Initial Business Response /* (1000, 5, 2014/07/10) */
Our general manager, [redacted], personally connected with Mr. [redacted] via telephone at approximately 3pm on July 9, 2014. [redacted] extended apologies and guest was assured that these issues will be addressed immediately....
[redacted] concluded the telephone conversation by providing Mr. [redacted] with his personal contact information, including email address/direct office line/mobile number, so he may personally handle and look after guest's accommodation upon his return visit to the Moana Surfrider, A Westin Resort & Spa.
Initial Consumer Rebuttal /* (2000, 7, 2014/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/07/10) */
Our general manager, [redacted], personally connected with Mr. [redacted] via telephone at approximately 3pm on July 9, 2014. [redacted] extended apologies and guest was assured that these issues will be addressed immediately....
[redacted] concluded the telephone conversation by providing Mr. [redacted] with his personal contact information, including email address/direct office line/mobile number, so he may personally handle and look after guest's accommodation upon his return visit to the Moana Surfrider, A Westin Resort & Spa.
Initial Consumer Rebuttal /* (2000, 7, 2014/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)