Innovative Publishing

Complaint: [redacted] I am rejecting this response because:When I asked if it was their policy to ignore no soliciting signs, I was told "not necessarily." I do not believe that is a valid response, nor do I believe that the fliers will stop since I was pretty much blown offI know several of my neighbors also have no soliciting signs on their door that were ignored The fliers being left are also a safety concernIf someone is traveling and the flyer is left on their door, it is an open invitation for someone to break into the house because it stays on the doorI know I'm planning to travel soon and don't want my house broken into because someone can't be bothered to read the no soliciting sign I have postedIt's there for a reason Regards, [redacted]

In response to complaint # [redacted] , I just received this notice today, 12/30/It had been sent to the San Antonio office in errorThe complaint mentioned is a Culligan of Seguin customerI spoke to the customer the very next day after the charges had taken placeI did apologize and made sure that the credit to her card was done immediatelyI let her know that I had a new person that was in training and that he had not seen that the full charge on her order was written as an estimate onlyI let her know that it was an error on our part and that the credit would be entered towards the credit card that it was charged to immediatelyShe called back the next day stating that she was still not seeing the credit on her bank accountI explained to her that it had been done and that unfortunately it takes 3-days for a credit to postThe time that it takes for the credit card company to issue a credit is beyond our control and we did address it immediately and apologize for the inconvenienceThank You