In-Shape Health Club - All Locations

In-Shape Health Clubs has received the above-referenced customer complaint and appreciates the opportunity to respond We have spoken to [redacted] regarding his membership concern and were able to amicably resolve this issueIn-Shape Health Clubs welcomes feedback from members and will provide resolutions customized for our individual member needs Sincerely, [redacted] Member Services Manager In-Shape Health Clubs

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond I have spoken to Mr [redacted] regarding his concerns and we have resolved his complaint to his satisfaction.In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, [redacted] ***Member Services ManagerIn-Shape Health Clubs [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Yes the matter has been resolved to the best it could be at the timeI spoke with in shape and they wouldn't give me a written apology because they felt there management did nothing wrong, but we were able to figure out a way we're we both would be happy so the matter has been tooken care of.Thank you so much for your help

Please see attached

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond We have spoken to [redacted] regarding his membership concern and were able to amicably resolve her issueIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, Heaven Goins Member Services ManagerIn-Shape Health Clubs

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond We have spoken with [redacted] regarding her concern and we were amicably able to resolve her concern by review our standard club temperatureIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs

Thank you for allowing us to respond regarding the incident this member is complaining aboutFor the member’s own privacy, we are reluctant to provide specifics regarding the incident about which she has complained, except to confirm that it is not a contract, billing, promotion, refund or cancellation disputeWhile we do not agree that the member is entitled to any compensation related to the matter, in good faith, and in the spirit of maintaining a positive relationship with this member and providing her with outstanding service, we offered a fair resolution of the matterWe also offered her the opportunity to cancel the membership We have tried to resolve this matter to the best of our abilityShould you have any questions, please contact me Sincerely, [redacted] Social Media Manager In-Shape Health Clubs, Inc209-922-

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respondI have reached out to Lisa via phone to assist her with resolution and am waiting to hear back from her In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc###-###-####

I am rejecting this response because: I am not satisfiedI deserve my entire refund, just because it may be written in the contract doesn't make me as a paying customer well aware!

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond We have attempted to contact [redacted] by phone and have left voice messages and will continue to reach out to her to come up with a resolution In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc [redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond We have spoken to Michael regarding his concern and were able to amicably resolve his issue by cancelling the agreement and adjusting the billing as neededIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc209-922-

Please see the attached

In-Shape Health clubs have received the above-referenced customer complaint and appreciate the opportunity to respondWe have attempted to reach [redacted] *** by phone and emailTo date, we have not received a responseWe would love the chance to provide a resolutionPlease contact [redacted] at [redacted]

I am rejecting this response because: I received a voicemail message from In-Shape like their response saidI was at work and unable to answer the call at the timeI called her back on Friday, November 27th and left a message (she was probably out for the Thanksgiving holiday)I tried calling again today Monday, November 30th and left another messageNothing has been resolved yet so please do NOT close this complaintI appreciate your help in this matter

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond We have spoken to Ms [redacted] regarding her concern and were able to amicably resolve her issue by adding her parents to her membershipIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc [redacted]

Complaint: I wanted some extra push for my workout and figured I would see how I liked personal training. I went to the personal training office and asked if I could try out a month of personal training and he showed me my options and prices. I chose the 4 sessions for $300 and he showed me a piece of paper which I signed stating that I had 4 sessions. I did not want to continue personal training after my 4 sessions that I purchased so I did not purchase more sessions; so I thought. I was out of the country on vacation for 2 weeks so I didn't notice until after the fact that they charged me for more sessions. I spent a month trying to figure out why they charged me and finally a customer service rep said that they sent me an electronic email (that I had no clue about) stating that it will be auto-renewed until I cancel. I did not sign that so that is fraud and never saw that contract nor was I told about it. I made it very clear I just wanted to try out training for a month and see how I liked it and that is what we agreed upon when I signed up. I would like to be reimbursed for the fraudulent charge of $303 that I did not authorize

Complaint Detail: The In-shape gym on Mooney boulevard has scammed me into paying for two and a half months worth of a gym membership that I did not want or agree toNot only was I uninterested and absolutely tricked into this contract, the customer service from their front desk and management
staff was terribleI signed a up for a one year gym membershipAfter the year came to end, I spoke with a front desk clerk to inquire about the last day of my membership, she informed me it was at the end of JuneI said, "Great, I don't need to do anything else?" the clerk replied, "Nope, that's it."It is now August and I have been charged for two additional months! I called and spoke to a membership adviser and they told me I am now on a month to month membership per my original contract, even though my one year had ended and I was not asked to renewI was told in order to cancel I would have to go to the gym in person and request for them to cancel my membershipWhen I got to the gym I went to the front desk and told them I wanted to cancel my membership and asked to speak to a managerInstead of doing this right away the front desk clerk asked me why I wanted to cancel and why I needed to speak to a managerI told her I didn't want anything more than a one year contract and that I wanted a refund for the two months that I didn't want or use my membershipThe woman said "Managers don't deal with that and we don't give refunds".Furious, I said fine just cancel my membershipI came to find out that the cancellation policy takes days and I will be charged for half of a month next month even though I insisted I wouldn't be using this gym nor any of the In-shape gyms.I hope that this complaint reaches the right ears and the management/front desk take their jobs seriously and make an effort treat their members with respectI will never again sign a membership nor recommend this gym chain to anyone! They have forever lost my business and hopefully many others do not fall prey to their tactics Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to *** regarding her concern and advised MsSteele that we have already resolved her account and that she wouldn’t incur any further billingIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, *** *** Social Media Associate In-Shape Health Clubs, Inc***

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have attempted to contact *** by phone and have left the member a couple voice mails and have yet to receive a responseIn-Shape Health Clubs welcomes feedback from
members, and will provide resolutions customized for our individual member needs Sincerely, *** *** Social Media Manager In-Shape Health Clubs, Inc***

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Marlene and explained that the climate controlled fans will activate in order to bring the temperature to the preset settingThe fans may be on more or less in other areas of the gym to adjust the temperature as a resultA facility technician verified that the fans and air-condition unit in our cardio theater are working properlyIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We spoke to Ms*** on 6/8/and reviewed her account history with her. We did cancel the membership and waived her return item feeIn-Shape Health Clubs welcomes
feedback from members, and will provide resolutions customized for our individual member needsShould you have any questions, please contact me Sincerely, *** *** Social Media Manager In-Shape Health Clubs, Inc###-###-####