Inspire Talent LLC has continued to work very hard in the community to build and maintain a strong customer satisfactionIt does indeed upset us to hear about someone who is not satisfiedWe pride ourselves on making sure our customer satisfaction is an A+We have had continued success stories over the years by making sure this is maintainedWe were a little upset to see this complaint come through being we are still in the process of resolving it After looking into this situation here is what we know On March 13th we signed a contract for services between Inspire Talent and said customer The first we heard of any communication was on March 15th when said customer withdrew and sent out required letter On March 16th we sent an e-mail to customer letting her know we would be processing her refund and she will be receiving it within days On March 18th our scout reached out to the customer to inform her we received her message and wanted to check on things with the family Our scout sent out a text on March 19th asking her to call back and wanted to let her know we were more than willing to place all training on hold until she and her daughter returned from their family emergency if they would like Said customer replied via text saying “Thank you” Customer then called a few days later on Monday March 21st asking us to please make sure we put them on hold Said customer was very adamant about putting her account and her daughters training on hold until they returnedAt this point she withdrew her cancelation letter and no longer wanted a refund We made sure she understood once she withdrew her letter there would be no refund due, due to the funds being transferred over for training and for her photo shootSaid customer agreed to these termsWe did not hear from this customer again until July 13th when she sent an e-mail stating that her financial situation has changedHer employer had filled her position due to her being away from work so long and now said customer needed money for her family emergencyIn this same e-mail she then asked for a request for a refund Even though she was well past her time frame to cancel and she knew she would not be allowed her refund after withdrawing her first cancelation letter, we had agreed to her refund due to the fact she may not be returning to the statesWe asked her to provide the last digits of the card she used so we could refund her and she replied stating she had lost her card We are currently in the process to help resolve this situation and complaint
Inspire Talent LLC has continued to work very hard in the community to build and maintain a strong customer satisfaction. It does indeed upset us to hear about someone who is not satisfied. We pride ourselves on making sure our customer satisfaction is an A+. We have had continued success stories...
over the years by making sure this is maintained. We were a little upset to see this complaint come through being we are still in the process of resolving it. After looking into this situation here is what we know. On May 27th 2017 at 8pm we received an online submission from this customer and family wanting to participate in a free workshop we had set up in their area. We sent over an e-mail invite on May 31st, 2017 and also a text invite on June 2nd, 2017. They sent a RSVP to come into our free celebrity workshop on June 2nd, 2017. On June 7th, 2017 they came in and signed an agreement for services that we would be providing, which did not need a notary. When they signed the agreement we went over all the details of the agreement along with the rules and regulations. We had also gone over the schedule letting them know that the dates, times and locations are subject to change. We let them know that we still had another event to do 3 hours away and there was a strong possibility that the rehearsal would be moved to this location. At the time of our meeting on June 7th, 2017 they understood this and were ok with it. On June 7th, 2017 we sent the welcome e-mail with all the info again stating that the times and location are subject to change. This was the 2nd time letting them know that there was a strong possibility the rehearsals would be moved. On June 18th, 2017 an e-mail was sent out letting all customers know all rehearsal had been moved to [redacted]. Being we did not get a confirmation from them understanding they received this e-mail we sent a text on June 18th, 2017 to insure they received this message. They replied to the text message stating they were unable to make the trip. We offered to offset the cost of the remaining balance of their program being they might have to get a hotel, and of course they would be driving 2.5-3 hours. We asked them to let us know ASAP if this would not work for their schedule, and stated if it was not going to work they had to send a certified letter stating they were going to withdraw from the program. This was despite the fact they were way past the 3 day cancellation period. We offered to extend this deadline, but again they needed to let us know ASAP. We did not hear back from them so we sent out another e-mail on June 28th, 2017 with the new schedule for all customers. Again we did not hear back from them so we assumed they were going to accept our offer and continue with the program. On July 1st 2017, the first day of the program, the customer did a no call no-show. On July 2nd, day 2, customer did a no call no show… so we called on Monday July 3rd 2017 to see if everything was ok. We provided the 2nd weekend of rehearsals on July 15th & 16th and customer did another no call no show. We did not hear back from then until July 15th 2017 when a member of the family left a message at our office in [redacted]. We were out of the office conducting the rehearsals the message was not received until that Monday July 17th. We called back asking them to send a certified letter stating they were going to withdraw from the program, even though they were well past their cancellation period. They chose to still not send this letter. They had their “Lawyer” call on July 27th 2017 demanding a refund for them and we expressed to this person that they still needed to send the certified letter. As of today, August 8th, 2017 we still have not received a certified letter from this family. All services have already been provided for customers of the program. The program was successful, and a lot was gained by all customers involved. We are still in the process of handling this situation and have done everything on our end to make this happen. We are currently waiting on the customer to send in their certified letter.
Initial Business Response /* (1000, 5, 2015/09/28) */
Inspire Talent, LLC has built a strong reputation in the community for client satisfaction. We have not had any complaints filed against us with the Revdex.com until this one. We are very sorry to see this complaint and we take it very seriously. We...
are in the process of attempting to resolve this complaint, and we are optimistic that an agreement can be reached.
This client has put forth some comments that we would like to address. At the outset, she claims that our services are a "rip off." Our response is simply that we can demonstrate a long history of happy customers over the years that we have been in business. This is the first time anybody has stated that we were ripping her off.
The client states, if we understand the complaint correctly, that we promised her daughter a vocal coach and time in a music studio, and that we failed to deliver those services. Our response to this claim is that her daughter did in fact receive time with a vocal coach in both an individual and group setting. She was scheduled for vocal workshops throughout the months of July and August.
It should be mentioned that the client's daughter was voluntarily absent from several sessions, resulting in a lack of preparation for her recording. This is why we provided the vocal coach. The client's daughter did make a videotape that was submitted to American Idol as an audition. Her studio time was pending while she prepared for it.
In response to our efforts to reach a compromise, the client has resorted to posting baseless accusations on our Facebook page that are damaging our reputation. We issued a refund of $600.00 to the client with the hope of addressing her dissatisfaction. The client accepted the $600.00 but has continued to attack us online.
Finally, the client claims that we have refused to allow her to contact our attorneys. There is absolutely no basis in this claim. The client has been in regular contact with our attorneys for the past two weeks as we try to work something out. We have offered additional amounts to settle the matter, but the client has refused.
We completely understand that we must have satisfied clients. From our standpoint it is the only way to do business. Inspire Talent represents the passions ** everyone involved with it and we are committed to resolving this issue.
Inspire Talent LLC has continued to work very hard in the community to build and maintain a strong customer satisfaction. It does indeed upset us to hear about someone who is not satisfied. We pride ourselves on making sure our customer satisfaction is an A+. We have had continued success stories...
over the years by making sure this is maintained. We were a little upset to see this complaint come through being we are still in the process of resolving it. After looking into this situation here is what we know. On March 13th 2016 we signed a contract for services between Inspire Talent and said customer. The first we heard of any communication was on March 15th 2016 when said customer withdrew and sent out required letter. On March 16th we sent an e-mail to customer letting her know we would be processing her refund and she will be receiving it within 14 days. On March 18th our scout reached out to the customer to inform her we received her message and wanted to check on things with the family. Our scout sent out a text on March 19th 2016 asking her to call back and wanted to let her know we were more than willing to place all training on hold until she and her daughter returned from their family emergency if they would like. Said customer replied via text saying “Thank you” Customer then called a few days later on Monday March 21st 2016 asking us to please make sure we put them on hold. Said customer was very adamant about putting her account and her daughters training on hold until they returned. At this point she withdrew her cancelation letter and no longer wanted a refund. We made sure she understood once she withdrew her letter there would be no refund due, due to the funds being transferred over for training and for her photo shoot. Said customer agreed to these terms. We did not hear from this customer again until July 13th 2016 when she sent an e-mail stating that her financial situation has changed. Her employer had filled her position due to her being away from work so long and now said customer needed money for her family emergency. In this same e-mail she then asked for a request for a refund. Even though she was well past her time frame to cancel and she knew she would not be allowed her refund after withdrawing her first cancelation letter, we had agreed to her refund due to the fact she may not be returning to the states. We asked her to provide the last 4 digits of the card she used so we could refund her and she replied stating she had lost her card. We are currently in the process to help resolve this situation and complaint
Please note that complainant's response is not truly a rejection, but rather an update on what she is doing to identify herself. We are receiving documentation from her, and are awaiting a letter from her bank regarding the card account closure. Upon receipt of that, we will be issuing the refund. Thank you!
Complaint: [redacted]
I am rejecting this response because:I am still waiting to receive the refund. As of today, I have provided Inspire Talent lawyers with documentations , a copy of a government issued Drivers License, copy of my marriage license indicating my husbands names and a letter from my banking institution Branch Service Officer confirming the closure of the lost debit card and also an issuance of a new one.
Sincerely,
[redacted]
Inspire Talent LLC has continued to work very hard in the community to build and maintain a strong customer satisfactionIt does indeed upset us to hear about someone who is not satisfiedWe pride ourselves on making sure our customer satisfaction is an A+We have had continued success stories over the years by making sure this is maintainedWe were a little upset to see this complaint come through being we are still in the process of resolving it After looking into this situation here is what we know On March 13th we signed a contract for services between Inspire Talent and said customer The first we heard of any communication was on March 15th when said customer withdrew and sent out required letter On March 16th we sent an e-mail to customer letting her know we would be processing her refund and she will be receiving it within days On March 18th our scout reached out to the customer to inform her we received her message and wanted to check on things with the family Our scout sent out a text on March 19th asking her to call back and wanted to let her know we were more than willing to place all training on hold until she and her daughter returned from their family emergency if they would like Said customer replied via text saying “Thank you” Customer then called a few days later on Monday March 21st asking us to please make sure we put them on hold Said customer was very adamant about putting her account and her daughters training on hold until they returnedAt this point she withdrew her cancelation letter and no longer wanted a refund We made sure she understood once she withdrew her letter there would be no refund due, due to the funds being transferred over for training and for her photo shootSaid customer agreed to these termsWe did not hear from this customer again until July 13th when she sent an e-mail stating that her financial situation has changedHer employer had filled her position due to her being away from work so long and now said customer needed money for her family emergencyIn this same e-mail she then asked for a request for a refund Even though she was well past her time frame to cancel and she knew she would not be allowed her refund after withdrawing her first cancelation letter, we had agreed to her refund due to the fact she may not be returning to the statesWe asked her to provide the last digits of the card she used so we could refund her and she replied stating she had lost her card We are currently in the process to help resolve this situation and complaint
Inspire Talent LLC has continued to work very hard in the community to build and maintain a strong customer satisfaction. It does indeed upset us to hear about someone who is not satisfied. We pride ourselves on making sure our customer satisfaction is an A+. We have had continued success stories...
over the years by making sure this is maintained. We were a little upset to see this complaint come through being we are still in the process of resolving it. After looking into this situation here is what we know. On May 27th 2017 at 8pm we received an online submission from this customer and family wanting to participate in a free workshop we had set up in their area. We sent over an e-mail invite on May 31st, 2017 and also a text invite on June 2nd, 2017. They sent a RSVP to come into our free celebrity workshop on June 2nd, 2017. On June 7th, 2017 they came in and signed an agreement for services that we would be providing, which did not need a notary. When they signed the agreement we went over all the details of the agreement along with the rules and regulations. We had also gone over the schedule letting them know that the dates, times and locations are subject to change. We let them know that we still had another event to do 3 hours away and there was a strong possibility that the rehearsal would be moved to this location. At the time of our meeting on June 7th, 2017 they understood this and were ok with it. On June 7th, 2017 we sent the welcome e-mail with all the info again stating that the times and location are subject to change. This was the 2nd time letting them know that there was a strong possibility the rehearsals would be moved. On June 18th, 2017 an e-mail was sent out letting all customers know all rehearsal had been moved to [redacted]. Being we did not get a confirmation from them understanding they received this e-mail we sent a text on June 18th, 2017 to insure they received this message. They replied to the text message stating they were unable to make the trip. We offered to offset the cost of the remaining balance of their program being they might have to get a hotel, and of course they would be driving 2.5-3 hours. We asked them to let us know ASAP if this would not work for their schedule, and stated if it was not going to work they had to send a certified letter stating they were going to withdraw from the program. This was despite the fact they were way past the 3 day cancellation period. We offered to extend this deadline, but again they needed to let us know ASAP. We did not hear back from them so we sent out another e-mail on June 28th, 2017 with the new schedule for all customers. Again we did not hear back from them so we assumed they were going to accept our offer and continue with the program. On July 1st 2017, the first day of the program, the customer did a no call no-show. On July 2nd, day 2, customer did a no call no show… so we called on Monday July 3rd 2017 to see if everything was ok. We provided the 2nd weekend of rehearsals on July 15th & 16th and customer did another no call no show. We did not hear back from then until July 15th 2017 when a member of the family left a message at our office in [redacted]. We were out of the office conducting the rehearsals the message was not received until that Monday July 17th. We called back asking them to send a certified letter stating they were going to withdraw from the program, even though they were well past their cancellation period. They chose to still not send this letter. They had their “Lawyer” call on July 27th 2017 demanding a refund for them and we expressed to this person that they still needed to send the certified letter. As of today, August 8th, 2017 we still have not received a certified letter from this family. All services have already been provided for customers of the program. The program was successful, and a lot was gained by all customers involved. We are still in the process of handling this situation and have done everything on our end to make this happen. We are currently waiting on the customer to send in their certified letter.
Initial Business Response /* (1000, 5, 2015/09/28) */
Inspire Talent, LLC has built a strong reputation in the community for client satisfaction. We have not had any complaints filed against us with the Revdex.com until this one. We are very sorry to see this complaint and we take it very seriously. We...
are in the process of attempting to resolve this complaint, and we are optimistic that an agreement can be reached.
This client has put forth some comments that we would like to address. At the outset, she claims that our services are a "rip off." Our response is simply that we can demonstrate a long history of happy customers over the years that we have been in business. This is the first time anybody has stated that we were ripping her off.
The client states, if we understand the complaint correctly, that we promised her daughter a vocal coach and time in a music studio, and that we failed to deliver those services. Our response to this claim is that her daughter did in fact receive time with a vocal coach in both an individual and group setting. She was scheduled for vocal workshops throughout the months of July and August.
It should be mentioned that the client's daughter was voluntarily absent from several sessions, resulting in a lack of preparation for her recording. This is why we provided the vocal coach. The client's daughter did make a videotape that was submitted to American Idol as an audition. Her studio time was pending while she prepared for it.
In response to our efforts to reach a compromise, the client has resorted to posting baseless accusations on our Facebook page that are damaging our reputation. We issued a refund of $600.00 to the client with the hope of addressing her dissatisfaction. The client accepted the $600.00 but has continued to attack us online.
Finally, the client claims that we have refused to allow her to contact our attorneys. There is absolutely no basis in this claim. The client has been in regular contact with our attorneys for the past two weeks as we try to work something out. We have offered additional amounts to settle the matter, but the client has refused.
We completely understand that we must have satisfied clients. From our standpoint it is the only way to do business. Inspire Talent represents the passions ** everyone involved with it and we are committed to resolving this issue.
Inspire Talent LLC has continued to work very hard in the community to build and maintain a strong customer satisfaction. It does indeed upset us to hear about someone who is not satisfied. We pride ourselves on making sure our customer satisfaction is an A+. We have had continued success stories...
over the years by making sure this is maintained. We were a little upset to see this complaint come through being we are still in the process of resolving it. After looking into this situation here is what we know. On March 13th 2016 we signed a contract for services between Inspire Talent and said customer. The first we heard of any communication was on March 15th 2016 when said customer withdrew and sent out required letter. On March 16th we sent an e-mail to customer letting her know we would be processing her refund and she will be receiving it within 14 days. On March 18th our scout reached out to the customer to inform her we received her message and wanted to check on things with the family. Our scout sent out a text on March 19th 2016 asking her to call back and wanted to let her know we were more than willing to place all training on hold until she and her daughter returned from their family emergency if they would like. Said customer replied via text saying “Thank you” Customer then called a few days later on Monday March 21st 2016 asking us to please make sure we put them on hold. Said customer was very adamant about putting her account and her daughters training on hold until they returned. At this point she withdrew her cancelation letter and no longer wanted a refund. We made sure she understood once she withdrew her letter there would be no refund due, due to the funds being transferred over for training and for her photo shoot. Said customer agreed to these terms. We did not hear from this customer again until July 13th 2016 when she sent an e-mail stating that her financial situation has changed. Her employer had filled her position due to her being away from work so long and now said customer needed money for her family emergency. In this same e-mail she then asked for a request for a refund. Even though she was well past her time frame to cancel and she knew she would not be allowed her refund after withdrawing her first cancelation letter, we had agreed to her refund due to the fact she may not be returning to the states. We asked her to provide the last 4 digits of the card she used so we could refund her and she replied stating she had lost her card. We are currently in the process to help resolve this situation and complaint
Please note that complainant's response is not truly a rejection, but rather an update on what she is doing to identify herself. We are receiving documentation from her, and are awaiting a letter from her bank regarding the card account closure. Upon receipt of that, we will be issuing the refund. Thank you!
Complaint: [redacted]
I am rejecting this response because:I am still waiting to receive the refund. As of today, I have provided Inspire Talent lawyers with documentations , a copy of a government issued Drivers License, copy of my marriage license indicating my husbands names and a letter from my banking institution Branch Service Officer confirming the closure of the lost debit card and also an issuance of a new one.
Sincerely,
[redacted]