Inkcredible Outcomes

My name is Bridget G, owner of Inkcredible Outcomes. I received a letter from the Revdex.com, much to my surprise. I have 3 businesses that all have 5 star reviews and I pride myself on great customer service. The client who filed the complaint had one service done at my establishment and was to return for a follow up when healed ,after 6 weeks. She seemed to have left happy. She is requesting her money back (which I would have no problem speaking to her about if she was not happy with her service). I was not contacted by her what so ever , so I was very taken back and upset to receive a letter from the Revdex.com.I would have liked the opportunity to right what ever she felt was wrong. As far as pictures on the website, Most of the pictures are work that was done by technicians at the location. However there are a few that are pictures that are stock images of services we offer but do not have pictures of ,due to clients not giving us permission to post them.A lot of the services we do are scars that people may have insecurities about, they do not want them on the internet. At the same time we need to show potential clients examples of what the results can be.Admittedly, the website does need to be updated it has not have any pictures updated or taken off since we have opened. I actually have to contact our web designer in order to make the needed changes. We already planned on replacing photos with all of our work, seeing as though we now have more to show case. Because most of our services require multiple sessions, and healing of 4-6 weeks in between. It sometime can take a year to have before and after photos.
Please let me know how I can rectify this situation. I like to make sure our clients are happy with their outcomes. I am passionate about what I do and helping clients get their confidence back. I would not want this to tarnish the great reputation I have built thus far. It saddens me that the client didn't contact me directly before contacting you.