions which was emailed to Mr [redacted] [sic] on 6/22/@ 9:pm”This is correctI emailed Mr [redacted] on 6/and asked two questions: 1) about the damage from the rain on the polymeric sand and 2) about not fulfilling the contract for the east side of the poolMr [redacted] did not respond to the issue of the polymeric sand and denied the east side of the pool was covered in the contract(Please recall under the above section,“Polymeric Sand,” that the respondent denied I contacted them about my concerns with the sand, but admits here I emailed them with two questions.)Respondent states, “We have not received any communication, verbal or written, from Ms [redacted] after Mr [redacted] replied to her email on 6/22/Again, this is falseAn email was sent to Mr [redacted] on 6/23/disputing his claim that the east side of the pool was not part of the contractI also asked about Mr [redacted] ’s failure to address the large gap between the retaining wall and the concrete pool deck, which again he denied he needed to addressMr [redacted] was again asked about the sand washout on the patioMr [redacted] did not replyHe was contacted again by my attorney regarding a resolution on 6/26/and again Mr [redacted] did not replyWe allowed one month for him to replyWhen he ignored our contact for the second time Mr [redacted] was contacted again on 7/22/We asked again for resolution by the end of that weekendMr [redacted] did not replyWe have now been forced to take further actionRespondent states, “We are unfamiliar with any claim that the work was not completed.” Perhaps the respondent is unfamiliar with any claim, but Mr [redacted] has been contacted about these concerns repeatedly (6/22, 6/23, 6/26, 7/22) and has chosen to ignore themRespondent states, “We not only completed all work as outline [sic] within Mr[sic] [redacted] ’s signed agreement, we also included additional work at no additional charge to the customer as a courtesy”This is another statementNo additional work was provided outside the scope of the contractIndeed, the contract was not fulfilledUnresolved Issues The five issues that remain unresolved are as follows: 1) The polymeric sand continues to wash out and is soft in places2) The grass planted around the patio is substandard and is inadequate3) There is a large gap between the retaining wall and steps where it meets the concrete pool deck4) The east side of the pool was not completed as per the contract5) I want my refund of the overcharge of $plus interest.Finally, Mr [redacted] ’s business practices are unethical, unreasonable and outright bizarreThere is no other contractor that demands and indeed relentlessly harasses the customer for payments prior to the completion of the work and/or prior to meaningful inspection of the work and/or within five minutes of what he says is completion of the workThere is no other contractor that threatens, bullies and manipulates their customer into paymentMr [redacted] ’s business practices in no way live up to the name he has chosen for his company, “Integrity.” He sorely lacks integrityMr [redacted] has a history and reputation for bad business practices which I regret not researching more thoroughly before hiring himHe treats his customers quite poorly, bizarrely escalating a situation that didn’t need to be escalated, then exacerbates the situation further by not upholding the contract and not addressing the customer’s concerns and finally, by directly insulting the customer and outright lying about his actionsAs you can see from his respondent’s statement, he continues to deny, lie, ignore the facts and has no interest in making his customer happy or satisfiedMr [redacted] ’s arrogance, irrationality and inability to distinguish fact from fiction are likely to preclude any kind of satisfactory outcome He is unable to see his behavior as irrational and as such unless Mr [redacted] intends to address thefive issues above, this conversation is over as I will be commencing litigation Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** has not addressed any of the complaints against him with the exception of the $"accounting error." There remains a $5.00+ discrepancy. In addition, he continues to deny he did not renege on the contract, has again ignored the on-going problem with the poly sand and denies any culpability for the condition of the lawn he installed after his threats to me. Finally, upon filing a complaint with the Revdex.com, Mr*** emailed me privately and threatened me once again. Mr*** has made it very clear he does not stand by either his legal contract or his work and we will need to take further action outside of the Revdex.com complaint process. *** ***
Regards,
*** ***

Pursuant to your request, please accept this as our final response in efforts to close the *** complaint. Please note that after being notified that the customer felt there was an $discrepancy, we performed a full audit on her project. We did find an inadvertent $clerical discrepancy in the customer’s favor. We immediately refunded the $to her on 7/29/16, check #1966. In regards to any/all of her other statements; we have reevaluated every part of her project, what was done and all of our communication with her. We have determined that her entire project was performed as promised, to industry standards and this customer has been treated with respect and professionalism before, during and after the project. Her claims are entirely and wholly untrue. *** ***President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached response if this fails to adequately format. This letter is in response to Integrity’s July 26, 2016 response to my complaint. Mr. [redacted]’s response is riddled with inaccuracies, out of context statements and wholly untruthful assertions. From the onset, Mr. [redacted] refers to himself in the third person; it appears he did not write this response. PaymentIt is true the contract says on the front “Balance due upon completion of each section.” This statement is vague at best. “Due upon completion” does not provide any guidance as to when payment is required. Upon completion is not defined. A due date is not provided. Mr. [redacted] met in person with us for well over an hour and never once stated this is how he expects payment or does business. If Mr. [redacted] expected payment within five minutes of completing a section of work, his contract needed to explicitly state so. It is not typical of businesses to expect payment this way. Indeed, I have worked with many contractors and have never paid a contractor in this manner. Further, if the contract had stated payment due upon completion of each section within five minutes, I would never have agreed to waive my right to inspect Mr. [redacted]’s work prior to paying him in full. Mr. [redacted] demands the balance either prior to completion, when he says it is complete, whether it is or not and/or within five minutes of completion with no meaningful inspection of the work. Even with immediate inspection, Mr. [redacted] demands payment whether you have concerns or not. Payment is demanded on the spot with no opportunity to see concerns addressed prior to payment. The respondent states I “continually refused to make the promised payments without providing and [sic] reasoning behind her refusal.” Firstly, this characterization is an outright lie. To characterize my not writing a check prior to completion of a section or prior to me viewing the completed work or immediately on demand is not “refusal” to pay. It is not unreasonable to be allowed 24 to 48 hours after the work is completed to review it, ask for corrections and see those corrections made  prior to payment. In fact, it is not unreasonable for a contractor to wait 30 days to be paid after completion of a project. It is wholly unreasonable to demand payment and relentlessly harass the customer for payment five minutes after the work may or may not be done. Secondly, when I was unable to write a check prior to the work being done or when they demanded it at the end of the day, they were well aware of the fact that I was out of town for the day and they were well aware funds needed to be transferred to another account but due to traveling, I was unable to do so on demand. Integrity went so far as to ask me to write a check anyway on an account that did not have the funds available. That I did refuse to do. Thirdly, Integrity has no basis on which to continually accuse me of “refusing“ to pay for the services. I gave them checks on May 21 ($20,565.95) and June 2 ($4800), which they immediately cashed. Work did not start until June 13th . Once work started they were given checks June 16 ($8334.57), June 21 ($5425.00) and June 21 ($10,786.73). All checks were cashed immediately. Their last day of work was June 22nd , yet they were paid in full prior to the completion of the job. Finally, Mr. [redacted] actually overcharged me.  I would like this refunded with interest.  There are two overcharges.  First, my contracted price was $41,131.90 + $9600 = $50,731.90 - $825 (discount) = $49,906.90.  I paid Mr. [redacted] $49,912.25.  This is a $5.35 overcharge.  Second, on the original contract, it states under “Tree Removal and Landscape Renovation Around Pool”, the totalcharge is $14,990.  However, this was broken into taxable ($12,190) and tax exempt($2880).  That totals $15070 which Mr. [redacted] used in his calculation of the entire bill.  He overcharged me by $80 as he used those two separate charges whenhe calculated the bill rather than the total price he indicated was the total amount.He owes me a refund of $85.35 plus interest.  It appears his accounting practicesare suspect as well.Maintenance of Grass The respondent states, “she admitted to Mr. [redacted] that she forgot to water for at least a weeks [sic] time”. This statement is taken out of context and misleading. I was told NOT to water the grass until the entire project was completed by Mr. [redacted]. Mr. [redacted] commented that the grass was looking good and I stated, “yes, it is, which surprises me since [redacted] told me not to water it until the project was completed.” Mr. [redacted] replied it was looking good due to being in the shade. The grass that was seeded the first day Mr. [redacted]’s crew was here looks lush and green and has come in very nicely. This is the grass that the respondent says I “forgot” to water. The grass that was put in on the last day of work (the day after they had been paid in full and I had to call to see if they were going to finish my project since there was a lot of work remaining and they were not on site by 9:00 AM when they typically showed up at 7:30AM) is terrible. This is all the grass around the new patio, for which I specifically paid $200 (Patio Lawn Repair). Under the contract it says it will be covered with premium mulch material but this did not happen and the amount of seed put down is inadequate. What was scattered came up and is thriving. It has been watered twice a day since June 22nd . It is not dead. It is merely scant and thin. The respondent has no basis upon which to say I did not provide “diligent maintenance” unless he can demonstrate that he was here everyday to inspect my watering practices.  As far as I know, that did not happen.  The respondent’s statement is simply untrue, inaccurate and again, stated by the respondent with no basis in fact. Diligent lawn care for a $50,000 project is something I take very seriously. Polymeric Sand The respondent states, “Our office nor [sic] Mr. [redacted] has not received any in contact [sic] in any way regarding the customer’s concern about the polymeric sand. If we would have, we would have immediately addressed her concern.” Again, the respondent either was deliberately misled by Mr. [redacted] or unaware that Mr. [redacted] was asked on June 22nd , via email, approximately four hours after he left my property, how the rain at 5:30PM was going to affect the sand and what would be done about the damage. Mr. [redacted] explicitly told me three hours earlier that under no circumstances should the sand get wet and then it rained. He did not respond to my inquiry. A second email was sent to Mr. [redacted] on June 23rd , asking again about the damage the rain did to the polymeric sand. Again, Mr. [redacted] neglected the question and did not answer. On June 26th , my attorney sent Mr. [redacted] a third email, stating the question about the sand had been ignored from the previous email and reiterated that after rain, the patio is covered in sand. Again,Mr. [redacted] did not respond. On July 22nd , Mr [redacted] was sent a second email by my attorney and for the fourth time was told the sand was washing out and was soft in places. Again, Mr. [redacted] did not respond. Again, the respondent has lost all credibility. Warranties The respondent says, “guarantees/warranties are void if invoice is not paid when due or normal maintenance is not evident.” This contractual term does not exist in the contract I signed. Mr. [redacted] cannot make up contractual terms when it is convenient for him. Even so, what does that statement have to do with this complaint since the bill was paid in full prior to the completion of the job and progress payments were made on demand? Also what “evidence” is Mr. [redacted] providing to indicate “normal maintenance care” was not conducted? Unless Mr. [redacted] surveys me daily, he is unable to support his assertion that I have not been maintaining the grass. The respondent stated, “Also not guaranteed are our plants…” Mr. [redacted] specifically stated when we met with him on May 21st that the trees and any other nursery stock we purchased was guaranteed for two years. At this point we do not have any issues with the three tress that were planted by Mr. [redacted] but it is unethical to state the plants are guaranteed for two years and have an employee state they are not in a complaint to the Revdex.com. Contractual Breach Respondent states, “Although her complaint states, “Purchase Date” as 5/31/16, the signed agreement was actually executed on 5/21/16.” This is the only factual statement the respondent has made. Indeed, the face-to- face meeting at my house took place 5/21/16 at which time Mr. [redacted] was given a check for $20,565.95. It was a typographical error on my part and has no relevance to the issues at hand. Respondent states, “All contractual obligations were fulfilled and exceeded on 6/22/16 which was the last day of Ms. [redacted]’s landscaping project”. This statement is false. The entire east side of the pool was left undone yet it was specifically covered in the contract under the section, “Tree Removal and Landscape Renovation Around Pool”, where it says, “Deliver/Spread up to (26) yards to fill the area around the South and East sides of the pool deck to help taper with the adjacent lawn grade…Deliver/Spread up to (20) yards topsoil to the new lawn areas…Deliver/Spread premium seed and Ultra shade seed, starter fertilizer and cover with premium mulch material to the new lawn areas. Deliver/Install biodegradable erosion control to the majority of the newly grade lawn areas around the pool to help retain moisture for seed development to help reduce erosion.” This was not done on the east side of the pool. When Mr. [redacted] was told this, he denied it was in the contract. Respondent states, “Ms. [redacted] emailed our firm on 6/22/16 @6:13pm with two questions. Mr. [redacted] provide a detailed and thorough response to her questions which was emailed to Mr. [redacted] [sic] on 6/22/16 @ 9:35 pm”. This is correct. I emailed Mr. [redacted] on 6/22 and asked two questions: 1) about the damage from the rain on the polymeric sand and 2) about not fulfilling the contract for the east side of the pool. Mr. [redacted] did not respond to the issue of the polymeric sand and denied the east side of the pool was covered in the contract. (Please recall under the above section,“Polymeric Sand,” that the respondent denied I contacted them about my concerns with the sand, but admits here I emailed them with two questions.)Respondent states, “We have not received any communication, verbal or written, from Ms. [redacted] after Mr. [redacted] replied to her email on 6/22/16. Again, this is false. An email was sent to Mr. [redacted] on 6/23/16 disputing his claim that the east side of the pool was not part of the contract. I also asked about Mr. [redacted]’s failure to address the large gap between the retaining wall and the concrete pool deck, which again he denied he needed to address. Mr. [redacted] was again asked about the sand washout on the patio. Mr. [redacted] did not reply. He was contacted again by my attorney regarding a resolution on 6/26/16 and again Mr. [redacted] did not reply. We allowed one month for him to reply. When he ignored our contact for the second time Mr. [redacted] was contacted again on 7/22/16. We asked again for resolution by the end of that weekend. Mr. [redacted] did not reply. We have now been forced to take further action. Respondent states, “We are unfamiliar with any claim that the work was not completed.” Perhaps the respondent is unfamiliar with any claim, but Mr. [redacted] has been contacted about these concerns repeatedly (6/22, 6/23, 6/26, 7/22) and has chosen to ignore them. Respondent states, “We not only completed all work as outline [sic] within Mr. [sic] [redacted]’s signed agreement, we also included additional work at no additional charge to the customer as a courtesy”. This is another false statement. No additional work was provided outside the scope of the contract. Indeed, the contract was not fulfilled. Unresolved Issues The five issues that remain unresolved are as follows: 1) The polymeric sand continues to wash out and is soft in places. 2) The grass planted around the patio is substandard and is inadequate. 3) There is a large gap between the retaining wall and steps where it meets the concrete pool deck. 4) The east side of the pool was not completed as per the contract. 5) I want my refund of the overcharge of $85.35 plus interest.Finally, Mr. [redacted]’s business practices are unethical, unreasonable and outright bizarre. There is no other contractor that demands and indeed relentlessly harasses the customer for payments prior to the completion of the work and/or prior to meaningful inspection of the work and/or within five minutes of what he says is completion of the work. There is no other contractor that threatens, bullies and manipulates their customer into payment. Mr. [redacted]’s business practices in no way live up to the name he has chosen for his company, “Integrity.” He sorely lacks integrity. Mr. [redacted] has a history and reputation for bad business practices which I regret not researching more thoroughly before hiring him. He treats his customers quite poorly, bizarrely escalating a situation that didn’t need to be escalated, then exacerbates the situation further by not upholding the contract and not addressing the customer’s concerns and finally, by directly insulting the customer and outright lying about his actions. As you can see from his respondent’s statement, he continues to deny, lie, ignore the facts and has no interest in making his customer happy or satisfied. Mr. [redacted]’s arrogance, irrationality and inability to distinguish fact from fiction are likely to preclude any kind of satisfactory outcome.  He is unable to see his behavior as irrational and as such unless Mr. [redacted] intends to address thefive issues above, this conversation is over as I will be commencing litigation.
Regards,
[redacted]

The customer's allegation is wholly untrue.  This customer promised via a written agreement (see attached..."Balance due upon completion of each section.") to make progress payments, however when the progress payments were requested she continually refused to make the promised payments without...

providing and reasoning behind her refusal.  Our office nor Mr. [redacted] has not received any in contact in any way regarding this customer's concern about the polymeric sand.  If we would have, we would have immediately addressed her concern.  In regards to grass/grass seed: 1. It is very difficult to develop new grass in extreme heat and draught like conditions.  2. Although we reminded this customer many times to water, she admitted to Mr. [redacted] that she forgot to water for at least a weeks time.  In addition, she was provided with after care & water tips on 6/21/16 & 6/22/16 (see attached).  3. The customer was aware of and agreed to our policy of; "Seeding and sodding are totally dependent on prompt, diligent maintenance by the customer, weather and other variables.  Integrity, Landscape Services, LLC is not responsible for damage or erosion caused by rain, excessive water, weather and any other variables beyond our control."  "Guarantees/Warranties are void if invoice is not paid when due or normal maintenance care is not evident.  Also not guaranteed are our plants and products including, but not limited to soil, sod and seed affected by insects, rodents, mechanical damage, vandalism, chemicals, fire, neglect, natural disaster, excessive water, weather and any other variables beyond our control."  "We strive for optimum results when seeding or installing sod.  Seeding and sodding will be performed one time only as results are totally dependent on prompt, diligent maintenance by the customer, weather and other variables.  We are not responsible for damage or erosion caused by rain, excessive water, weather or any other variables beyond our control  Watering is the customer's responsibility."  These statements are found within the agreement signed by Ms. [redacted].   Although her complaint states "Purchase Date" as 5/31/16, the signed agreement was actually executed on 5/21/16.  All contractual obligations were fulfilled and exceeded on 6/22/16, which was the last day of Ms. [redacted]'s landscaping project.  Ms. [redacted] emailed our firm on 6/22/16 @ 6:13 pm with two questions.  Mr. [redacted] provided a detailed and thorough response to her questions which was emailed to Mr. [redacted] on 6/22/16 @ 9:35 pm.  We have not received any communication, verbal or written, from Ms. [redacted] after Mr. [redacted] replied to her email on 6/22/16.   We are unfamiliar with any claim that the work was not completed.  We not only completed all work as outline within Ms. [redacted]'s signed agreement, we also included additional work at no additional charge to the customer as a courtesy.  The information regarding additional work that was performed at no charge to the customer was detail in the email sent to Ms. [redacted] on 6/22/16 @ 9:35 pm.