Industrial Electric and Instrumentation Ltd.

Industrial Electric and Instrumentation Ltd. never repaired the electrical concern on Overhead Bi-fold Door. I had Industrial Electric and Instrumentation Ltd to perform electrical work and troubleshoot on overhead Bi-fold door on two separate occasions. The first service call was completed on April 27, 2015 Invoice number [redacted] and the description of the work to troubleshoot garage door for the sum of $349.13. The second service call was completed on April 29, 2015 Invoice number [redacted] and the description of the work to troubleshoot garage door and could not identify the problem with the door. Suggested to the owner to call door motor controller supplier and have them fix it. for the sum of $498.75. I Hired a journey electrician from Estevan to diagnose and repair the garage door and was found that electrical wiring promblem. Desired SettlementI feel that invoicing two separate times and never repaired the electrical concern totally poor workmanship. [redacted]Business Response [redacted]We would like to apologize to our client for his experience. We were called to fix an issue and we were told by the clients son which parts we needed to replace. As we started work the door was lowered by the customer and our staff were stuck in the building with their truck for several hours. We went back out with parts that were special ordered from the door manufacturer and as we tried to troubleshoot the issue the son again would not let us do our job. He interfered with our journeyman and was verbally abusive to the point where our journeyman packed up and went home. Our manager called the son and tried to explain things and he too was verbally abused. We charge all client for time spent on a job and will always do our best to be conciliatory of price and try to be polite but our only option with this client was to walk away before things escalated further. This was our first time working for this customer and we did not sell the original door opener as he ordered it online and had to come to us for support after the fact.