Infiniti of Ardmore

I took my car yesterday to get an oil changeThe overall service was good, however the receptionist at the front desk was very rudeWhen I went to pay for the service, the rep just laid the customer copy on the counter and advised the charge was I gave her a $and she advised she didn't have changeI advised that was all I had on me and with an attitude she got up from the desk and went to get changeShe came back gave me my change and that was itI had to ask was the invoice sheet my copyHer disposition was very disturbingThe young lady was A [redacted] -A [redacted] with short hair and glassesI work in a field where customer service is very importantThe service guys also agreed the receptionist is very rude

[redacted] February 7, 2017The Revdex.comDear [redacted] ***:In response to ID [redacted] I have met with the customer and we were able to come to an agreement that satisfies both parties If you need any additional information please feel free to contact me.Thank you,Leigh T [redacted] General Manager Infiniti of Ardmore###-###-####

November 13, Dear *** ***:This letter is in regards to a complaint submitted on 11/4/2014:Reference ID # *** Name: *** *** *** *** *** ** *** ***We apologize and have deleted *** *** from our systemShe will receive no
further mailings now or in the future.Regards,Nick MGeneral Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]I am rejecting this response because:Although the GM was the first...

person from Infiniti of Ardmore to call and apologize for this fiasco that was where it ended a mere apology.  He said I could use his name if ANOTHER incident occurred which clearly did not address all of the issues that I have had since purchasing this car.  On July 31, 2017 the main screen in the car which controls the radio, navigation, and [redacted] went completely black while I was driving.  I pulled over and took a video that I have attached to this complaint.  Today August 2, 2017 another indicator light appeared about the "electronic instrument cluster" on the dash and I am still left wondering how this happened when all I wanted was to purchase a brand new "luxury" car. I haven't contacted the dealer about these most recent incidents because of the way the aforementioned problems have been handled.  At this point I wish I had never had purchased an Infiniti despite making my first car payment last week.  On top of me receiving solicitations from other luxury vehicles in the last two days I am wondering again why am I being punished like this for buying a brand spanking new car of the showroom floor and expecting it to give me zero problems after having it for only 50 days.  There are no other words to describe this other than a nightmare. 
Regards,
[redacted]

I took my car yesterday to get an oil change. The overall service was good, however the receptionist at the front desk was very rude. When I went to pay for the service, the rep just laid the customer copy on the counter and advised the charge was 42.35. I gave her a $100.00 and she advised she didn't have change. I advised that was all I had on me and with an attitude she got up from the desk and went to get change. She came back gave me my change and that was it. I had to ask was the invoice sheet my copy. Her disposition was very disturbing. The young lady was A[redacted]-A[redacted] with short hair and glasses. I work in a field where customer service is very important. The service guys also agreed the receptionist is very rude.

See Attachment.

[redacted] <[redacted].com>12:47 PM (2 hours ago)to me [redacted],RE:  [redacted]We would like to help this customer, but she needs to be willing to contact my service department.  If the customer would prefer to work thru me please forward my contact information to her to we can get it the car scheduled to be reviewed by our service department. Thank you, Leigh *. T[redacted] General Manager Infiniti of West Chester Infiniti of Ardmore ###-###-####

[redacted] February 7, 2017The Revdex.comDear [redacted]:In response to ID [redacted] I have met with the customer and we were able to come to an agreement that satisfies both parties.  If you need any additional information please feel free to contact me.Thank you,Leigh...

T[redacted]General Manager Infiniti of Ardmore###-###-####

Review: I purchased a part from the dealership on 9/24/2013. I returned the new, unused part on 10/08/2013 and was told our refund would be issued though the mail right away. I have called multiple times a week for the last nines weeks. I spoke to the accounting department at the end of October and they said the refund would be issued right away. Since then I have left countless messages for [redacted] in the accounting department that have gone unreturned. My calls to the parts department have gone unreturned. My emails to [redacted], the Service Manager, have gone unreturned. It is now two months after my refund was supposed to be issued and I still have not received it and my efforts to resolve the issue are being rebuffed.Desired Settlement: I want a full refund issued immediately.

Business

Response:

Hi Allison,

Attached please find copies of communication with [redacted] Auto regarding this issue along with a copy of the cancelled check (deposited 12/3/2013) which satisfied the issue.

Please close this case as satisified.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I asked numerous times for Infiniti of Ardmore to stop contacting us by email for several years, and I still get email from them.Desired Settlement: I want them to stop sending me email and to purge our email address from their system.

Business

Response:

November 13, 2014Dear [redacted]:This letter is in regards to a complaint submitted on 11/4/2014:Reference ID # [redacted] Name: [redacted]We apologize and have deleted [redacted] from our system. She will receive no further mailings now or in the future.Regards,Nick M.General Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: THIS DEALERSHIP DEPOSITED A $1,500 CHECK WHICH CASUED ME TO BE CHARGED A $30 NSF FEE ON MY CHECKING ACCOUNT. HOWEVER, THE $1,500 WAS PAID USING MY [redacted] DEBIT CARD ALONG WITH A $500 DEPOSIT FROM MY BANK OF AMERICA [redacted]. IT WAS AGREED THAT I WOULD PAY AND THE CHECK WOULD BE RETURNED; NOT DEPOSITED. I HAVE WITNESSES TO THIS AND ALSO HAVE VERIFICATION THAT THIS WAS AGREED UPON ON FRIDAY, JUNE 28, 2013.Desired Settlement: I WOULD LIKE THE $30.00 NSF FEE REFUNDED IMMEDIATELY. ALSO, I WOULD LIKE A LETTER EXPLAINING THIS SITUATION AS I WANT TO PROVIDE THIS TO MY BANK GIVEN IT WAS THE DEALERSHIP'S MISTAKE.

Business

Response:

Please see attached response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went to inquire about a G35, I spoke to [redacted] who ended up being rude but I gave him benefit if the doubt (Me: "what can you tell me about this car?" [redacted]: "what can I tell you, its a used car").

After saying that they would run a 'soft ' inquiry on my credit...they lied and after almost two months I'm still getting letters from credit agencies with the 'Hits' on my credit.

I call their financing department and was told that "it would be taken care of" but the I only told them my last name ('[redacted]') which I sure there is more then one in the system; and he never asked for any of my other information.Desired Settlement: A letter to reporting credit agencies of unauthorized credit inquiries.

C.C. letter to me

Business

Response:

November 5, 2013 [redacted]

Revdex.com of Metro Washington DC and Eastern PA 1054 Oak st Scranton PA 18508

Dear [redacted],

We have an online credit application service with Dealer Track. Since this issue started 7/27/2013, we had to contact them to do a deeper dive into the system. Dealer Track was unable to find and file that indicates that Infiniti of Ardmore sent [redacted] application out for lender approval. The representative from Dealer Track states that since the file does not exist, Infiniti of Ardmore in fact did not send the application for bank approval.

If [redacted] could provide Infiniti of Ardmore with a recent Inquiry list from the credit agencies, we would be able to possibly verify his concern.

Review: I would like to file a complaint against Infiniti of Ardmore located at [redacted] Ardmore PA [redacted] on 9/2/2013 I went with my son and we purchased a2009 Infiniti G37 all-wheel drive this dealership is very shady they used every single tired, antiquated car sales tactic in the book it’s an unnecessarily exhausting experience. When it comes time to review the final numbers ,everything changes from prior conversations .then they start the “dealing “process ,even though everything had already been negotiated .the G37 sticker on the window said it had a warranty remaining from original factory warranty and [redacted] (sales guy) checked it on internet car facts and said 20,000 miles for power train still left and of course when we sat down to sign paper work the finance manager said oh that’s warranty is expired when I stated [redacted] just checked it he said I looked at other cars so I must have gotten them confused witch car had what and honestly it took suck a long time to get to this point I just wanted out they dragged the process out for hours to exhaust you so I purchased a warranty for 2,198 . when I got home and searched the car warranty I found that the car was still under the factory warranty so they lied to sell me an extended warranty .they handed my son 2 keys for the car but when I went home noticed that one of the keys are valet key only and now I need to purchase a $500. Key .and most importantly the car has 3 different tires on it the front 2 are Dunlop and 1 of the back tire is Goodyear the other is continental you would never expect this kind of tactics from a large dealer I’m disappointed when I called [redacted] to ask about the key and tires and why would they do business in such a manner he basic said you purchased a used car and then said a manager will call you back and its 6 days after the fact and no one called back and when I call them it goes to voice mail .

Sincerely

[redacted]Desired Settlement: a 2nd key for no charge and 4 matching new tires and a refund on warranty

Business

Response:

October 1, 2013

Dear [redacted]:

[redacted]'s vehicle is scheduled into the Ardmore Service Department today. She will receive two new tires to match the two already on her vehicle and a 2nd key at no charge.

Thank you for your assistance in resolving this matter.

Sincerely,

Review: I purchased a vehicle from Infiniti of Ardmore in June 2013. I bought a used 2010 BMW 335xi for $25,000.00 + $2,800.00 for a warranty. I put $14,000.00 down and the rest was credit. Shortly after I left the lot the car had major problems totaling over $6,000.00. The warranty covered it and the dealership fixed it after it had been in the shop for 2+ weeks. The next day I drove 2+ hours away to the shore and the car broke down again, with even further issues adding up to another $3,500.00. This time I was driving and the engine started shaking rapidly and then shut off cutting off brakes and power steering. I could've been killed or ended up in the ocean if I had been going a little quicker. The vehicle was in the shop for another 1-2 weeks and I decided to trade it in and get another vehicle. They gave me $19,000.00 for the trade in even though it was their issue. They did not inspect the vehicle correctly before putting a warranty onto it. I then purchased a BMW 750Li from the same dealership expecting not to have any issues. I was once again wrong. The dealership had told me countless times that they did not know how to fix or identify the issue and stated I had to take the car to [redacted] BMW. I took the car there for them to examine it. BMW then stated the car had over $8,000.00 in damage and it should not have been sold in the condition it was in. The warranty company stated the damage was preexisting and the car should not have left the lot in that condition, especially from a reputable dealership. I found a contact number for the previous owner and he stated he knew about the car issues which is why he traded it in. He had told the dealership the issues in advance but they didn't act on it. They must have [redacted] inspecting vehicles because 2/2 cars had over $6,000.00 in damage. The dealership then went behind my back to [redacted] BMW and took my car to some repair shop I didn't know about (basically STOLE my car) and when they were confronted about it they stated, "Well, you want the car fixed don't you? Then let us take it where we please." This dealership should not be permitted to sell used vehicles. Their work ethic is terrible. Their attitude is horrible. They have no respect towards customers when an issue arises and they are impossible to get a hold of. When I asked them for the warranty checklist, which they should have on file they, keep ignoring my calls and emails. I will be filing a preliminary injunction against the dealership if they cannot resolve every issue with the vehicle, compensate me in full for the work I did myself and for my lost work time. They took advantage of me because of my age.Desired Settlement: I lost countless hours of work, lost my entire summer and couldn't get to 1/2 of the meetings I had to go to. All of that is irreplaceable regardless of any monetary value. I spent thousands on insurance, engine work, and car payments. The stress and aggravation was high. I lost $14,000.00 from my first trade in and another $7,000 from this trade in. I put over $2,500.00 into both cars for engine work myself that wasn't covered.

Consumer

Response:

$8,500.00 for fuel injectors, valve seals, gaskets, heads, etc..

$800.00 for front brakes