Inspiration

In the first place our return/refund policy is in full vision of the customer right by the cash register. It is also printed on the receipt which this customer did not have.She said she bought 2 weeks ago, but the shoes were worn, dirty and the led mechanism had been pulled out of the shoes! I told...

her that we did not do refunds, but I would try to fix where the child had pulled out the mechanism. I showed her our policy. I did not pull out of a drawer. She demanded her money back and started threatening me.Then 2 male acquaintances of hers came up. She started telling them I would not give her a refund. One of them pointed out the condition of the shoes and told her that I should not have to give her a refund. The man was reasonable. So again I volunteered to fix the shoes, which I proceeded to do. She even had her child thank me.My shoes are good quality and I stand behind them, but I can not be responsible for the way they are worn or taken care of. No business gives refunds for merchandise that is worn and without a receipt, especially when our policy is in full view!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] Because he lied. I purchased the shoes on the 21st and no one came up to me and said anything about damaged shoes. He is lying to cover himself. I will be seeking an attorney if this is not resolved.