Instant Auto

I bought a car from Instant Auto in November of 2023. I have had nothing but problems with it since I bought it. The first issue was the driver's side window wouldn't roll down. I took it in 3 separate times and all their mechanics did was run diagnostic testing on it and didn't even attempt to fix the problem. The next issue was it wouldn't start half the time. They refused to look at it. The last issue was the transmission went out and they refused to fix it even though it was still under warranty. I don't think their mechanics are even real mechanics. They are unprofessional and they treat customers like dirt. The mechanic yelled at me saying that I just didn't know how to drive the car that's why it was having all these issues. I told them that I needed this transmission fixed or they can have the car back and to give me all my money back. They refused to do that. They said I would have to wait 30 days for the car to go to repo before they would take the car back. I told them I did not want that on my credit and that I was voluntarily giving the car back because of all of it's issues. All I want it this car gone off my property and all my money back. In my opinion they're thieves because they sell you a lemon and take all your money and refuse to help you out when you have an issue with the car. Now I without a car and I have to have one for my job because I work in home health and I need to get to my patients. I cant get another car until they close this account which isn't fair because i'm going to end up losing my job if I can't get to my patients. But they don't care about their customers. All they care about is taking our money.

We have resolved this matter with the customer

We have negotiated a settlement with Miss [redacted] in that we gave her her down payment back of $ad rescinded the sale of the vehicle meaning we took the car back gave her money back to her and parted ways amicably She came into the dealership last Friday or Saturday I believe and signed the affidavits stating such as resolution We will not be reporting negatively to her credit as wellBoth parties positively parted ways (I think she just jumped the gun and was angry at the time it took for us to cut her check...) Anyway we are good to go

Currently, I’m in the process of trying to get the car towed from my propertyThey will not come get the car even though I refuse to pay payments or obtain car insurance for the car at this pointI want no responsibility for the car and I’ve stated this many times

[A default letter is provided here which indicates your
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are pleased to report that we have resolved Mrs***' concerns

We are pleased to report we worked this complaint out with the customer

*** ***We are sincerely
sorry to hear that you had a negative experience with our company. We strive to provide the very best customer service possible and are constantly evaluating our processes to ensure we are achieving that goal. Our employees are required to follow guidelines and regulations set forth by the finance company, and the retail installment contract. Per the retail installment contract, every customer is required to maintain full-coverage insurance on their vehicles. If insurance lapses that is considered a breach of contract, and in order to protect our collateral, your vehicle can be repossessed and/or disabled if proper proof of insurance is not provided. It is our strong desire that every customer maintain proper insurance coverage, per the retail installment contract, so that there are no interruptions in the customers ability to operate their vehicle. In addition, we are always more than happy to help out with any service issues, or concerns, you may have and you are always welcome to call into our service department to set up an appointment so we can fully address your concerns

We are pleased to say that we have come to a resolution with the customer

We have been in contact with the customer and have come to a resolution with her in regards to this matter We have credited her account for the repairs that she was charged for as she asked for in the desired settlement

We have spoke with the customer and have come to a resolution

Customer's husband brought the vehicle in on 06/07/2017. We had the GPS removed and received the lien release that day.

We have negotiated a settlement with Miss [redacted] in that we gave her her down payment back of $500 ad rescinded the sale of the vehicle meaning we took the car back gave her money back to her and parted ways amicably.  She came into the dealership last Friday or Saturday I believe and...

signed the affidavits stating such as resolution.  We will not be reporting negatively to her credit as well. Both parties positively parted ways.
(I think she just jumped the gun and was angry at the time it took for us to cut her check...) Anyway we are good to go.

We have resolved this matter with the customer.

Currently, I’m in the process of trying to get the car towed from my property. They will not come get the car even though I refuse to pay payments or obtain car insurance for the car at this point. I want no responsibility for the car and I’ve stated this many times