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We agree that damage was done to the ceiling in the hallway at the Coward property and was repaired by *** from Affordable*** *** called in and stated that he was unhappy with the finish work of the repairs and was hiring a professional to fix itWe agreed to deduct the $(which he provided
a receipt for) from his balance which is to be paid at settlementThe new invoice has been submitted to the title company for payment of the balance

First we'd like to apologize to Mrs. [redacted] for the problems that have occured. We admit that we scuffed the doorway and damaged the door. We agreed to paint the damaged areas but the customer said she would rather hire a professional to paint and replace the door and we have agreed to pay for that...

work.One appointment was missed due to a death in the Project Manager's family. He reset the appointment and went to meet with her when it was convenient for her, which was after business hours. Another appointment was then scheduled on July 13th to do the repairs in the basement as listed. Enroute to Mrs. [redacted] residence, the service truck broke down and needed to be towed. Mrs. [redacted] was called numerous times and messages were left on the only number listed on the contract. We didn't have Mr. [redacted] phone number to let him know what was going on and we appologize.Our Manageer spoke to Mrs. [redacted] on July 17th and rescheduled the service appointment at Mrs. [redacted] convenience for Saturday, July 25th.On Saturday, July 25, our Manager went to the property with crew and took care of the problems that were stated in the complaint. We removed remaining drywall, about one trash bag full of debris, leveled out floor, cleaned up all debris that was left behind and mopped floors and we agreed to pay for her contractor to paint and fix damaged door and doorway. We also cannot determine the cause of the banging noise of the air conditioning duct. We do not dispute there's a banging, we just cannot confirm that it was caused by the work performed. Lastly, as stated in the contract, we are not responsible for reconnecting any plumbing that was disconnected to perform work.