Please excuse the delay in responding. It has taken a while to understand exactly what happened. The reservation for [redacted] for July 10-12, 2016, came through the BedandBreakfast internet site, with which we have a contract. BedandBreakfast owns [redacted], [redacted].com, [redacted],...
[redacted], etc. Please note that when a reservation is made on any of these sites, it comes to us as a BedandBreakfast reservation. Through these months, we have learned that BedandBreakfast does not inform their affiliates of all changes and updates as this hotel sends them. Originally, for instance, Bellevue Manor 132, the suite that [redacted] reserved, had a pull-out couch, so the suite could hold 6 guests. Because groups of people get roudy, we no longer have pull-out couches as we do not want 6 guests in a suite. 4 are sufficient. The change from 6 to 4 guests in our 2 bedroom suites was made early in 2015 but apparently, this information was not shared with all BedandBreakfast affiliates. Currently, we are having a similar problem with former Jacuzzi rooms. Through the years, the Jacuzzis were not properly used by guests and many broke. Because of this, we changed the category of many of our 'Jacuzzi rooms' to 'rooms with soaking tubs' but as with other changes, this information has not been shared with all BedandBreakfast affiliates, which means guests have been disappointed. The hotel industry is also known as the [redacted] and those of us who work in hospitality truly want that each guest's visit be a wonderful and memorable experience. We regret that [redacted] was so unhappy. I personally offered various forms of compensation, but she would not hear me. Again, we are sorry to have disappointed. [redacted]
[redacted]
Please excuse the delay in responding. It has taken a while to understand exactly what happened. The reservation for [redacted] for July 10-12, 2016, came through the BedandBreakfast internet site, with which we have a contract. BedandBreakfast owns [redacted], [redacted].com, [redacted],...
[redacted], etc. Please note that when a reservation is made on any of these sites, it comes to us as a BedandBreakfast reservation. Through these months, we have learned that BedandBreakfast does not inform their affiliates of all changes and updates as this hotel sends them. Originally, for instance, Bellevue Manor 132, the suite that [redacted] reserved, had a pull-out couch, so the suite could hold 6 guests. Because groups of people get roudy, we no longer have pull-out couches as we do not want 6 guests in a suite. 4 are sufficient. The change from 6 to 4 guests in our 2 bedroom suites was made early in 2015 but apparently, this information was not shared with all BedandBreakfast affiliates. Currently, we are having a similar problem with former Jacuzzi rooms. Through the years, the Jacuzzis were not properly used by guests and many broke. Because of this, we changed the category of many of our 'Jacuzzi rooms' to 'rooms with soaking tubs' but as with other changes, this information has not been shared with all BedandBreakfast affiliates, which means guests have been disappointed. The hotel industry is also known as the [redacted] and those of us who work in hospitality truly want that each guest's visit be a wonderful and memorable experience. We regret that [redacted] was so unhappy. I personally offered various forms of compensation, but she would not hear me. Again, we are sorry to have disappointed. [redacted]
[redacted]