Industrial Electric & Mechanical Inc.

We have reviewed your request and complaint filed with the Revdex.com. Our records indicate a technician was sent to your home for requested spring repairs on the sectional. The technicians report came back that there were no broken springs to repair and that the
cushion cores were failing. The damages to the cushion cores were not accepted as this damage is not listed in the plan coverage. Based on the information provided and the terms of your protection plan we are unable to service this request. Please refer to your protection plan for coverage and terms