Infiesta Accounting Services

Greetings~This customer was using our services to process credit card transactions. The customer incurred normal fees from processing payments.  However, when it came time for the business to pay for these transactions, their accounts rejected numerous times.This ultimately led to our...

decision to close their account upon settlement of funds owed (despite the customer's protests to keep the account open).As it was towards the end of the month, the actual closure of the account missed the final cutoff window which incorrectly resulted in an additional monthly service fee that should not have been charged.Our support department immediately agreed to issue a refund; these refunds are normally settled at the end of the month.The customer was unhappy with this response and called to complain to a supervisor asking that the refund be expedited; the supervisor agreed to expedite the refund.  The refund was issued as of yesterday 1:34 pm:Status: (Refund)Date/Time: 12/14/2015 01:34 PM PSTExplanation: Approved (00)Capture Amount: -$63.08Transaction Id: 19[redacted]7Despite meeting the customers requests, they filed a complaint.We feel we have already addressed this customer's complaint and request that the Revdex.com remove it from our file.With kindest regards,E[redacted]