InStyle Bridal Productions

Revdex.com spoke with [redacted] from the company and she stated that the consumer filed a charge back on her credit card and the money was taken out of the company's [redacted] account [redacted] said she will be emailing the consumer to make sure

[redacted] We have received your complaint(# [redacted] ) filed with the Revdex.com on January 28, 2015.We apologize that you have to file a complaint,but we are looking to resolve this issue as soon as possibleIn reviewing yourcomplaint you stated that you contacted us on several occasions regarding the status.Some of your attempts received responses others haven’tI apologize for thatas that was an issue within my company.We have issued you two checksThe firstcheck was issues September 9, 2014, which is the check we placed a stop paymenton when you received a replay October 3, Once the investigation andcredits were received from our bank on November 17,another check wasissued to youBoth checks were sent to the address we have on file which is [redacted] ,We will be more than happy to place astop payment on the second check and issue you a thirdWe would like to sendit via certified mail with delivery confirmationWe ask that you reply to thisletter or contacting us via phone [redacted] and ask to speak with eithermyself or [redacted] our [redacted] so that we can get this taken care of andresolved.Again my deepest apologies for all ofthisWe hope to be able to work with you in the future and wish you all thebest in your future business venture.Sincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by InStyle Bridal Productions regarding complaint ID [redacted] Regards, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, after speaking with actual attorneys, it does not take any bank a 30-days to review and investigate fraud, nor does it take this long to get a copy of a cashed checkI will be calling *** ** *** today to find out their exact policies and will reply with the actual times for these services.
Regards,
*** ***

This letter is to inform you that we are in receipt ofthe complaint filed by *** *** on October 3,
We have reviewed the complaint and have prepared the following response: *** registered for a bridal show (InStyle Bridal *** - ***) which was
scheduled to take place on Sunday July 20, Unfortunately, we had to cancel the show due to low vendor participationAll vendors were notified that they would receive a full refund within days of the cancellation date if they had paid in full, per our policyRefund checks were submitted to all vendors around the middle of AugustIn talking with *** she expressed that she had not received her paymentI advised her that I would speak with our accountant, *** *** and try to submit her refund via ***
In speaking with ***, I have been informed that *** was told that according to our bank records the check was cashed and that an investigation will be opened with our bankI was also informed that *** was made aware of my father's passing and funds having to be used to cover his final expenses*** also informed *** that as soon as we received additional registrations for upcoming shows her refund would be submitted to her immediatelyTo date, we are still waiting those
registrations I have enclosed a statement from *** with this response as to the conversation that occurredWe are sorry if *** feels that we are trying to deceive her, which is not our intention in any way, shape, or formWe understand her concern and complaint 100% and are working to get this issue resolved as soon as possible
*** *** *** *** ** *** * *** *** *
***

*** from the company called and stated that through their bank 30-days is how long an investigation can go on for*** has also requested that the bank send her a copy of the check and if waiting for itOnce they have information, they will let the consumer know

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by InStyle Bridal Productions regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I know for a fact it does not take 30 - 90 days to investigate check fraud (per my attorney [redacted] at [redacted], who's works with banks on a daily basis), and I still have not received a copy of the cashed check or the information for the specific [redacted] that this investigation is filed with. I want a copy of the cashed check sent to the Revdex.com along with the contact information of the bank representative (name, number, position) and the specific location (address, phone number) dealing with the investigation. I will be filing a claim in small claims court and sending a subpoena for documents to the specific [redacted] representative and location for account discrepancy in question.
Regards,
[redacted]

Revdex.com spoke with [redacted] from the company and she stated that the consumer filed a charge back on her credit card and the money was taken out of the company's [redacted] account. [redacted] said she will be emailing the consumer to make sure.

[A default letter is provided here which indicates your...

acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com spoke with the business. The customer was sent a check and it has cleared the business account.

[redacted]We have received your complaint(#[redacted]) filed with the Revdex.com on January 28, 2015.We apologize that you have to file a complaint,but we are looking to resolve this issue as soon as possible. In reviewing yourcomplaint you stated that you...

contacted us on several occasions regarding the status.Some of your attempts received responses others haven’t. I apologize for thatas that was an issue within my company.We have issued you two checks. The firstcheck was issues September 9, 2014, which is the check we placed a stop paymenton when you received a replay October 3, 2014. Once the investigation andcredits were received from our bank on November 17,2014 another check wasissued to you. Both checks were sent to the address we have on file which is[redacted],We will be more than happy to place astop payment on the second check and issue you a third. We would like to sendit via certified mail with delivery confirmation. We ask that you reply to thisletter or contacting us via phone [redacted] and ask to speak with eithermyself or [redacted] our [redacted] so that we can get this taken care of andresolved.Again my deepest apologies for all ofthis. We hope to be able to work with you in the future and wish you all thebest in your future business venture.Sincerely,[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by InStyle Bridal Productions regarding...

complaint ID [redacted].
Regards,
[redacted]

Review: I was notified via email on Sunday, July 13th, 2014 that the InStyle Bridal Showcase - [redacted] event scheduled to take place on Sunday July 20, 2014 had been canceled. Per their email, "For those vendors that have paid in full, refunds will be issued as soon as possible (our refund policy for cancelled shows is within 45 days). I would like to extend, as a courtesy, a voucher for you to participate in any of our upcoming shows, pending space availability." I had reserved a booth for $250.

On 7/31/14 I replied to the email notifying me of cancellation of the event asking the status of the refunds.

On 8/6/14, I received a reply stating the refunds should be processed and issued by the following Wednesday.

On 8/25/14, I sent another email stating that I had not yet received my refund and asked for a status update. I did not receive a reply.

Between 8/25 and 10/1/14, I made multiple attempts to reach someone by phone regarding my refund. On 10/1, I sent another email informing Instyle Bridal Productions that I had not yet received my refund and asked for someone to email or return my phone calls.

On 10/3, I received a reply stating that a stop payment/investigation was placed on the check that had been issued to me and "Once we receive a credit we will reissue that refund."

On 11/14/14, I sent another email asking for the status of the investigation. I received no response.

On 12/5/14, I sent another email asking for the status of the investigation, no response.

On 1/6/15, I sent another email asking for the status of the investigation, no response. It has now been 6 months since I was informed that the event I reserved a space for had been canceled and I have not yet received my refund in the amount of $250, nor have I received any further communications from this company since 10/3/14.Desired Settlement: $250 refund check reissued as soon as possible.

Business

Response:

[redacted]We have received your complaint(#[redacted]) filed with the Revdex.com on January 28, 2015.We apologize that you have to file a complaint,but we are looking to resolve this issue as soon as possible. In reviewing yourcomplaint you stated that you contacted us on several occasions regarding the status.Some of your attempts received responses others haven’t. I apologize for thatas that was an issue within my company.We have issued you two checks. The firstcheck was issues September 9, 2014, which is the check we placed a stop paymenton when you received a replay October 3, 2014. Once the investigation andcredits were received from our bank on November 17,2014 another check wasissued to you. Both checks were sent to the address we have on file which is[redacted],We will be more than happy to place astop payment on the second check and issue you a third. We would like to sendit via certified mail with delivery confirmation. We ask that you reply to thisletter or contacting us via phone [redacted] and ask to speak with eithermyself or [redacted] our [redacted] so that we can get this taken care of andresolved.Again my deepest apologies for all ofthis. We hope to be able to work with you in the future and wish you all thebest in your future business venture.Sincerely,[redacted]

Review: I purchased a vendor spot at a [redacted] show that Instyle Bridal Productions was conducting. Abruptly, a week before the show (July 20th), Instyle cancelled the bridal show and implemented a 45 day refund policy (which is no where in their original contract and it would ensure than anyone who paid with paypal would not be able to get a refund, as you would be going past the 45 day refund policy). I sent emails and facebook messages detailing my concern, and stating that I wanted my refund immediately. I have been assured numerous times through facebook messages, emails, and phone calls that I would be refunded my $200 paid for the show. I was also told on the phone that my check was sent to me (even though it was never sent to my address and I sent my address three times to this company), at a bank that I do not have an account with. I told Instyle that I wanted a copy of the cashed check, because I needed to call the police since the individual would never be able to cash a check for me without an id with my name on it. They assured me they would be looking into it and sending me my money by last Friday, Sept. 27. Since then, they have not called me, sent me any money or even tried to contact me to resolve the issue. They have committed numerous acts of fraud and I still want the printout of the cashed check, as I need to take it to the police in case someone has stolen my identity. This company is very deceitful and pretends to act like they will resolve this issue, when in fact they want you to go away and think if they just ignore you the issue will disappear.Desired Settlement: I want a refund to my paypal account to assure that I get the money. They supposedly "sent a check" before, and can't seem to get it to me and won't show me the "cashed" check. Which means they probably never sent it in the first place and it was never cashed at all.

Business

Response:

This letter is to inform you that we are in receipt ofthe complaint filed by [redacted] on October 3, 2014.

We have reviewed the complaint and have prepared the following response: [redacted] registered for a bridal show (InStyle Bridal [redacted] - [redacted]) which was scheduled to take place on Sunday July 20, 2014. Unfortunately, we had to cancel the show due to low vendor participation. All vendors were notified that they would receive a full refund within 45 days of the cancellation date if they had paid in full, per our policy. Refund checks were submitted to all vendors around the middle of August. In talking with [redacted] she expressed that she had not received her payment. I advised her that I would speak with our accountant, [redacted] and try to submit her refund via [redacted].

In speaking with [redacted], I have been informed that [redacted] was told that according to our bank records the check was cashed and that an investigation will be opened with our bank. I was also informed that [redacted] was made aware of my father's passing and funds having to be used to cover his final expenses. [redacted] also informed [redacted] that as soon as we received additional registrations for upcoming shows her refund would be submitted to her immediately. To date, we are still waiting those

registrations. I have enclosed a statement from [redacted] with this response as to the conversation that occurred. We are sorry if [redacted] feels that we are trying to deceive her, which is not our intention in any way, shape, or form. We understand her concern and complaint 100% and are working to get this issue resolved as soon as possible

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I know for a fact it does not take 30 - 90 days to investigate check fraud (per my attorney [redacted] at [redacted], who's works with banks on a daily basis), and I still have not received a copy of the cashed check or the information for the specific [redacted] that this investigation is filed with. I want a copy of the cashed check sent to the Revdex.com along with the contact information of the bank representative (name, number, position) and the specific location (address, phone number) dealing with the investigation. I will be filing a claim in small claims court and sending a subpoena for documents to the specific [redacted] representative and location for account discrepancy in question.

Regards,

Business

Response:

[redacted] from the company called and stated that through their bank 30-90 days is how long an investigation can go on for. [redacted] has also requested that the bank send her a copy of the check and if waiting for it. Once they have information, they will let the consumer know.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Again, after speaking with actual attorneys, it does not take any bank a 30-90 days to review and investigate fraud, nor does it take this long to get a copy of a cashed check. I will be calling [redacted] today to find out their exact policies and will reply with the actual times for these services.

Regards,

Review: My wife and I signed up to be a vendor at an April 2015 bridal show in Colonial Heights, VA. We would be splitting the vendor space with another couple. The vendor space costs $300.

We paid our half ($150) via check, which was immediately cashed.

We showed up the day of the bridal show to find out the show had been cancelled.

We expected a refund from Instyle Bridal but never received one. I called to find out that a refund would not be issued because we did not pay the full deposit. The contract stated that if the full amount ($300) was not paid, then a voucher would be given out and could be used for a future bridal show.

I countered with the fact that the contract also stated that vendors would be notified that the show had been cancelled. We wasted a lot of time due to that lack of communication.

We eventually settled on the company refunding us $75. Instyle Bridal repeatedly said that the check was sent out, but we never received anything. Over 6 months has passed and we are still without resolution, despite my repeated attempts of contacting their phone number and emailing personnel. The company's communication has been very poor throughout the entire process.

Bottom Line: Although we feel since the company violated the terms of the contract (and the fact that the bridal show NEVER EVER HAPPENED), that we should be due the full $150 deposit, we are willing to accept the promised $75 refund.Desired Settlement: Mail us the promised $75 refund check.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by InStyle Bridal Productions regarding complaint ID [redacted].

Regards,

Review: I filled out an application to be a Vendor through DMV Vendor & Craft Fairs in January 2015. The event was to take place mid March. After filling out my application and turning in the Vendor Fees I heard nothing about the event. There were no communications, no activity on the [redacted] page, nothing. So I reached out to DMV Vendor through their website communication form. No response. I tried calling several times, no answer. Finally I posted on their [redacted] page about my frustration which from the look of the posts, I was not the only one. To my surprise I received a phone call right away from [redacted] the owner I assume she was. She informed me that her assistant wasn't doing her job and emails had been deleted but she found mine after our phone conversation. All I wanted was the specific details of the event. What time to be there, who the contact was, where to park, where to set up, when to leave. She couldn't provide me with those details which were terms in her vendor agreement. She told me she was waiting for the answers herself and she would contact me in a few days. A couple weeks passed and still no information. I reached out to her again and we discussed having a refund issued. This was on March 10th, March 23rd still no refund. She finally responded back to my messages stating the refunds were being processed that week and to allow 5-7 business days. 7 days later no refund so she tells me she would check on it because she issued a refund via Square. She didn't get back to me. I reached out to her again and she said she would just issue me a check that was to be sent out on Tuesday April 7th. It is now April 14th and no refund. I asked for proof of refund and after several days of asking I got a photo of a check but no tracking. It has been well over a month and each time I communicate with her I get different answers. All I want is my money back for the event.Desired Settlement: I would like a Money Order in the amount of $115 with tracking information. Her word was not good, I can not trust that her check will be. If a Money Order is not an option then I would like my refund in the amount of $115 sent via [redacted] and she needs to cover and and all [redacted] fees if there is any or send the payment via "Friends and Family" to avoid fees on both ends.

Business

Response:

Revdex.com spoke with the business. The customer was sent a check and it has cleared the business account.

Review: I paid $350 for a vendor booth for their bridal expo that was to be held in Lynchburg, VA. On July 14, 2014, I was informed by email a week before the show that it had been cancelled due to lack of participation. I was to expect a full refund and a voucher to participate in one of their other shows if a slot was available. I have emailed multiple times for a response and I am assured that my refund is being processed, however the last time I sent an email I received no response. I have also filed a complaint with [redacted], but I paid for the event greater than 45 days ago so they will not pursue.Desired Settlement: I just want a refund of the money I paid. $350 thru [redacted]. Thank you.

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that the consumer filed a charge back on her credit card and the money was taken out of the company's [redacted] account. [redacted] said she will be emailing the consumer to make sure.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,