Integrated Moving Solutions, Inc.

Integrated Moving Solutions Inc. is an example of the worst and most horrible company in the world. They are unprofessional, thieves and liars. This company does not just lose your belongings, they steal them. They state is the contract they provide you a compensation of 0.60 per pound, so they damage, break and steal your belongings and at the end they offer you nothing. I have written several reviews before but I will keep posting them until they lose their new customers. They contract with you for one price and you end up paying much much more. They promise one delivery date like a week or so and you end up receiving your items a month later and maybe more, and they do not even have the decency to answer your calls and messages. On top of all of these bad services they deliver your items mostly damaged, broken and missing (stolen). They DEFINITELY STEAL YOUR ITEMS. They are mostly depending on new customers so my responsibility and role lies that I should warn you all not to ever use this company. This type of corrupted companies should be seriously investigated and should be out of business. The US law should prohibit such companies from providing services and should protect customers from these thieves.

DO NOT USE THIS HORRIBLE COMPANY INTEGRATED MOVING SOLUTIONS INC. AS THEY ARE THIEVES AND THEY SHOULD BE OUT OF BUSINESS

I called Trinity Relocation Group thinking it was a moving company with a very good rating. No, they're a broker for moving companies ,which was never disclosed over the phone, but is in their contract. My mistake not reading it, but dishonest in my opinion since not one person there revealed that fact to me. Price I got from Trinity was in line with other companies, so I picked them due to rating.
Unfortunately, Integrated Moving Solutions Inc, located in Kenilworth, NJ, picked up my job.
They were five hours late on the day they were supposed to pick up my belongings.
Problems didn't start until I gave them the date to deliver. Had a date, but the house closing was put off for two days. I called a few days ahead and told them and set up a new date. It took them 14 days past my new scheduled date to deliver my stuff, and they literally gave less than one day notice. Fortunately that wasn't a problem for me. They were supposed to come in the morning, but showed up after 6pm. So, about 10 hours late. I didn't know that they were storing my things in NJ. I lived in Va, and was moving to NC. I'm guessing that's why the extreme delay. They failed to deliver some items. I called the girl at their office, and she was less than useless. No phone calls, no contact at all. I waited a week and called again. Luckily, I got a guy who managed to find one of my items, a ladder, in less than five minutes, and said he'll look for a box that didn't make it. The item had my identification on it, so no idea why the girl couldn't find it, or why no one called me to say they had it. As of this review, still haven't found my missing box. Guess it was delivered to someone else. Just so you know, the contract does say they have 21 days to deliver, so that's on me, but that's why I'm writing this review. It's about what to do to avoid these problems. This was my first time using a moving company. The men who picked up and delivered my furniture were great. No issues with them, at all. It's the people who set up the schedule, the extreme distance that they stored my items, and the girl who answers the phone that are the problem.
Here's how to avoid these problems:
1: Make sure the company you're talking to isn't a broker. Ask them upfront. If they are, go
elsewhere. You might as well deal directly.
2: Don't have the moving company store your stuff. You don't know how far away they'll store
it. Once they have your stuff, you're a captive of the company, and the girl answering the
phone didn't seem to care.
3: Find a local storage facility, and have the moving company deliver to them.
Then when you're ready, hire a local company to move your stuff to your new home.
4: Don't use Integrated Moving Solutions Inc.

I handled the coordination of the moving of my daughters things. This company was used to move her stuff brokered by National Express Moving. The company lost and broke stuff. My daughter put in a claim and they approved it but never sent her the check. After over 6 months, I called them several times and only went into voice mail. I contacted National Express Moving and they said it wasn't their problem but she would call Integrated Moving Solutions about it. After several weeks and several responses from National Express that she will ask again about the check, I never heard from them. I finally threatened the person at National Express Moving and I immediately got on a conference call with Integrated Moving and they finally sent the check to my daughter. Don't do business with either of these company's. They had no plan on paying the claim.

Review: In September of 2013 my family and I moved from [redacted], PA to [redacted], FL. We utilized Integrated Moving Solutions (IMS) to pick-up, transport, and deliver our belongings. During the initial pick-up portion of the move, IMS's mover damaged a number of our items. One item, our television stand, was so severely damaged that we had to place it in the trash rather than move with it. During the delivery portion of the move, IMS movers scratched the floors in our new home and some of the walls while moving items around the house. In addition to damaging our house there were a number of items that were damaged and/or missing. These items included a bookself (damaged), a keyboard (damaged), dishes (damaged), books (damaged), toddler bed (damaged), moving dolly (missing), and a car top carrier (missing). When we contacted IMS in order to report our missing and damaged items we were informed that we could obtain a claim form from the IMS website. Upon not finding the document on their website I contacted IMS again and we this time informed that we had to request the form from them over the phone and they would mail us the form. At that point I requested the form. I waited a week and requested the form be sent again. Since my initial request I have requested the form on six separate occasions and have never received it. The owner and operator of IMS also informed me that they found our car top carrier and mailed it to our new address. This item has never arrived. She also informed me that our dolly was mistakenly taken by one of her workers and was being used on one of her trucks, but that I could claim this item on the form and they would reimburse me $0.10 per pound that the dolly weighed.Desired Settlement: DesiredSettlementID: Refund

Given the fact that this company has delayed providing my family with the forms that they are required to by law and the fact that they admit to stealing a dolly from me (with no intention of returning the item) I would like them to fully reimburse me for the full cost of the damaged and missing items.