Initial Business Response / [redacted] (1000, 10, 2016/06/30) */ June 30, ***: I would like to apologize to you for my less than professional behavior on your visit to our store on Memorial day this past June I had just taken a pizza order from one of our business partners when you placed your order for pizzasI had estimated a completion time for the pizzas and your pizzas at 11: I do not remember what your order was or what exceptions were placed on it but if you asked for creamy garlic sauce and we put red sauce on your pizza that was our fault I apologize again and would like to extend to you an offer of free pizzas of your choice on your next visitPlease let your order taker know that there is someone highly allergic to tomatoes and we will make every effort to insure that there is no cross contamination with tomatoesIf you request, we will even change our glover prior to making your pizzas to insure that the employee has not handled any tomato products prior to making your pizza Just let the cashier know that there is a note up that you should receive free pizzas and they will take care of it Thank you for your understanding [redacted] SVirginia St Reno, Nevada Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate your assistance in resolving this matterTo the best of my knowledge, it has been resolved amicablyCordially, [redacted]
Initial Business Response /* (1000, 10, 2016/06/30) */
June 30, 2016
[redacted]:
I would like to apologize to you for my less than professional behavior on your visit to our store on Memorial day this past June.
I had just taken a 40 pizza order from one of our business partners when you placed...
your order for 2 pizzas. I had estimated a completion time for the 40 pizzas and your 2 pizzas at 11:45.
I do not remember what your order was or what exceptions were placed on it but if you asked for creamy garlic sauce and we put red sauce on your pizza that was our fault.
I apologize again and would like to extend to you an offer of 2 free pizzas of your choice on your next visit. Please let your order taker know that there is someone highly allergic to tomatoes and we will make every effort to insure that there is no cross contamination with tomatoes. If you request, we will even change our glover prior to making your pizzas to insure that the employee has not handled any tomato products prior to making your pizza.
Just let the cashier know that there is a note up that you should receive 2 free pizzas and they will take care of it.
Thank you for your understanding.
[redacted]
8175 S. Virginia St.
Reno, Nevada 89511
Initial Consumer Rebuttal /* (2000, 12, 2016/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your assistance in resolving this matter. To the best of my knowledge, it has been resolved amicably. Cordially, [redacted]
Initial Business Response / [redacted] (1000, 10, 2016/06/30) */ June 30, ***: I would like to apologize to you for my less than professional behavior on your visit to our store on Memorial day this past June I had just taken a pizza order from one of our business partners when you placed your order for pizzasI had estimated a completion time for the pizzas and your pizzas at 11: I do not remember what your order was or what exceptions were placed on it but if you asked for creamy garlic sauce and we put red sauce on your pizza that was our fault I apologize again and would like to extend to you an offer of free pizzas of your choice on your next visitPlease let your order taker know that there is someone highly allergic to tomatoes and we will make every effort to insure that there is no cross contamination with tomatoesIf you request, we will even change our glover prior to making your pizzas to insure that the employee has not handled any tomato products prior to making your pizza Just let the cashier know that there is a note up that you should receive free pizzas and they will take care of it Thank you for your understanding [redacted] SVirginia St Reno, Nevada Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate your assistance in resolving this matterTo the best of my knowledge, it has been resolved amicablyCordially, [redacted]
Initial Business Response /* (1000, 10, 2016/06/30) */
June 30, 2016
[redacted]:
I would like to apologize to you for my less than professional behavior on your visit to our store on Memorial day this past June.
I had just taken a 40 pizza order from one of our business partners when you placed...
your order for 2 pizzas. I had estimated a completion time for the 40 pizzas and your 2 pizzas at 11:45.
I do not remember what your order was or what exceptions were placed on it but if you asked for creamy garlic sauce and we put red sauce on your pizza that was our fault.
I apologize again and would like to extend to you an offer of 2 free pizzas of your choice on your next visit. Please let your order taker know that there is someone highly allergic to tomatoes and we will make every effort to insure that there is no cross contamination with tomatoes. If you request, we will even change our glover prior to making your pizzas to insure that the employee has not handled any tomato products prior to making your pizza.
Just let the cashier know that there is a note up that you should receive 2 free pizzas and they will take care of it.
Thank you for your understanding.
[redacted]
8175 S. Virginia St.
Reno, Nevada 89511
Initial Consumer Rebuttal /* (2000, 12, 2016/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your assistance in resolving this matter. To the best of my knowledge, it has been resolved amicably. Cordially, [redacted]