My ADS security system is defective and after speaking with several people by phone during the past two weeks the last person I talked with on 12/14/said ADS would do a no charge service call the next day No show on 12/15/so I called the Birmingham office on 12/ The lady that took my call said they did not have a work order but she did say she could see that I have the same defective part that was repaired during an earlier service call but she had to charge for another service call I'm not sure how long my system has been inoperative We had a kitchen fire recently and the alarm failed My contract expires in October, 2016, She said I would have to pay the monthly charge until then even if the system does not work
My ADS security system is defective and after speaking with several people by phone during the past two weeks the last person I talked with on 12/14/said ADS would do a no charge service call the next day No show on 12/15/so I called the Birmingham office on 12/ The lady that took my call said they did not have a work order but she did say she could see that I have the same defective part that was repaired during an earlier service call but she had to charge for another service call I'm not sure how long my system has been inoperative We had a kitchen fire recently and the alarm failed My contract expires in October, 2016, She said I would have to pay the monthly charge until then even if the system does not work