My account was overdrafted multiple times due to this company taking my automated payments out on the wrong date
I was advised by Insurance Direct that my payment due date was for April 5th They drafted the payment from my account on April 22nd, and stated it was a system issue and that they would push my next months due date back so that
I would not be paying monthly premiums within weeksThey then drafted a second payment on May 9th - both times causing my account to overdraftI was required by my bank Suncoast Federal Credit Union to pay a $fee for each overdraftI contacted Insurance direct several times to try to have them resolve the issue and spent hours on the phone explaining my situation to a new person each time even when they were already aware of the situationI have even had to extend my breaks at work to be able to contact them and have the problem resolved during their business hoursMany times I was told that they would have someone call m
My account was overdrafted multiple times due to this company taking my automated payments out on the wrong date
I was advised by Insurance Direct that my payment due date was for April 5th They drafted the payment from my account on April 22nd, and stated it was a system issue and that they would push my next months due date back so that
I would not be paying monthly premiums within weeksThey then drafted a second payment on May 9th - both times causing my account to overdraftI was required by my bank Suncoast Federal Credit Union to pay a $fee for each overdraftI contacted Insurance direct several times to try to have them resolve the issue and spent hours on the phone explaining my situation to a new person each time even when they were already aware of the situationI have even had to extend my breaks at work to be able to contact them and have the problem resolved during their business hoursMany times I was told that they would have someone call m