InstaMed

I received a letter "Patient Payment Enclosed" with a credit card image attached.
I filled out all the information and after several excuses for declining the card it encouraged me to enroll in Electronic payment.
They asked for an infinite amount of very persona and irrelevant information "ie date you were incorporated."
I enroll after many attempts and then put my User Id and choose a Password.
So I go to log in but it now asks for my Corporate ID
I put in the data and guess what it doesn't work!
They give you a phone number which lets you click all sorts of numbers BUT you never actually talk to someone.
Is this a real site or a SCAM? Does anyone know. After all JP Morgan was called one of the predators on Wallstreet. Maybe his ghost has come back.

I have been dealing with Instamed since December of 2021, and it is now August 2022 and I have still not resolved the issue. Payments to my private practice for Medicare supplements are made with a virtual credit card, however, the cards are denied by the Gateway with the notice: "card issuer declined this transaction." I attempted to change payments to direct deposit via my billing company, and after registering online and completing paperwork, which included my tax ID, NPI, bank information, etc, an email was received from Instamed acknowledging receipt and enrollment. Upon receipt of another virtual card in July 2022, which I am unable to deposit as per above, I have made numerous calls to Instamed customer service, each time, speaking with a different person, and now being told that the corporate ID they have on file does not match my corporate ID which I have documented in an email from THEM! I am at my wits end, and in my opinon, they should not be handling medical insurance claims.

2/2/2017Dear [redacted] ,We are in receipt of your letter to instaMed, dated January 27, 2017, in regards to a complaint (ID: [redacted] ) to your officeThe consumers complaint concerns a payment made to [redacted] in an amount equal to $355,The premium payment was successfully processed by instaMed, but an issue occurred during the posting of the payment.We are happy to advise you that the consumers complaint has been resolved by InstaMed and [redacted] On January 26, 2017, [redacted] applied the payment to next month's premium [redacted] has spoken directly to the consumer and the consumer agreed to withdraw all complaints.We are hopeful that the above explanation resolves this matterIf you have any questions, please do not hesitate to contact me,Regards,Mark K

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our apologies for the inconvenience Delivery of the patient payments to the healthcare provider in question have been delayed due to a provider account setup issue that required the healthcare providers attention We understand you do not wish to wait for delivery of these payments to your healthcare provider and we have initiated a full electronic refund on 2/2/which should be reflected in your back account no later than 2/6/Again, our apologies for the inconvenience

We are in receipt of your letter to InstaMed, dated November 3, 2016, in regards to a complaint (ID: [redacted] ) to your officeThe consumers complaint concerns a payment made to [redacted] Children's Hospital that was refunded by [redacted] Children's Hospital in an amount equal to $795,The consumers payment and refund Were processed by Instamed.We are happy to advise you that the consumers complaint has been resolved by InstaMedOn November 9, 2016, lnstaMed initiated a refund, by electronic funds transfer, to the consumers bank account in an amount equal to $InstaMed advised the consumer of the initiation of such refund by email communication on November 11, 2016, and the consumer confirmed receipt of the refund in a telephone conversation With InstaMed's Customer Support unit on November 16, We are hopeful that the above explanation resolves this matterIf you have any questions, please do not hesitate to contact meRegards, Mark K [redacted] COO

We are in receipt of your letter to InstaMed, dated November 3, 2016, in regards to a complaint (ID: [redacted] ) to your officeThe consumers complaint concerns a payment made to [redacted] Children's Hospital that was refunded by [redacted] Children's Hospital in an amount equal to $795,The consumers payment and refund Were processed by Instamed.We are happy to advise you that the consumers complaint has been resolved by InstaMedOn November 9, 2016, lnstaMed initiated a refund, by electronic funds transfer, to the consumers bank account in an amount equal to $InstaMed advised the consumer of the initiation of such refund by email communication on November 11, 2016, and the consumer confirmed receipt of the refund in a telephone conversation With InstaMed's Customer Support unit on November 16, 2016.We are hopeful that the above explanation resolves this matterIf you have any questions, please do not hesitate to contact me.Regards,Mark K [redacted] COO

Dear [redacted] , Thank you for your letter notifying InstaMed of the complaint submitted on 1/21/by [redacted] (ID [redacted] )We have reviewed the complaint and have provided a detailed response below: The Customer instructed InstaMed (via our website) to pay the healthcare provider $on or around 8/13/InstaMed submitted a payment to the healthcare provider on behalf of the customerUnfortunately the healthcare provider did not process this payment and on 10/7/we refunded the customer $back into the customer's bank account (inclan email to alert the customer that the healthcare provider did not accept/process the payment)We recommend that the customer provides the email receipts of the payment made (and refund received) to the healthcare provider as evidence that payment was made in August (but that the healthcare provider did not accept or processed the payment)We apologize for any inconvenience this may have caused the customerKind regards, Mark K COO

Dear [redacted] ,Thank you for your letter notifying InstaMed of the complaint submitted on 1/21/by [redacted] (ID [redacted] )We have reviewed the complaint and have provided a detailed response below:The Customer instructed InstaMed (via our website) to pay the healthcare provider $on or around 8/13/InstaMed submitted a payment to the healthcare provider on behalf of the customerUnfortunately the healthcare provider did not process this payment and on 10/7/we refunded the customer $back into the customer's bank account (inclan email to alert the customer that the healthcare provider did not accept/process the payment)We recommend that the customer provides the email receipts of the payment made (and refund received) to the healthcare provider as evidence that payment was made in August (but that the healthcare provider did not accept or processed the payment)We apologize for any inconvenience this may have caused the customer.Kind regards,Mark KCOO

We have been experiencing remittances issue
Es payments being recieved ontime. Caresource has been I forming providers they will no longer using you guys due to so many issues. My payments are recieved on Tuesday and friday my payments continue being delay which is cause a issue with me being able to pay my employees. More action needs to be taken this is not acceptable providers are stop talking caresource patients due to your mistake. These are patients for god sakes that need their services. Caresource sent you guys the money send it to us on time we recieved 538.00 our og a 6000.00 invoice. We have yet to recieve remaining payments on time for the month of October or November 2019

Fix this issue

rom: Revdex.com of Metro Washington DC arial;"> Date: Wed, May 7, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Wed, May 7, at 2:PM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: [email protected] just received a check in the mail for our refund yesterday, May 7th On Mon, May 5, at 11:AM, wrote:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The steps are inaccurate in the letter from INSTAMEDI mailed a check in MayMade an online Pymt in JuneI requested the refund in JUNEI had to get Revdex.com involved too get this remediedI received a collection letter in OCTOBERTHE ORIGINAL case with INSTAMED STARTED in JuneEvery time I contacted them, I was assigned a new case #, so the last case # is the one they are using.Instamed check that was sent to my bank had an incomplete acct number so it was returned to INSTAMED
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our practice submitted EFT enrollment so that we can receive our payment. This company has denied our request and has no given an explanation of why. I was told by a representative that they cannot tell why over the phone or via email, that a letter would be mailed. They are lying because we never received anything in mail. I have filed a grievance with CareSource because they need to be aware of what the representatives from InstaMed is doing. This company is a joke!

Our apologies for the inconvenience.  Delivery of the patient payments to the healthcare provider in question have been delayed due to a provider account setup issue that required the healthcare providers attention.  We understand you do not wish to wait for delivery of these payments to...

your healthcare provider and we have initiated a full electronic refund on 2/2/2018 which should be reflected in your back account no later than 2/6/2018. Again, our apologies for the inconvenience.

10/20/2017Dear [redacted],We are in receipt of your letter to InstaMed, dated October 10, 2017, in regards to a complaint (ID: [redacted]) to your office.The consumer made a payment through the InstaMed platform to her doctor in the amount of $65,51 on 6/13/17. The very next day, 6/14/17 the consumer...

received a collection notice from her provider and decided to pay the provider directly via her personal check on 6/14/17. The consumer did not contact InstaMed at that time for a refund of the payment they made on 6/13/17.The consumer did eventually contact InstaMed Support to request a refund. From a case (CASE-[redacted]) opened on 9/18/17, the consumer stated that the refund check was never received and the account from which she paid InstaMed was now closed. On 10/16/17, upon receiving the Revdex.com complaint InstaMed confirmed that the status of the refund check issued on 9/18/17 was “Not Settled’' - meaning the check was never processed.Also on 10/16/17, InstaMed contacted the credit union from which the consumer check was drawn who advised they had no record of receiving the refund check (check was mailed to the credit union because we do not have the consumers address on file).We are happy to advise you that the consumers complaint has been resolved by InstaMed.On 10/16/17 InstaMed re-issued a check to the consumers home address provided in the Revdex.com Complaint. InstaMed followed up with the Consumer providing a full update including the check number (check #[redacted] for $65.51). InstaMed again followed up with the Consumer on 10/20/17 as a courtesy to confirm the receipt of the check. A voice message was left asking for a return call to confirm receipt of the check. The Consumer called InstaMed back on Friday 10/20/17 in the afternoon confirming the receipt of the check.We are hopeful that the above explanation resolves this matter. If you have any questions, please do not hesitate to contact me.Regards,Mark K.COO

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],Thank you for your letter notifying InstaMed of the complaint submitted on 1/21/2016 by [redacted] (ID [redacted]). We have reviewed the complaint and have provided a detailed response below:The Customer instructed InstaMed (via our website) to pay the healthcare provider...

$102.69 on or around 8/13/2015. InstaMed submitted a payment to the healthcare provider on behalf of the customer. Unfortunately the healthcare provider did not process this payment and on 10/7/2015 we refunded the customer $102.69 back into the customer's bank account (incl. an email to alert the customer that the healthcare provider did not accept/process the payment). We recommend that the customer provides the email receipts of the payment made (and refund received) to the healthcare provider as evidence that payment was made in August 2015 (but that the healthcare provider did not accept or processed the payment). We apologize for any inconvenience this may have caused the customer.Kind regards,Mark K. COO

We are in receipt of your letter to InstaMed, dated November 3, 2016, in regards to a complaint (ID: [redacted]) to your office. The consumers complaint concerns a payment made to [redacted] Children's Hospital that was refunded by [redacted] Children's Hospital in an amount equal to $795,84. The...

consumers payment and refund Were processed by Instamed.We are happy to advise you that the consumers complaint has been resolved by InstaMed. On November 9, 2016, lnstaMed initiated a refund, by electronic funds transfer, to the consumers bank account in an amount equal to $795.84. InstaMed advised the consumer of the initiation of such refund by email communication on November 11, 2016, and the consumer confirmed receipt of the refund in a telephone conversation With InstaMed's Customer Support unit on November 16, 2016.We are hopeful that the above explanation resolves this matter. If you have any questions, please do not hesitate to contact me.Regards,Mark K[redacted]COO

rom: Revdex.com of Metro Washington DC
arial;"> <[email protected]>Date: Wed, May 7, 2014 at 3:31 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Wed, May 7, 2014 at 2:06 PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected] just received a check in the mail for our refund yesterday, May 7th.
On Mon, May 5, 2014 at 11:53 AM, <[email protected]> wrote: