Infinity Carpet Care

I am rejecting this response because: I was charged $for pre-conditioning, That is part of cleaning according to ALL other carpet cleaning companies. NOT ONE CARPET COMPANY CHARGES FOR THAT. Because I am A SENIOR *** (owner of Infinity Carpet Care) Thought he could get away with taking advantage of me ( gouging me ) I am old, but I don't like to be taken advantage of if I can avoid it. It takes a while for me to realize what is happening. *** ***

Consumer states that the business has contacted them directlyThey have rectified the problemThey were very courteous and conducted themselves in a very professional mannerConsumer states that they would go ahead and use them again

Business states that they have contacted consumer directly to address the dissatisfaction with the services previously renderedAs a courtesy, business redid the job and consumer remained adamant about arguing about the priceBusiness believes consumer may just be dissatisfied with the price
agreed upon prior to the services being renderedThe business prides itself with the quality of work they provide and the satisfaction of their customersThe job was performed at business high quality standards

Review: I employed Inifinity Carpets to clean my carpets on 10-21-15. They didn't do my wife's side of bed nor underneath the bed I called them the next day 10-22-15 Wed-[redacted] the owner said he'd call me - next wed 10-29-15 in the afternoon. I cancelled a Doctor's appt. @ 1:30pm so We'd be home-They [redacted] & [redacted] never showed-up I called them @ 3:30pm - left message asked them to call they did not call Wed or Thurs - So I called Revdex.com Fri 10-30-15 to report.Desired Settlement: I would like for them to complete the job.

Consumer

Response:

Consumer states that the business has contacted them directly. They have rectified the problem. They were very courteous and conducted themselves in a very professional manner. Consumer states that they would go ahead and use them again.

Review: responded to an advertisement which I received in the mail offering steam cleaning of 3 rooms Plus hallway for $75.00. They took advantage of me because of my age (84) and I am single with NO pets, carpet did NOT need pre-cleaning and if it did It should have been included in the price according to 4 other companies I called also I told him that I didn't need that [redacted] but he insisted that I should to protect the carpet. I felt pressured into following his advice. My total bill went from $75.00 which was the advertised price to $175.00 because he was pressuring me. I pointed out the few areas that needed his attention, but I did not see him spot clean these areas before he started cleaning the entire room. He charged me $60 for pre-conditioning the spots. After the carpet has dried the same spots were still there and they are still there. .Desired Settlement: I think I am entitled to a $100.00 refund because I was pressured into agreeing to services that should have been included in the price and after paying for extra services my carpet is still NOT CLEAN..

Business

Response:

Business states that they have contacted consumer directly to address the dissatisfaction with the services previously rendered. As a courtesy, business redid the job and consumer remained adamant about arguing about the price. Business believes consumer may just be dissatisfied with the price agreed upon prior to the services being rendered. The business prides itself with the quality of work they provide and the satisfaction of their customers. The job was performed at business high quality standards.

Consumer

Response:

I am rejecting this response because: I was charged $60.00 for pre-conditioning, That is part of cleaning according to ALL other carpet cleaning companies. NOT ONE CARPET COMPANY CHARGES FOR THAT. . . Because I am A SENIOR 83 [redacted] (owner of Infinity Carpet Care) Thought he could get away with taking advantage of me ( gouging me ) I am old, but I don't like to be taken advantage of if I can avoid it. It takes a while for me to realize what is happening. [redacted]