Inspire Brands

I saw an ad for sonic on televsion this morning featuring a mixed race couple. I have nothing against mixed race couples but it seems like ads like this are part of some social engineering project by large corporations. aren't there any white are black couples available for these ads? if they are actors i'm sure they can find plent of black, white, asian, whatever actors to portray a non-mixed race couple for their ads. no one wants to talk about this for fear of bring labeled racist yet the brainwashing continues unabated. no doubt they will have this review removed as soon as possible.

Rented the back room for reunion, to be held at the end of this month. Stopped in to check pn it to make sure everything was still OK. Was told by manager that due to Covid, could not allow me to use it. Was a little ticked that they didn't bother to notify me so I could make other plans. When I asked for a refund, she said she had to check with regional manager in the back. She came out and told me that they couldn't refund my money because I had paid for it with a gift card (that was how they made me pay for it).Suggested I go to Walmart or someplace with a machine and get MOST of my money back. I get that the cancellation was due to unusual events that they had no control over, So WHY will they not refund my money? Due to these unusual times we ALL are doing things different, I just want my money, ALL of it.
Product_Or_Service: rental

I ordered food for the family. 30 wings were missing. I contacted the store, they said someone would deliver them. An hour and a half later I called back, they forgot. Said they would refund for the missing wings. 5 Days later still not refund. I called again, was told they will refund. 10 days later no refund. I call again they said it can take up to 14 days. It has now been 15 days, no refund, and all anyone says is call the corporate number. I would like a refund for what was not delivered.
Product_Or_Service: Family Meal

On April 12th we placed an order on the Buffalo Wild Wings app. We placed the order for delivery at 7:00pm. We got a text saying the order was cancelled 45 min later. I called Buffalo Wild wings directly and they said the delivery wasn't available. They then said we should see a refund within 3-5 business days. After day 5 of business days I called and talked to the manager. He said that refunds are taking longer then expected and it is closer to 5-7 business days. After day 7 of business day I called the corporate and they replied that it was in processing and to follow up with the branch. I then called again and talked to a different manager. She said that the refund process is now taking 10-14 business days. I then waited until after day 14. I then tried called last Friday and no one answered the phone. I then e mailed the Apple valley team of managers and they have yet to respond. Tomorrow is 1 month after we placed this order and still haven't received a refund. Our refund amount is $ 48.69 and it was placed on my card last 4 numbers 1922. We need our refund back and it shouldn't be taking this long. We feel the company is not doing anything to try to help us. Can you please help connect with the company so we can get our refund. We will never do business with this company again.

Well for starters this place has had filthy glasses and seating, I have made numerous complaints and I have heard not a peep from B Dubs. Last time my wife and I decided to go to this location stated for our anniversary. We sat there for 1 hour before we got served our beers at the bar when the bar area was half full, everybody was complaining about food and we never received ours I ended up canceling our order and drinking our beer after an hour of waiting. like I said it was in the middle of the day and it was half full at the best. Same thing happend a second visit and we ended up walking out again waiting 45 mins for an order of wings and fries. The icing on the cake is April 15, 2020 I ordered online and went to pick up in store. Tony took my order and after picking it up and making it all the way back to my house the entire order was wrong and the family fries was enough to feed my toddler. I called Tony back and he got rude and hung up one me so I went to the store with my WRONG ORDER. Finally the manager came out and used the infamous COVID as the reason for their lousy service , he too was rude and told me my refund will be back in my account for the amount of 37.97. It has been the 10 days so I call back and lo and behold im now being told it will take 4-6 weeks to get my money back after they messed up my WRONG ORDER and I was not going to wait the traditional 45 mins to an hour time frame. So recap, this Buffalo Wild Wings location is filthy, their service is horrible and their staff is very rude. WHERE IS MY MONEY
Product_Or_Service: 30 wings family dinner

This restaurant has gotten my order wrong 4 out of 5 of my last attempts to give them business. Each time when I complain the general manager assures me that a manager looked over or made my order. And yet its still incorrect. Even when my request is clearly print on the receipt they give me! I order extra food from here. and ask for extra sauce and extra on the side(which again is printed on the receipt) so when I try and eat my food the next day, its edible. without the extra stuff I ask for the food is inedible. thus I have to throw it away and waste over half my order, and money!!!The manager, only offers a gift card to try his location again, and again. I cannot keep wasting time and money with a very simple request, in my opinion. but, either their having a sauce shortage, or they cant read! I refuse to go back to a place that gets my order right 20% of the time. When I've asked the general manager to refund me, He stopped communicating completely.
Product_Or_Service: boneless wins and fries
Order_Number: XXXXXXX

We called the store about this order half the order was missing. Some of the wings we're missing sauce on them. Talked to the store manager said a new order would be over an hour and an half wait and we would have to re-order it online and come and pick it up instead of have it delivered like the first order. He then decided to refund our whole order I never seen the refund show up in my bank online. Could you please make sure my refund shows up thank you.We have called the store two times now, once no one answered during business hours. And second time person told me no time for complaints. We have also wrote the corporate office heard nothing back.***, THANK YOU FOR YOUR ORDER / 04 /14 /20Your estimated delivery is 05:15 PMDELIVERY ADDRESS3824 Marigold Court NorthMinneapolis, MNAdditional Instructions:DELIVERY STOREXXXXX Theater *** MNXXX-XXX-XXXXORDER *** Boneless + 20 Traditional Wings & Fries1$34.99BOGO 6 Traditional Wings (12 Total)1$8.99SUBTOTAL:$43.98TAX:$3.31DELIVERY FEE:$0.00DELIVERY TIP:$3.00TOTAL:$50.29
Product_Or_Service: Wings

My last two visits to this specific Arby's and they forget my fries and always at least one sandwich. They never answer the phone. They also have the district manager's phone and he never answers as well. I have left message after message and never get a callback!
Product_Or_Service: Food

On 3/26/2020, I placed and paid $41.22 for an online order for pickup. I went to the restaurant at the time food was to be ready. My food order was not ready at the indicated time, and I waited over an hour only to be told by staff that the restaurant ran out of food. I asked for a refund due to the fact that my paid for food order could not be fulfilled. The employee/manager said he did not know how to do that and made an attempt and informed me if my account was not credited in 3-4 business days to come back. On 4/1/2020, my account had not been credited so I went back to the restaurant for a refund. The employee/manager stated they do not have cash on hand for a refund and to come back in a couple days. On 4/3/2020, I again went back to the restaurant and was told again by employee/manager that he could not give me a cash refund and would need to speak to general manager. My contact information was taken for someone to contact me regarding my refund. On 4/4/2020, I was phoned by a Chelsea, she asked for the last four digits of my card that was used to pay for my food order. She did not provide further explanation or information as to when I should receive my credit to my account, nor did she provide any customer service as one should expect . As of 4/11/2020, I still have not received a credit of$41.22 to my account for the food order I never received. I have supporting online order receipt in an email for reference.
Product_Or_Service: food

I went into Arbys on Monday January 20 2020( MLK day) I ordered 1 cherry Turnover. I go it after waiting 10 minutes. It was not heated up, it was dry , flakey and no filing. I called and tole them this issue and I would like my money back. The person said oh you Homeless people always complain about the food to get free foos. I have issues with it. 1. I am NOT HOMELESS, I work at a nearby place and make more money than that kid. 2. It was so bad my dog would not ear it and she eats everything! I called and e-mailed the arbys corporate office. They keep promising me a gift card, and I NEVER have received it. They keep saying they don't have the right address, and show t=what I suppodelyu gave them.which is a lie again I know I gave them the right address 1000 percent. It has been over 1 month I have been waiting for this. or my money back. I do not like food, it is awful( except the turnovers until Now) it is always hot in there and stinks . they also have people that cant speak English

On February 28, 2020 at or around 12 am. I was a guest at the restaurant and my tab was $31.90 I read my bank statements and saw that they charged my card $41.90, which was more than the actual bill. I did not leave a tip, due to poor service. When I contacted the manager he informed to come into the store, so I did. They located the receipt, and the server added a $10 tip to the ticket. The server changed my 3 to a 4, not to mention the manager insulted me for bringing this situation to their attention.
Product_Or_Service: Food
Order_Number: XXXXXXXXXXXXXXX

On 12-Nov-2019, I drove through drive-thru at your Olathe, KS location off of 151st street.

I ordered a roast beef sandwich combo (1/2 pound) with mozzarella sticks and an iced tea. I didn't bother to check the order before leaving drive-thru, only looked at the packaging, and drove away. I soon found out my order was wrong. My sandwich had an onion bun, the roast beef was smothered in cheese, the mozzarella sticks were cold. I tried to call the location to complain twice and no one picked up the phone. So, I called your customer service number to complain. It was the same day and I'll happily provide my phone records to prove I called.

The rep I spoke to apologized for the problem, stated he was going to send me a card for a comped meal, and he would have a manager from the location reach out to me to apologize and to offer a refund. Not only did no one ever call me, but your rep never bothered to send the voucher. I complained again on your website recently. No one called to apologize and no one got back with me by e-mail. Instead, on 1-Feb-2020, I received a free meal card with a generic apology letter. I swear it was just computer generated and no one bothered to even read my complaint.

I have had so many problems with Arby's in Olathe. It isn't just this location. And how your customer service team is handling complaints isn't much better. In the end, I had to dispute the $11.76 charge with my credit card company because of how Arby's handled the problem. I recently withdrew the dispute as well because I want to determine if my credit card company paid you despite issuing me a credit. It is ridiculous for it to come down to that. A customer's complaint should be acknowledged at the store level. If your 800 number is promising to do something, they should follow through with it instead of dropping the ball.

I expect someone to finally acknowledge this complaint rather than blowing me off and address it with management at this location.

Product_Or_Service: Food

Did not get what we purchased, and the place was absolutely filthy

Feb 9, 2020
Approximately 10:30 pm (eastern time zone)

A friend and I just visited the Arby's in Covington Indiana, and spent over $26 for the two of us.

Upon ordering, the counter person had no idea how to ring up our order and had to ask for help.

I ordered a strawberry shake, and he ordered a jamoka shake with our food.

As we were waiting for our order, we noticed the receipt said "coke" for the drink, and not shakes which we had ordered. The counter person, then tells us, they are out of shakes, and to get a coke.

Went over to get our "cokes", I chose a Dr Pepper, which was out, so I got a coke in place of it.

We went to sit at a table, EVERY*** single table was dirty, plus the floor looked like it had not been swept in ages. Other than us, there were only 6 other people in the dining room, a group of 4 and another group of 2. NO one at the drive through at all.

Went to get napkins for us, and the napkin holder had only 2 total napkins in it.

We both were very dis-gusted with the visit, the filthy tables, the lack of what we ordered, and the employee not knowing how to ring up a simple order.

Upon returning home, at around 11:30pm (CST), I the store and asked to speak with the manager, I was informed, there was no manager in charge there, and would not be until around 7am. I told him about our visit, and he told me that "it's always that way when he comes in to work" with regard to the filth of the store.

I also asked him, if he would want to sit at a dirty table, and he said no he would not, so I asked him, then why do you expect your customers to? he didn't have a answer.

For $26 for fast food, one would expect:

#1 a cashier to know how to ring up a order.
#2 get what was paid for, not having the cashier substitute drinks, without even telling you they are out of something
#3 having a clean place to sit and eat and enjoy the food.

I ordered there new petite steak sandwish and they charged $7.70 just for the sandwish and it was awful. It is nothing even close to what they advertise. I called and asked to speak to the manager and the manager said they only put three ounces of meet on the sandwish. A .89 cent burger at *** is better than that..

I walked into an Arby's in Hiram GA on Veterans day and asked if they offered any specials for Veterans. The representative said flat "No." The manager who was standing behind him in earshot just walked away without even addressing me. As a veteran and a business owner, I will never go to this Arby's or any of the other stores again. It is no wonder the business has a D-.

Does Arby's want to file charges against me for trespassing at Store: 5630?
I was banned from Store: 5630 on 10 July 2019. The Medina police officer that arrived on the scene explained to me that although I had one bite remaining of my Smokehouse Brisket sandwich, it was within Arby's legal limits to demand that I leave the store, and that noncompliance to the demand could result in my being charged with trespassing.

We ordered wings online Saturday, June 15th for 3:40pm pickup at your Concord, CA store. When I got there they had a sign on the door saying closed due to fire alarm. A worker was leaving and I inquired about our order. She went in and another worker came out and said they were closed. I asked for a corporate business card so I could complain as to why were we able to place the order in the first place? She went in and Melissa *** the managing partner came out and said they had tried to call me which was untrue because I had no calls from them on my cell. She said they had been closed all day and it was their fault that we were allowed to order online and she was sorry and that she would credit the account. I took my time, effort and gas to go there for NOTHING. A coupon, discount or something for our next visit would have been nice.On Monday, June 17, I tweeted their office my complaint via direct message. I got a message back saying to call them. I called them and got a phone center. He took all of my information which he could not get from Twitter. Here we are on Wednesday, June 26 and I have not received a call back from their corporate office. I have talked to Melissa *** at the store three times. The last time on Monday, June 24th she said she was going to have to push it up to her manager and he would call me back. I still have not heard back from anyone. I'm trying to call Melissa again and no answer. They have charged us $44.01 for which we have gotten nothing.
Product_Or_Service: Food

On Sunday, May 12th, 2019, at approximately 7:30pm, my partner and I were seated at this specific Buffalo Wild Wings location for a dine-in experience. We are new to this region of the state and have been here three times previously for take-out orders, all of which have taken nearly an hour during which the restaurant and bar itself were mostly unoccupied. We were forgiving and patient in these first three instances, assuming that perhaps there were new staff members or these were just 'bad luck? occasions. On this fourth experience, which was our first dine-in, we waited nearly 15 minutes for our server to take our drink order to which there was another 15-20 minute lag between ordering and receiving our beverages ? both of which were beers on tap. This was particularly noteworthy as there were no more than three occupied tables in the entire restaurant. After placing a moderate sized food order between the two of us, we waited just over an hour to receive our food 'to which the server did not acknowledge our unusually lengthy wait time. During this wait time, we observed multiple other tables that had arrived 30-45 minutes after us, both of which were large parties, receive their food orders which nearly quadrupled our food order sizes. Following our experience, I contacted the manager of this site directly on the following Monday, May 13th. This manager was initially dismissive and did not take ownership of the poor service experience ? instead attributing the lack of adequate service and appropriate course of action to it being Mother's Day weekend. I informed her that there were only a few other tables during our dine-in experience to which she responded that in fact the staff at this site were in still in training. She offered a coupon or two for both of us for our experience, which resulted in a bill of over $100, to which we have not yet received. We expect an appropriate resolution provided either from the site directly or the corporate headquarters. Thank you.

First of all, I submitted this complaint to the corporate headquarters' office via their web site, but it fell on deaf ears. Now I submit to Revdex.com.

I visited the Arby's store located at: 2525 E Imperial Hwy *** CA XXXXX. I had a coupon for "2 for $6.29 Chicken Choice." The smaller print said, "Choose from Any Chicken Sandwich or 3 Chicken Tenders." I told the cashier that I desired to get *** BIG KAHUNA CHICKEN SANDWICH" and the *** SWEET & SPICY LUAU CHICKEN SANDWICH." The cashier informed me that these specific chicken sandwiches were NOT a part of the deal. I asked to speak with the manger (Hispanic male). The manager informed me that I could not use my coupon on these specific chicken sandwiches. I informed the manager that the coupon specifically said, "Choose from Any Chicken Sandwich or 3 Chicken Tenders." I made a clear and defined emphasis on the word, "Any." In a court of law, the interpretation of "any" would be common sense and a slam dunk case. It's just plain common sense. Let me rephrase the words, "Choose from any chicken sandwich..." I wanted pointed out two specific chicken sandwiches...I was denied purchase with my coupon. This is called false advertisement!

If Arby's would like, I can bring a class action lawsuit and we can discuss this matter in court and let lawyers and courts to decide what the definition of "any chicken sandwich" means. How much would that cost you all?
Product_Or_Service: Food

My family and I have been dining in at the Stone Creek Blvd location since the day they opened & never had a problem. On 5/4/19, my 16 year old son asked my husband and I if he could go to this Bw3's with a couple of his football buddies. For whatever reason, the rude manager told my child that his bank card declined 3 times and because the bank card was in my name that I would have to show my identification. My son was underage, four years ago when we decided to get him a bank card as he was too young to get one in his name at that time. All these years of him having this card, we never had any problems. My husband and I always make sure he has more than enough money for any event he attends. I had to travel 20 minutes out of my busy day to take care of the situation. When I got there & asked for the manager, he was extremely rude. He never asked for my identification. I watched him run the card and it went through with no problems. The manager said he did not know why the card wouldn't go through the 3 times he stood over the server while she tried to run the card. Clearly his card was fine. I am appalled that the manager stereotyped & embarrassed my child and did not have the decency to apologize. Shame on him!!
Product_Or_Service: Food
Order_Number: 6/XXXXX