In Our Defense Training Institute, LLC

Regarding the
above complaint, this customer was told that we would perform further hydrostatic pinpointing for free after we repaired the first break. Ms. [redacted] hired someone else to perform
the repairs; therefore, it would be unreasonable to expect us to perform
further hydrostatic pinpointing...

for free, so that she, presumably, could hire
someone else to perform repairs for her again.As you can see by the attached Invoices, our technician was at [redacted] for over three hours (arrived at 9:00, left at 12:15) on the first
visit (Inv. 8114). Our usual charge for Hydrostatic Pinpointing is $249 per
hour, so she clearly already received a discount for services. I'm not certain
why she feels that we should do further work for free. We visited the site
again to confirm our pinpointing, and our technician reiterated our agreement
to perform hydrostatic testing without additional charges was based on us performing
the repair work.Please note that
Ms. [redacted] signed both Invoices, so she understood that additional pinpointing
would not be provided for free, since she did not use us to perform the work.
She also signed to indicate that she was "100% satisified" with the
work - on both invoices.I am attaching
copies of both Invoices, along with our technician's write-up on the job.Please contact
our Office if you wish to discuss this further, or require any further
information.

after numerous attempts to reach this member, we were able to reach her and settle this matter.I have refunded to this member $128.24. This is the total refund amount calculated due to her.Thank you,Theresa R[redacted]