INNOVATEServices, Incis the approved payment processor for Nigeria Immigration Service INNOVATEServices, Inc provides the online Visa and Passport Application access to travelers wishing to visit Nigeria INNOVATEServices sincerely apologizes for the stress incurred, the ensued passing of time and delays in the processing of refund, as a result of the varied email correspondence between Oyinkan Adeleye and INNOVATEServices The matter is being personally handled by me and will be resolved within the next weeks maximum (this will include mailing the refund to the client)Please note the following: Application ID: [redacted] Reference Number: [redacted] Amount Paid: $($Passport Fee + $Non-Refundable Embassy Fee) Amount of Refund: $The refund will be in the form of [redacted] Postal Money order and will be sent via first class regular mail to the following address: [redacted] We trust that the above is sufficient and thus resolves the matter of complaint ID [redacted] If you have any further questions or concerns please do not hesitate to contact me via direct dial/text or emailSincerely, MsTheresa M [redacted] INNOVATEServices, Inc
Hello,I have responded to the Applicant directly and suggested a payment by money orderI explained to Mr [redacted] that the error code that he was receiving is coming from the card processorOur Customer Support was offering valid solutions as the java error can originate in different situationsAt the same time, Customer Support was sending the error alerts to the technical support team for correction.This all happened and a solution was met within less then a hour periodThe Customer support had forwarded the Applicants emails to me first thing this morning and I had contacted the Applicant before the receipt of the Revdex.com complaintI would like the customer to withdraw this complaint as unfoundedRegardsTheresa M [redacted]
INNOVATEServices, Incis the approved payment processor for [redacted] Immigration Service INNOVATEServices, Inc provides the online Visa and Passport Application access/completion to travelers wishing to visit [redacted] INNOVATEServices, Incadvises ALL travelers to contact the Embassy or Consulate of their choice for matters pertaining to Visas and/or Passports, policies and procedures and fees[redacted] IIdehen did not include the reason why his wife's passport was NOT issued Additionally he received advice/information and/or instruction directly from a staff member (not named in the letter) at the Consulate General of [redacted] in error with regard to the refund policy, clearly visible and explained on the INNOVATEServices, Inc., website (https://innovate1services.com/cms/refundPolicy).Mr [redacted] submitted a refund request via the correct email address, however at the time of his request (date not provided in his complaint) the request was denied as it did not fall within the refund policy parameters Mr [redacted] received an email on June 6, from INNOVATEServices Refund Support Team stating that the 'refund ticket' was closed In the meantime Mr [redacted] completed a [redacted] application (date not provided) for his wife (application ID | Reference # - not provided) and requested that the passport fee payment made earlier be applied to the Visa application, this is not part of our policy Once Mr [redacted] completes the [redacted] application for his wife and provides payment, a double payment will exist in our system, the passport application will then qualify for a refund Once again a refund request must be sent via email to the following email address: [email protected] order to fully assist and resolve the above matter the following information is required Application ID & Reference # -- passport application Application ID & Reference # -- visa application Reason for refund -- please provide exact reason provided by Consulate General of [redacted] , NY Please note the payment for the visa application must be within six (6) months of the original date of payment for the passport payment The refund request for the passport application must be made within six (6) months of the original date of passport application payment.Trusting the above is satisfactory Please do not hesitate to contact me if you have any further questions.Sincerely,Ms [redacted]
Complaint: [redacted] Dear [redacted] It is very sad that the only way for me to receive a response from Innovate Services is by filing a complaint against the company.For the past couple of months I have received the poorest customer service I have ever received from any companyIf I had to add the money spent over the phone trying to get this issue sorted, my refund would probably come up to around $200.This being said, I have already mentioned that I have already contacted my bank, provided them with the referral ID (which is of no use to them) and they have looked at all transactions between November and January (so bit just around beginning of Decemeber) and there is nothing credited to my accountI was asked to provide bank statements to prove this, and I have, but did not receive any response.Moreover, the date you mention the refund was processed in is not the same date I was first told that the refund was processed.I have an e-mail stating that my refund was processed on the 5th December, reversal ID [redacted] *he reversal ID provided by you now, as well as the refund day, are differentThis sounds all a bit odd to me.My bank has confirmed that no money has ever been credited on either of the daysPlease refer, once again, to my bank statements sent the other day for proof of thisI believe it is up to you to get in touch with your bank and query this and find out what the problem with this transfer is, and make sure that the money does end up being credited Sincerely, [redacted]
Complaint Information: Hello, Please let me explain the process of receiving a new passport: There is NO difference between applying for a new passport or replacing a passport that is expiringAs per the NIS: E-PASSPORTS MAY NOT BE RENEWED OR EXTENDED, ONCE EXPIRED, YOU HAVE TO APPLY FOR A NEW PASSPORTAfter the application is completed and paid for, a receipt is sent to the email that the Applicant used to log on to [redacted] .com On that receipt is an interview date at the Embassy that the Applicants specifiedA copy of which the Embassy may verify from their siteAn Interview is required in order to obtain the applicants biometricsAs per Embassy site: Photographs are not required as these will be taken at the Consulate on the interview dateEvery applicant must appear in person at the Consulate for finger and thumb printing necessary to produce the E-passport The embassy itself has a processing fee which is $payable to the "Consulate General"The fees for all services are listed on the [redacted] .com site under "Support" The Embassy processing fee is clearly stated on the [redacted] consulate website under "Travel; application fees or passport" If the applicant has in fact gone to [redacted] and applied and paid for another application, he should email [redacted] with the application ID to be refunded and the new ID that was paid for in [redacted]
[redacted] Services Inc., is the approved online payment processor and provides online access to travelers wishing to obtain either a [redacted] or Passports on behalf of [redacted] Immigration Service [redacted] Services, Incadvises ALL travelers to contact the Embassy or Consulate of their choice for matters pertaining to Visas and/or Passports, policies and procedures/issuance and fees While we acknowledge that the client may have been attended to, at the intake window at the Consulate, however follby our office is only possible with additional information The client is asked to provide the name of the Consulate staff and the exact reason her [redacted] Application was not processed as it relates to her passport Please note the Consulate also misinformed the client regarding the INNOVATEServices Inc., refund policy; [redacted] The client's visa payment is valid for months and a double payment must be made in order for a refund to be valid [redacted] Services Inc., does not ask for credit card information over the phone or email Clients that experience payment issues using a credit card may receive assistance by calling the support number or sending an email The only information that is exchanged regarding credit card transactions are the first four and last four digits of the card and the application ID, never a PIN numberAt this time the client does not qualify for a refund and the payment will remain valid for months from the original date of payment.Please do not hesitate to reach out if you have any further questions or concerns.Sincerely, [redacted]
INNOVATEServices, Incis the approved payment processor for Nigeria Immigration Service INNOVATEServices, Inc provides the online Visa and Passport Application access to travelers wishing to visit NigeriaINNOVATEServices sincerely apologizes for the stress incurred, the ensued passing of time and delays in the processing of refund, as a result of the varied email correspondence between Oyinkan Adeleye and INNOVATEServices The matter is being personally handled by me and will be resolved within the next weeks maximum (this will include mailing the refund to the client).Please note the following:Application ID: [redacted] Reference Number: [redacted] Amount Paid: $($Passport Fee + $Non-Refundable Embassy Fee)Amount of Refund: $94.00The refund will be in the form of [redacted] Postal Money order and will be sent via first class regular mail to the following address: [redacted] ***We trust that the above is sufficient and thus resolves the matter of complaint ID [redacted] .If you have any further questions or concerns please do not hesitate to contact me via direct dial/text or email.Sincerely,MsTheresa M [redacted] INNOVATEServices, Inc
Hello,Mr [redacted] has not mentioned making a second payment by [redacted] until this rejectionWe have not received a [redacted] from Mr***I have contacted Mr [redacted] directly and together we are trying to locate the missing money orderInnovateServices Inchas informed Mr [redacted] correctly, that we only show one paymentin our system and we are unable to provide a refund for funds we do not haveI believe Mr [redacted] and myself will be connecting directly from now onRegards,Theresa M [redacted]
Hello, The Applicant is absolutely correctThis is a clear case for an approved refundI will initiate this myselfThe refund email does indeed go to the refund department, clearly we will need more staff to answer in a timely and efficient mannerThe applicant should receive the refund notification within hours from myself and the process for the return is usually 10-business daysI apologize on behalf of InnovateServices Incfor this inconvenience
Complaint: [redacted] I am rejecting this response because: Thank you for getting back to meThe company said that they have refunded me the money, but they never haveThey have given me a reference number to ask my bank about, but my bank told me no one has paid that money into my account and the number they gave me is not something they can traceI believe Innovate Services have no intention whatsoever to refund me the money, they just pretended they didI will forward you my latest correspondence to them in another e-mailKind regards_____________________________Dear [redacted] Please see below for the latest correspondence I had with Innovate ServicesThey never got back to my last e-mailsCould you please confirm receipt of this? Thank youKind regards [redacted] From: [redacted] Sent: January 17:To: INNOVATE REFUND Subject: Re: Refund request Good afternoon, I have not received a reply to my e-mail below, although I provided the documents requestedIf I don't hear from you or receive proof of my refund by tomorrow, I will file another complaint and escalate this furtherKind regards From: [redacted] Sent: January 10:To: INNOVATE REFUND Subject: Re: Refund request Hi, I assume you meant that you require my bank statements showing that my bank account has not been creditedPlease find them attachedI received an e-mail saying that my refund was processed on the 5th DecemberThe attached statements cover the end of November up until todayYou will see that no refund appears to have been credited to my accountIf you have credited my account, please provide me with a bank statement as wellIf not, please refund me the money today and attach a bank statement to prove this, and not just a reference number that my bank cannot traceIf this does not take place today, I will have no other option but to proceed as previously mentionedI look forward to hearing from youKind regards [redacted] From: INNOVATE REFUND Sent: January 04:To: [redacted] Subject: Re: Refund request Hi [redacted] Thank you for writing to customer careKindly send us your latest bank statement that shows your account has been creditedSincerely, INNOVATE Services Support On Mon, Jan at 2:AM , [redacted] Dear Support Team, My bank has confirmed that no payment/refund has ever been processedThe reversal ID you have given me is nothing my bank can look out for.I am getting sick and tired of having to deal with this, you are playing with people's money and timeI will file another complaint with the Revdex.com and also escalate this further with whoever necessary, until I get my money backKind regards [redacted] From: INNOVATE REFUND Sent: January 16:To: [redacted] Subject: Re: Refund request Hi [redacted] Thank you for writing to customer careWe have refunded your amount to this card no- [redacted] The reversal ID- [redacted] Kindly provide this details to your bank.And let us confirm about your refund.If not refunded we will escalates your refund as an priority basisSincerely, INNOVATE Services Support On Sun, Jan at 3:PM , [redacted] Dear Support Team, My bank has not received the refund that you mentioned to have been processed, although more than working days have passedCould you please attach any form of confirmation that the refund has actually been processed? If I do not receive a reply within two working days and no refund, I will contact Revdex.com again and file another complaint, as I do not believe this refund was ever processedKind regards [redacted] From: INNOVATE REFUND Sent: December 16:To: [redacted] Subject: Ticket Closed - Refund request Dear [redacted] Your ticket - Refund request - has been closedWe hope that the ticket was resolved to your satisfactionIf you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this emailSupport Team
Complaint: [redacted] I am rejecting this response because:They are lying, nothing has been resolvedThey have exclusive monopoly in processing Nigerian visa application paymentsYou can not submit your application to the Nigerian embassy without paying $to INNOVATEServices INCThey collect a $processing fee which is a rip-off and promises to send you the proof of payment to submit your visa applicationAs I speak, they offered for me to go get a $money order, mail it to them through courier or registered express mail, that's an additional cost, then they will send a confirmation to enable me send in my visa application to the Nigerian Embassy with additional $money order processing feeThis is a complete rip-offWhy would we need a middle person to pay the Nigerian Embassy for a fee?OK, they requested for my credit card statement and drivers license to be downloaded to them through their website, which I have doneThis will register my debit/credit card with themI submitted all these personal information to them and received a confirmatory e-mail to go ahead and make a payment of $with the card on fileI wasted more than hrs trying to complete the payment but kept getting error messagesI made several phone calls to the company and the most annoying part is that you have a company located at Connecticut and you will be speaking with some one at India.Their customer agents kept coming up with several excusesYou need to change your browser, you need to download a new java, you need to try with another card after hours, your card is blocked, you need to call your bank or credit card company to UN-block it,,,etcFor God's sake, this is the United States of America! The company needs to live up to the simple expectation of processing payments, and if they can't handle his, should stop collecting peoples personal and financial information and then making excuses for their inefficiency or in this case blaming the customer.In addition, I made a $visa processing fee in which I didn't use because the company couldn't deliver proof of payment on time before my travel to NigeriaI had to travel to Atlanta, book for a hotel for days to enable me apply for Nigerian visa and travelWhen I try to start a new application, the company's system tells me that I still have a current payment on file, can I use the payment to submit my current application?, no they said! Well make a refund, no!! OK, process a new payment, trouble!!!!In conclusion, this company has no business with processing Nigerian visa applications and payments.They're just there ripping innocent people offWhat stops people from downloading the visa application and mailing the forms and money order directly to the Nigerian Embassy at Atlanta or DC? The answer is that this guys have set up a scheme to be collecting funds for services they're not capable of providing.I just need my $refund while I make arrangements to send them another $money order for my current application.Sincerely, [redacted]
Revdex.com: While I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory.There are still fundamental problemsThe payment system crashing for using other visa cardsEnabling customer service representatives to actually do something other than a messageIt wasn't until I contacted the Revdex.com, that I got an employee who was able to be responsive and help directly Sincerely, [redacted]
Revdex.com: In reference to complaint ID [redacted] , this is to let you know that I have received an e-mail from the business mentioning that my refund request has been approved and sent to the processorThis resolution is satisfactory to me, but I will keep in touch to let you know whether the refund will really have been processed or not.Thank you Sincerely, [redacted] Menolli
Hello,The Applicant had stated to our customer support that the name on her card does not match the name on her applicationThe name she registered on the Innovatesite did not match the bank information eitherShe added a letter to her given name that was not on the card statementThe bank itself denied that charge.When paying by credit card, The first and last name must match that of the applicationIf the applicant is using a card belonging to another person,(she has used two cards that belonged to others) that person would have to register their card on the InnovateServices websiteOur support staff had tried to help [redacted] as well they could, they offered several choices to the applicant in order to make paymentregister the her card - correctlyif using a card belonging to someone else, have them register their cardpay at POS machine in Kuala Lumpurbuy a pre paid card - and register by phone with that company (not given by Customer Support) In the country of Malaysia, the pre paid debit cards needs to be registered with the company of issuance.RegardsTheresa M [redacted]
Hello, I have responded to the Applicant directly and suggested a payment by money orderI explained to Mr [redacted] that the error code that he was receiving is coming from the card processor Our Customer Support was offering valid solutions as the java error can originate in different situationsAt the same time, Customer Support was sending the error alerts to the technical support team for correction.This all happened and a solution was met within less then a hour periodThe Customer support had forwarded the Applicants emails to me first thing this morning and I had contacted the Applicant before the receipt of the Revdex.com complaintI would like the customer to withdraw this complaint as unfounded Regards Theresa M [redacted]
INNOVATEServices, Incis the approved payment processor for Nigeria Immigration Service INNOVATEServices, Inc provides the online Visa and Passport Application access to travelers wishing to visit Nigeria INNOVATEServices sincerely apologizes for the stress incurred, the ensued passing of time and delays in the processing of refund, as a result of the varied email correspondence between Oyinkan Adeleye and INNOVATEServices The matter is being personally handled by me and will be resolved within the next weeks maximum (this will include mailing the refund to the client)Please note the following: Application ID: [redacted] Reference Number: [redacted] Amount Paid: $($Passport Fee + $Non-Refundable Embassy Fee) Amount of Refund: $The refund will be in the form of [redacted] Postal Money order and will be sent via first class regular mail to the following address: [redacted] We trust that the above is sufficient and thus resolves the matter of complaint ID [redacted] If you have any further questions or concerns please do not hesitate to contact me via direct dial/text or emailSincerely, MsTheresa M [redacted] INNOVATEServices, Inc
Hello,I have responded to the Applicant directly and suggested a payment by money orderI explained to Mr [redacted] that the error code that he was receiving is coming from the card processorOur Customer Support was offering valid solutions as the java error can originate in different situationsAt the same time, Customer Support was sending the error alerts to the technical support team for correction.This all happened and a solution was met within less then a hour periodThe Customer support had forwarded the Applicants emails to me first thing this morning and I had contacted the Applicant before the receipt of the Revdex.com complaintI would like the customer to withdraw this complaint as unfoundedRegardsTheresa M [redacted]
INNOVATEServices, Incis the approved payment processor for [redacted] Immigration Service INNOVATEServices, Inc provides the online Visa and Passport Application access/completion to travelers wishing to visit [redacted] INNOVATEServices, Incadvises ALL travelers to contact the Embassy or Consulate of their choice for matters pertaining to Visas and/or Passports, policies and procedures and fees[redacted] IIdehen did not include the reason why his wife's passport was NOT issued Additionally he received advice/information and/or instruction directly from a staff member (not named in the letter) at the Consulate General of [redacted] in error with regard to the refund policy, clearly visible and explained on the INNOVATEServices, Inc., website (https://innovate1services.com/cms/refundPolicy).Mr [redacted] submitted a refund request via the correct email address, however at the time of his request (date not provided in his complaint) the request was denied as it did not fall within the refund policy parameters Mr [redacted] received an email on June 6, from INNOVATEServices Refund Support Team stating that the 'refund ticket' was closed In the meantime Mr [redacted] completed a [redacted] application (date not provided) for his wife (application ID | Reference # - not provided) and requested that the passport fee payment made earlier be applied to the Visa application, this is not part of our policy Once Mr [redacted] completes the [redacted] application for his wife and provides payment, a double payment will exist in our system, the passport application will then qualify for a refund Once again a refund request must be sent via email to the following email address: [email protected] order to fully assist and resolve the above matter the following information is required Application ID & Reference # -- passport application Application ID & Reference # -- visa application Reason for refund -- please provide exact reason provided by Consulate General of [redacted] , NY Please note the payment for the visa application must be within six (6) months of the original date of payment for the passport payment The refund request for the passport application must be made within six (6) months of the original date of passport application payment.Trusting the above is satisfactory Please do not hesitate to contact me if you have any further questions.Sincerely,Ms [redacted]
Complaint: [redacted] Dear [redacted] It is very sad that the only way for me to receive a response from Innovate Services is by filing a complaint against the company.For the past couple of months I have received the poorest customer service I have ever received from any companyIf I had to add the money spent over the phone trying to get this issue sorted, my refund would probably come up to around $200.This being said, I have already mentioned that I have already contacted my bank, provided them with the referral ID (which is of no use to them) and they have looked at all transactions between November and January (so bit just around beginning of Decemeber) and there is nothing credited to my accountI was asked to provide bank statements to prove this, and I have, but did not receive any response.Moreover, the date you mention the refund was processed in is not the same date I was first told that the refund was processed.I have an e-mail stating that my refund was processed on the 5th December, reversal ID [redacted] *he reversal ID provided by you now, as well as the refund day, are differentThis sounds all a bit odd to me.My bank has confirmed that no money has ever been credited on either of the daysPlease refer, once again, to my bank statements sent the other day for proof of thisI believe it is up to you to get in touch with your bank and query this and find out what the problem with this transfer is, and make sure that the money does end up being credited Sincerely, [redacted]
Hello, I have spoken directly with [redacted] and I have sent a refund for his application Regards [redacted]
Complaint Information: Hello, Please let me explain the process of receiving a new passport: There is NO difference between applying for a new passport or replacing a passport that is expiringAs per the NIS: E-PASSPORTS MAY NOT BE RENEWED OR EXTENDED, ONCE EXPIRED, YOU HAVE TO APPLY FOR A NEW PASSPORTAfter the application is completed and paid for, a receipt is sent to the email that the Applicant used to log on to [redacted] .com On that receipt is an interview date at the Embassy that the Applicants specifiedA copy of which the Embassy may verify from their siteAn Interview is required in order to obtain the applicants biometricsAs per Embassy site: Photographs are not required as these will be taken at the Consulate on the interview dateEvery applicant must appear in person at the Consulate for finger and thumb printing necessary to produce the E-passport The embassy itself has a processing fee which is $payable to the "Consulate General"The fees for all services are listed on the [redacted] .com site under "Support" The Embassy processing fee is clearly stated on the [redacted] consulate website under "Travel; application fees or passport" If the applicant has in fact gone to [redacted] and applied and paid for another application, he should email [redacted] with the application ID to be refunded and the new ID that was paid for in [redacted]
[redacted] Services Inc., is the approved online payment processor and provides online access to travelers wishing to obtain either a [redacted] or Passports on behalf of [redacted] Immigration Service [redacted] Services, Incadvises ALL travelers to contact the Embassy or Consulate of their choice for matters pertaining to Visas and/or Passports, policies and procedures/issuance and fees While we acknowledge that the client may have been attended to, at the intake window at the Consulate, however follby our office is only possible with additional information The client is asked to provide the name of the Consulate staff and the exact reason her [redacted] Application was not processed as it relates to her passport Please note the Consulate also misinformed the client regarding the INNOVATEServices Inc., refund policy; [redacted] The client's visa payment is valid for months and a double payment must be made in order for a refund to be valid [redacted] Services Inc., does not ask for credit card information over the phone or email Clients that experience payment issues using a credit card may receive assistance by calling the support number or sending an email The only information that is exchanged regarding credit card transactions are the first four and last four digits of the card and the application ID, never a PIN numberAt this time the client does not qualify for a refund and the payment will remain valid for months from the original date of payment.Please do not hesitate to reach out if you have any further questions or concerns.Sincerely, [redacted]
INNOVATEServices, Incis the approved payment processor for Nigeria Immigration Service INNOVATEServices, Inc provides the online Visa and Passport Application access to travelers wishing to visit NigeriaINNOVATEServices sincerely apologizes for the stress incurred, the ensued passing of time and delays in the processing of refund, as a result of the varied email correspondence between Oyinkan Adeleye and INNOVATEServices The matter is being personally handled by me and will be resolved within the next weeks maximum (this will include mailing the refund to the client).Please note the following:Application ID: [redacted] Reference Number: [redacted] Amount Paid: $($Passport Fee + $Non-Refundable Embassy Fee)Amount of Refund: $94.00The refund will be in the form of [redacted] Postal Money order and will be sent via first class regular mail to the following address: [redacted] ***We trust that the above is sufficient and thus resolves the matter of complaint ID [redacted] .If you have any further questions or concerns please do not hesitate to contact me via direct dial/text or email.Sincerely,MsTheresa M [redacted] INNOVATEServices, Inc
Hello,Mr [redacted] has not mentioned making a second payment by [redacted] until this rejectionWe have not received a [redacted] from Mr***I have contacted Mr [redacted] directly and together we are trying to locate the missing money orderInnovateServices Inchas informed Mr [redacted] correctly, that we only show one paymentin our system and we are unable to provide a refund for funds we do not haveI believe Mr [redacted] and myself will be connecting directly from now onRegards,Theresa M [redacted]
Hello, The Applicant is absolutely correctThis is a clear case for an approved refundI will initiate this myselfThe refund email does indeed go to the refund department, clearly we will need more staff to answer in a timely and efficient mannerThe applicant should receive the refund notification within hours from myself and the process for the return is usually 10-business daysI apologize on behalf of InnovateServices Incfor this inconvenience
Complaint: [redacted] I am rejecting this response because: Thank you for getting back to meThe company said that they have refunded me the money, but they never haveThey have given me a reference number to ask my bank about, but my bank told me no one has paid that money into my account and the number they gave me is not something they can traceI believe Innovate Services have no intention whatsoever to refund me the money, they just pretended they didI will forward you my latest correspondence to them in another e-mailKind regards_____________________________Dear [redacted] Please see below for the latest correspondence I had with Innovate ServicesThey never got back to my last e-mailsCould you please confirm receipt of this? Thank youKind regards [redacted] From: [redacted] Sent: January 17:To: INNOVATE REFUND Subject: Re: Refund request Good afternoon, I have not received a reply to my e-mail below, although I provided the documents requestedIf I don't hear from you or receive proof of my refund by tomorrow, I will file another complaint and escalate this furtherKind regards From: [redacted] Sent: January 10:To: INNOVATE REFUND Subject: Re: Refund request Hi, I assume you meant that you require my bank statements showing that my bank account has not been creditedPlease find them attachedI received an e-mail saying that my refund was processed on the 5th DecemberThe attached statements cover the end of November up until todayYou will see that no refund appears to have been credited to my accountIf you have credited my account, please provide me with a bank statement as wellIf not, please refund me the money today and attach a bank statement to prove this, and not just a reference number that my bank cannot traceIf this does not take place today, I will have no other option but to proceed as previously mentionedI look forward to hearing from youKind regards [redacted] From: INNOVATE REFUND Sent: January 04:To: [redacted] Subject: Re: Refund request Hi [redacted] Thank you for writing to customer careKindly send us your latest bank statement that shows your account has been creditedSincerely, INNOVATE Services Support On Mon, Jan at 2:AM , [redacted] Dear Support Team, My bank has confirmed that no payment/refund has ever been processedThe reversal ID you have given me is nothing my bank can look out for.I am getting sick and tired of having to deal with this, you are playing with people's money and timeI will file another complaint with the Revdex.com and also escalate this further with whoever necessary, until I get my money backKind regards [redacted] From: INNOVATE REFUND Sent: January 16:To: [redacted] Subject: Re: Refund request Hi [redacted] Thank you for writing to customer careWe have refunded your amount to this card no- [redacted] The reversal ID- [redacted] Kindly provide this details to your bank.And let us confirm about your refund.If not refunded we will escalates your refund as an priority basisSincerely, INNOVATE Services Support On Sun, Jan at 3:PM , [redacted] Dear Support Team, My bank has not received the refund that you mentioned to have been processed, although more than working days have passedCould you please attach any form of confirmation that the refund has actually been processed? If I do not receive a reply within two working days and no refund, I will contact Revdex.com again and file another complaint, as I do not believe this refund was ever processedKind regards [redacted] From: INNOVATE REFUND Sent: December 16:To: [redacted] Subject: Ticket Closed - Refund request Dear [redacted] Your ticket - Refund request - has been closedWe hope that the ticket was resolved to your satisfactionIf you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this emailSupport Team
Complaint: [redacted] I am rejecting this response because:They are lying, nothing has been resolvedThey have exclusive monopoly in processing Nigerian visa application paymentsYou can not submit your application to the Nigerian embassy without paying $to INNOVATEServices INCThey collect a $processing fee which is a rip-off and promises to send you the proof of payment to submit your visa applicationAs I speak, they offered for me to go get a $money order, mail it to them through courier or registered express mail, that's an additional cost, then they will send a confirmation to enable me send in my visa application to the Nigerian Embassy with additional $money order processing feeThis is a complete rip-offWhy would we need a middle person to pay the Nigerian Embassy for a fee?OK, they requested for my credit card statement and drivers license to be downloaded to them through their website, which I have doneThis will register my debit/credit card with themI submitted all these personal information to them and received a confirmatory e-mail to go ahead and make a payment of $with the card on fileI wasted more than hrs trying to complete the payment but kept getting error messagesI made several phone calls to the company and the most annoying part is that you have a company located at Connecticut and you will be speaking with some one at India.Their customer agents kept coming up with several excusesYou need to change your browser, you need to download a new java, you need to try with another card after hours, your card is blocked, you need to call your bank or credit card company to UN-block it,,,etcFor God's sake, this is the United States of America! The company needs to live up to the simple expectation of processing payments, and if they can't handle his, should stop collecting peoples personal and financial information and then making excuses for their inefficiency or in this case blaming the customer.In addition, I made a $visa processing fee in which I didn't use because the company couldn't deliver proof of payment on time before my travel to NigeriaI had to travel to Atlanta, book for a hotel for days to enable me apply for Nigerian visa and travelWhen I try to start a new application, the company's system tells me that I still have a current payment on file, can I use the payment to submit my current application?, no they said! Well make a refund, no!! OK, process a new payment, trouble!!!!In conclusion, this company has no business with processing Nigerian visa applications and payments.They're just there ripping innocent people offWhat stops people from downloading the visa application and mailing the forms and money order directly to the Nigerian Embassy at Atlanta or DC? The answer is that this guys have set up a scheme to be collecting funds for services they're not capable of providing.I just need my $refund while I make arrangements to send them another $money order for my current application.Sincerely, [redacted]
Revdex.com: While I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory.There are still fundamental problemsThe payment system crashing for using other visa cardsEnabling customer service representatives to actually do something other than a messageIt wasn't until I contacted the Revdex.com, that I got an employee who was able to be responsive and help directly Sincerely, [redacted]
Revdex.com: In reference to complaint ID [redacted] , this is to let you know that I have received an e-mail from the business mentioning that my refund request has been approved and sent to the processorThis resolution is satisfactory to me, but I will keep in touch to let you know whether the refund will really have been processed or not.Thank you Sincerely, [redacted] Menolli
Hello,The Applicant had stated to our customer support that the name on her card does not match the name on her applicationThe name she registered on the Innovatesite did not match the bank information eitherShe added a letter to her given name that was not on the card statementThe bank itself denied that charge.When paying by credit card, The first and last name must match that of the applicationIf the applicant is using a card belonging to another person,(she has used two cards that belonged to others) that person would have to register their card on the InnovateServices websiteOur support staff had tried to help [redacted] as well they could, they offered several choices to the applicant in order to make paymentregister the her card - correctlyif using a card belonging to someone else, have them register their cardpay at POS machine in Kuala Lumpurbuy a pre paid card - and register by phone with that company (not given by Customer Support) In the country of Malaysia, the pre paid debit cards needs to be registered with the company of issuance.RegardsTheresa M [redacted]
Hello, I have responded to the Applicant directly and suggested a payment by money orderI explained to Mr [redacted] that the error code that he was receiving is coming from the card processor Our Customer Support was offering valid solutions as the java error can originate in different situationsAt the same time, Customer Support was sending the error alerts to the technical support team for correction.This all happened and a solution was met within less then a hour periodThe Customer support had forwarded the Applicants emails to me first thing this morning and I had contacted the Applicant before the receipt of the Revdex.com complaintI would like the customer to withdraw this complaint as unfounded Regards Theresa M [redacted]