Imuraya USA Inc Reviews (3)
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Imuraya USA Inc Rating
Description: Food Products
Address: 2502 Barranca Pkwy, Irvine, California, United States, 92606
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Mr*** ***,
We thank you
for taking the time to notify our company regarding your unsatisfactory experience with the product, "Green Castilla" purchased at the Market in the City of Industry We received notification from the Revdex.com that your contact through [email protected] was unattended. We deeply apologize for your inconvenience
We are taking every action possible to investigate the cause of this situation
I have attached a letter from our President in response to your unfortunate experience
We would like to request for your assistance in providing us with any pictures and/or packaging information you may have retained for this product. This will greatly help in our investigation to improve and strengthen our quality control in our commitment to provide high quality products.
Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please pass these pictures for the company to review. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Review: I wrote to the company regarding this issue. However, there has been no response.I was eating their product, the Green Tea Castilla (purchased from 168 Market in City of Industry) when I found what looked like a bug or fly in the cake (photos available on request).I think there may be some problems with their quality control.Desired Settlement: The company needs to provide an acknowledgement and an explanation.
Business
Response:
Mr. [redacted],