Industrial Valve Sales & Service, Inc

Thank you for your attention to this matter.   Mr [redacted] car was towed in because as the initial vehicle complaint states "vehicle cranks and starts but vehicle will shut off right away." Our technician investigated and found out the customer had a 'PO100' code stored in his computer...

which is a reference to a failed Mass Air Flow sensor.  There were no other codes found in the computer. After verifying the failure, we recommended to Mr. [redacted] to replace that part to start with and we would drive the vehicle and make sure there were no other issues experienced.  we also recommended the air filter get replaced and he accepted.  After the part was replaced we took the car for a drive and it ran fine.  The vehicle would not stall out as before and there were no more codes in the computer.  At that point we are done and we called the customer to let him know the vehicle was running good and he could pick the vehicle up. Four days later the customer contacted us and said he was experiencing similar conditions with the vehicle and we said he could bring the vehicle in that day but could not guarantee we could service it that same day.The customer then got angry and used profanity towards our manager and stated that he was going to take the vehicle to the Lexus dealer because we could guarantee service that same day.  The customer than came in on March 6th, an employee greeted him and found the source of his complaint , asked the customer to wait while they found the manager to talk to Mr. [redacted]. The manager talked with the customer and Mr. [redacted] provided the paperwork from the dealer which indicated they found a different code which pointed to the oxygen sensor which they replaced.  Our determination is that the vehicle was towed in, but driven away after our repairs which indicates the issue we experienced was taken care of. We serviced the code we found and there were no more codes when we were done. We can go no further after that point.The customer got back to us four days later meaning the car would not stall any more after coming into our facility not able to keep running.  He was here complaining on the 6th and was here maybe a total of 15 minutes, not the 'many hours' as he said.  We saw the receipt from the dealer and it said the oxygen sensor was replaced, not the 'same sensor' as Mr [redacted] states. We would have been glad to replace that sensor if there was a code for it originally and acting up.