Independence College of Cosmetology

Miss [redacted] also complained on our Facebook page and has received an apology there.   We are never happy when a service does not turn out like the client (or we) expected it to.    The price was quoted to Miss [redacted]'s mother before the service was started.  Her mother...

approved the price and said it was what they were used to paying.   Miss [redacted] was quoted a haircut for $7.50, a reconstructor for $5.00 and $115.00 for her hair color.  Nothing was changed about the price.   She received the cut (although the student said it was not undercut in the nape).  She received the reconstructor and the color service.   The color service did not turn out to be the color she requested.  We were not happy either.   Miss [redacted] was told that we would redo the color to make it right. She was invited back at her convenience.  We cannot keep students after hours to re-do color so we asked Miss [redacted] to call when she could come back.   She walked outside and her mother was also told that we wanted to fix the color to make it right.   Since our founding in 1960 we have had a policy of no refunds.  We are a school with students who are learning.  Part of that process is to learn how to fix mistakes.  That cannot happen if we don't get a chance to fix the problem.  We always strive to make our clients happy with our services.   We are still open to offering repair/reconstructor treatments to Miss [redacted] and to re-do the color (if she has not already had something done to change it).  We would also offer her next hair cut for no charge.  This has been our policy for 57 years.