Infurn USA

Review: This company did not deliver the item and repeatedly issued false assurances that the item would be delivered. The order is now nine months old.

The order # is [redacted]Desired Settlement: The company must refund the total amount on the invoice.

Business

Response:

Dear [redacted],

We truly apologize for the delay on your order. Your credit

card has been refunded as of February the [redacted] in the amount of $475.03 (the

full purchase price).

Please contact your credit card company to confirm.

Sincerely,

INFURN USA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March **, 2013, I placed an order on infurn.com for two tulip arm chairs, for a value of $796.60 (order number [redacted]). The guaranteed delivery time stated by the website was 12 weeks.

On June **, the 12 weeks had elapsed, and I had not received any communication from INFURN, so I personally went to the INFURN office on [redacted] on June ** and I spoke to [redacted], in charge of Marketing at INFURN. [redacted] promised me an update.

On June **, I received an email from INFURN asking me to wait for an extra 8 weeks before receiving the delivery, thereby pushing the promised delivery maximal delay to August **.

On June **, I OK'd this change and asked for a 10% refund as a compensation. On July **, [redacted]OK'd the refund.

On August **, 4 days after the promised delivery of August [redacted], I had not received the delivery, and again no communication from INFURN informing me that they could not meet their promise.

On August [redacted], I went in person to INFURN and met Rufus [redacted], Chief of Operations and Logistics at INFURN. [redacted] promised me he would get a firm commitment from the Logistics Department re: delivery.

On August **, following this meeting with [redacted], I emailed [redacted] and asked for a proposal of monetary compensation for the extra delivery time beyond the 12+8 weeks.

On August [redacted], [redacted] called me and promised me a firm delivery commitment date of the second week of October. On August **, I emailed [redacted] to memorialize the conversation and request $200 in compensation, which [redacted] accepted.

On October [redacted], I emailed [redacted] reminding him that we were in the second week of October, and asking for a confirmation of the delivery day. On october [redacted], [redacted] answered that the Logistics Department had told him that they could not meet the second October week delivery and that they could guarantee that the goods would be delivered between October [redacted]and October [redacted].

On October [redacted], I had not received any delivery nor any communication from INFURN, so I emailed [redacted] asking for status. On Nov [redacted], I spoke on the phone with [redacted], and the same day emailed him to memorialize the conversation: [redacted] had promised that the chairs will be delivered by November [redacted]at the latest, and I had told [redacted] that if deadline is again missed, I would cancel my order, request a refund as well as monetary compensation.

On November [redacted], I came in person at INFURN (535 Fifth Ave) and met [redacted], President of GI VENTURES, an investor in INFURN USA, and expressed my deep disappointment with the poor customer service at INFURN. [redacted] promised me that the chairs would be delivered to my house during the week of Nov [redacted]. On Monday, Nov [redacted], the chairs had not been delivered. Therefore, on Nov [redacted]I emailed [redacted] Hoffman requesting a cancellation of the order, a refund, as well as monetary compensation in the amount of $2,000 for the 5 extra months beyond intially promised delivery time, and the aggravation and personal time I had to take off from work due to the very poor customer service at INFURN: lack of communication, breaking delivery promises for 6 times in a row. I also conveyed this demand by email to [redacted], PPC Marketing at INFURN; [redacted] SALTER replied on Nov [redacted], saying: "I can understand why you would like to cancel your order, be refund, and receive compensation for your time spent waiting."Desired Settlement: One week ago, I received a check in the mail from INFURN, in the amount of $796.12. This satisfies my demand for refund, but it does not satisfy my demand for monetary compensation for the the 5 extra months beyond intially promised delivery time, and aggravation and personal time I had to take off from work due to the very poor customer service at INFURN: lack of communication, breaking delivery promises for 6 times in a row. I demand monetary compensation in the amount of $2,000.

Consumer

Response:

At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted].

Sincerely,

Review: I ordered (and paid USD 923.93 via Amex) an Egg Chair on November, [redacted] 2013 and is still not delivered. I reached out by e-mail, phone and nobody has even e-mailed or called me back to address the issue.Desired Settlement: I would like the amount paid of USD 923.93 back on my Credit card and never deal with this terrible company again!

Consumer

Response:

At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted]. I did get my money back from American Express but the INFURN has not contacted me or American Express so they should get a very poor rate on Revdex.com!!!! So no need for you to continue to contact INFURN in this case, I have my money back but would like to make sure that other potential customer will be aware not to order products from this website or company!!

Sincerely,

Review: I ordered a "Glasgow TV Cabinet" from this vendor, Infurn, on 11/**/2013. I was dispatched a proforma invoice on 12/*/13 (Invoice No[redacted]) and given a projected shipping date of early February at a cost of $521.93. On Sunday, ** February 2014 I had yet to receive my item and had looked on their website for a shipping status update using my username and password for the Infurn website. When I logged in, there was no information and/or record of my purchase. I sent an email to the Infurn customer service desk and was told there would be a response within 48 hours. 48 hours had passed and I attempted to call Infurn at their 800 number but was greeted by an automated message indicating that they were not available to take any calls.Desired Settlement: I have had no positive contact with this company and a lack of record regarding my purchase indicates that they have, essentially, stolen $521.93 from me. I would like an immediate refund of the full purchase price that I paid nearly three months ago. I am no longer interested in the receipt of this product, nor am I interested in being contacted by their customer service representative. I would like an immediate refund for the aforementioned sum immediately.

Business

Response:

Dear [redacted],

We are very sorry to hear that you have had such

difficulties contacting our customer support team. As per your request your order has been

cancelled and your credit card has been refunded the amount paid.

As for the order history I am concerned that the wrong user

name or password was used since this order will still be reflected online even

though it has been canceled.

If you wish to reset the password and or user name please

feel free to contact our support team via email and we can assist in doing so.

Again we are truly sorry that your experience was not a

positive one, and hope you accept our apologies.

Sincerely,

INFURN USA