Indianapolis Star

We have contacted the subscriber about the delivery issues.  We have apologize for the missed newspapers, non re-delivery when requested, wet papers, and placement issues.  The field manager and operations manager have been notified of these issues.  I have added 1 month of credit to...

both the subscriber's accounts and given her my name and number in case there would be any future issues.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the Indianapolis Star has made this promise to me numerous times in the months that I have been dealing with this, and have little hope that the problem will ever be resolved. If it is not, I will terminate my subscription and expect a full refund since I never received the service I paid for.
Regards,
[redacted]

The consumer has already been refunded $12.99 back to their cc in July. In the previous response we decided to refund the customer $40.00, which this total is more than what consumer requested. Thank you.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]