Import Replacement Parts LLC

The item this customer ordered was out of stockWe told him that when our new inventory came in, which would be at least a week, the price would be higher because of a manufacturer cost increase that made it impossible to sell for the old priceThe price he paid was based on our previous inventory cost, and again, that was sold outWe immediately refunded the customer in full for his order once he said he did not want to pay more or wait for the item, because he thought he could still find it cheaper than our new price would have to beWe are truly sorry for the inconvenience, but we've been honest with him and quick to get the customer his money back in full once we became aware of this issue

Complaint: [redacted]I am rejecting this response because:If you advertise you have an item at a certain price and it is in stock during your advertisement a business owners its pledge and doesn't state that they are out of stock and you need to pay more. It is we are out of stock and there will be a delay. This is called false advertisement.  Sincerely,[redacted]

The item this customer ordered was out of stock. We told him that when our new inventory came in, which would be at least a week, the price would be higher because of a manufacturer cost increase that made it impossible to sell for the old price. The price he paid was based on our previous inventory...

cost, and again, that was sold out. We immediately refunded the customer in full for his order once he said he did not want to pay more or wait for the item, because he thought he could still find it cheaper than our new price would have to be. We are truly sorry for the inconvenience, but we've been honest with him and quick to get the customer his money back in full once we became aware of this issue.