Imagineers

Every interaction I have had with Imagineers has been negative. I contribute to their salaries yet I am treated as a nuisance. It appears that others have received the same treatment I have: "We consider the matter closed." Well I don't. I am the customer. You work for me. I'll decide when the matter is closed.

Landlords/Tenants Be Ware!!! Think twice before you use ImagineersChecks arrive on the 9direct depositStaff is unresponsive-took phone calls to resolve an issue Often rudePhone calls not picked up-u can be put on hold for as long as mins before you get the operatorScheduling appointments are impossible-gave them a week of open time and weren't able to meet with meInspection process is long, tedious and extremely nit picky "Original condition"Income validation sameFrequent threatening letters to resolve issues-with check abatementUse any other office, worse organization I've seen in, I have years of experience News articles are right on-they need a management overhaul

Mrs [redacted] Dispute Resolution Specialist The Revdex.com [redacted] RE: Case # [redacted] Dear Mrs***: I am in receipt of your March 25, email correspondence regarding Case # [redacted] and the revised complaint Attached is a direct communication from the roofer that did the work (including pictures) that refutes [redacted] 's assertion that it was done incorrectly The work was completed timely and the work was done properly If you or [redacted] have additional questions or need additional information please feel free to contact me at [redacted] Sincerely, [redacted] President

Complaint: ***
I am rejecting this response because:
*** *** mentioned ‘a certain amount of reasonable noises’However *** *** didn’t explain the way he come up with this definition; when and what kind of measurements were done on the noises and vibrations in the buildingCan *** *** share his personal experience living in constant noise and periodical vibration of the floor under his feet?
Statement ‘homeowners can expect to experience a certain amount of reasonable noises’ has no references to any supporting documents, why person should expect living in constant hazardous noise environment.
I also want to comment on ‘Other homeowners in the same building as *** *** have not complained about this problem.’ I live in unit 45BThis issue is also affecting unit 45A, it’s unoccupied for the last two yearsBefore that in the fall of previous 45A unit owner *** *** *** rented it out to *** *** *** * *** *** ***Tenants complained to *** *** on the numerous occasions and she notified Imagineers LLC many timesAfter tenants left and without getting noise problem resolved *** *** couldn’t rent it out and left the unitIt became property of *** condominium association and was sold last year to *** *** *** *** also complained about problemOn November 15, he sent thorough explanations to MrPete Hinman, our property manager from Imagineers
*** *** wrote: ‘If *** *** believes that he is still experiencing unreasonable, excessively loud noises then we ask that he report that …’ I want to point out when I reported the issue this year on January and on January I only received two automatically generated ‘Message confirmation from Imagineers’ and nothing else, no follow up, no calls - nothingI also tried to exchange e-mails with *** *** *** **.; he never replied to e-mail I sent on December 2, 9:PM*** *** doesn’t say if I get any replies to my future reports
*** *** gave explanations in his reply: ‘… GNY replacing the entire circulation pump, purging air out of the zone loop and installing larger flange gaskets and spring couplings.’ I never received explanations similar to this beforeOn Nov 13, 6:AM I wrote to *** *** ***: ‘Unacceptable level of noise from the boiler is in my apartment.” at 2:PM I just received: ‘I understand’Is contacting Revdex.com the only way to get any explanations?Sincerely,
*** ***

September 16,
class="MsoNormal">
*** *** ** ***
Dispute Resolution Specialist
The Revdex.com
** *** *** ***
*** ** ***
RE: Case # *** * *** *** ***
Dear *** ***:
I am in receipt of your September 11, email correspondence regarding *** *** *** *** * *** who is a homeowner in the *** Condominium. *** is a unit condominium community in ***, CT built in the 1960s. Imagineers is the property management company for *** condominium. In that capacity we report to the *** Board of Directors.
*** *** Revdex.com complaint reported that he was unhappy regarding the humming noise that he hears in his unit relating to the heating equipment for the building where he lives Each of the nine buildings in the *** community has a boiler that provides circulated hot water for heat and domestic hot water to the units
When *** *** originally brought his noise complaint to the attention of Imagineers and the board, a heating and cooling expert (***) was engaged to troubleshoot the complaint. After the heating system expert (***) investigated the noise complaint, they made multiple and repeated attempts to correct any issues. This included GNY replacing the entire circulation pump, purging air out of the zone loop and installing larger flange gaskets and spring couplings.
We believe that the replacement of the circulating pump and other action has resolved the issue. As in any older circulated hot water heating system, homeowners can expect to experience a certain amount of reasonable noises when the system is in operation. Other homeowners in the same building as *** *** have not complained about this problem. If *** *** believes that he is still experiencing unreasonable, excessively loud noises then we ask that he report that he believes that all the action that has been taken to date has not impacted the problem to a level of reasonable expectations.
If you have any additional questions or need additional information please feel free to contact me at ###-###-####
Sincerely,
*** ** ***
President
CC: Board of Directors
*** ***, Imagineers

November 2, *** *** ** ***
*** *** ***
*** *** *** ***
** *** *** ***
*** ** ***
*** *** * *** *
*** ** *** Dear Mrs***: I am in receipt of your October 24, email correspondence regarding *** *** (Case # ***), who is a homeowner in the *** *** *** Condominium Association. *** *** *** is a 108-unit condominium community in *** *** *** Imagineers is the property management company for *** *** ***. In that capacity we report to the *** *** *** ** *** Mrs*** has made the request that water damage repair to her unit caused by a roof leak be performed by a contractor of her selection. Mrs*** was asked to provide a copy of the quote from her contractor to repair the water damage, which she did on 10/28/16. The board of directors reviewed this request and authorized use of the contractor and payment upon verification that the contractor is properly licensed and insured. Mrs*** also expressed concern that drain on her roof may not be adequate based on a report she has reported she received from association’s roofing contractor earlier in the year. We have checked the original invoice from the roofing contractor to try to confirm what the roofing contractor may have said at the time and it did not mention any concern regarding the drain. In addition, we will reach out to the roofing contractor to further investigate and reconcile Mrs*** concern on this matter. If you have any additional questions or need additional information, please feel free to contact me at ###-###-#### Sincerely, Kenneth ** *** President CC: *** ** ***
*** *** ***

The Revdex.com, Inc
*** M***
Dispute Resolution Specialist
South Turnpike Road
Wallingford, CT
RE: *** *** Complaint # ***
Dear Mrs*** ***:
I am writing to provide the
requested response to the above referenced complaint. We have already responded that the work was
completed and was completed properly by a qualified and licensed roofing
contractor. We believe this matter to be
fully closed and do not have any further action to take or information to provide on
this matter. Thank you
Sincerely,
*** ** ***
President

Landlords/Tenants Be Ware!!!
Think twice before you use Imagineers.
Checks arrive on the 9th-no direct deposit.
Staff is unresponsive-took 10 phone calls to resolve an issue. Often rude.
Phone calls not picked up-u can be put on hold for as long as 45 mins before you get the operator.
Scheduling appointments are impossible-gave them a week of open time and weren't able to meet with me.
Inspection process is long, tedious and extremely nit picky. "Original condition".
Income validation same.
Frequent threatening letters to resolve issues-with check abatement.
Use any other office, worse organization I've seen in, I have 18 years of experience. News articles are right on-they need a management overhaul.

Mrs. [redacted]
Dispute Resolution Specialist
The Revdex.com
[redacted]
 
RE:      Case # [redacted]
 
Dear Mrs. [redacted]:
 
I am in receipt of your March 25,
2015 email correspondence regarding Case # [redacted] and the revised complaint.  Attached is a direct communication from the roofer that did the work (including pictures) that refutes [redacted]'s assertion that it was done incorrectly.  The work was completed timely and the work was done properly.  If you or [redacted] have additional
questions or need additional information please feel free to contact me at
[redacted]
 
Sincerely,
[redacted]
President

Dear [redacted],
We are in receipt of your March 24, 2015 email correspondence regarding Case # [redacted] regarding [redacted] homeowner at [redacted]...

[redacted].  The [redacted] is a
condominium community in [redacted]. 
Imagineers is the [redacted] for [redacted]  The service request which Mr. [redacted] references was placed on March 16, 2015 and was completed on March 20, 2015.  The service request required a qualified roofer to repair.  Once a qualified roofer could be scheduled to properly address the problem, the work was completed.  We believe that at the time this complaint was submitted to Revdex.com the work was already completed.  We believe that this matter is closed and that there are no other outstanding issues.  Thank you.  [redacted]

Review: Since 2001 I own & live in building [redacted] of [redacted] condo in [redacted] on the first floor (I rented the unit number of years before 2001). Starting the fall of 2010 I have excessive humming noise in the apartment (making unlivable condition in my unit) during cold season (end of September till end of May) when boiler in the basement generate hot water to warm up 16 apartments in the building. This noise affects my health. Imagineers L.L.C. ([redacted] 06105; ###-###-####; [redacted] – ‘[redacted] Association’ property manager from Imagineers, ###-###-####) performs maintenance for my Condo. I unsuccessfully contacted them numerous times. Other then saying they don’t know the reason for the noise, they didn’t provide me with information. It took me a great afford to find out (this spring) the reason for the humming noise. After I notified Imagineers about the cause they notified me they would do nothing about it. Please help.Desired Settlement: I want them to significantly decrease excessive humming noise in my apartment to the livable level so it won’t affect my health (for example by exchanging water pump of the boiler for proper one.)

Business

Response:

September 16, 2014

Review: On March 16 at 9am I called Imagineers to report a water leak coming through the roof and down the vent pipe damaging the bathroom ceiling. I left a voice mail with [redacted] At 11 am I called back only to be given her voice mail again.It took several calls to actually speak to a person which was [redacted]. I explained the dire situation to her and she said a work order has been issued. Its now been over a week and no repairs have been made. I have been emailing her explaining that I can see light where the vent pipe exits the roof. If we get any extended heavy rain much more damage will occur. Heavy rain is forecast for this week. I am at wits end here,am I supposed to stand back and idly watch as more damage occurs to my property?Desired Settlement: Repair the leak now before the damge gets worse!!

Business

Response:

Dear [redacted],

We are in receipt of your March 24, 2015 email correspondence regarding Case # [redacted] regarding [redacted] homeowner at [redacted]. The [redacted] is a

condominium community in [redacted].

Imagineers is the [redacted] for [redacted] The service request which Mr. [redacted] references was placed on March 16, 2015 and was completed on March 20, 2015. The service request required a qualified roofer to repair. Once a qualified roofer could be scheduled to properly address the problem, the work was completed. We believe that at the time this complaint was submitted to Revdex.com the work was already completed. We believe that this matter is closed and that there are no other outstanding issues. Thank you. [redacted]

Business

Response:

Dear [redacted],

We are in receipt of your March 24, 2015 email correspondence regarding Case # [redacted] regarding [redacted] homeowner at [redacted] The [redacted] is a

condominium community in [redacted].

Imagineers is the Property Management Company for The [redacted]. The service request which Mr. [redacted] references was placed on March 16, 2015 and was completed on March 20, 2015. The service request required a qualified roofer to repair. Once a qualified roofer could be scheduled to properly address the problem, the work was completed. We believe that at the time this complaint was submitted to Revdex.com the work was already completed. We believe that this matter is closed and that there are no other outstanding issues. Thank you. [redacted]

Business

Response:

Mrs. [redacted]

Dispute Resolution Specialist

The Revdex.com

RE: Case # [redacted]

Dear Mrs. [redacted]: I am in receipt of your March 25,

2015 email correspondence regarding Case # [redacted] and the revised complaint. Attached is a direct communication from the roofer that did the work (including pictures) that refutes [redacted]'s assertion that it was done incorrectly. The work was completed timely and the work was done properly. If you or [redacted] have additional

questions or need additional information please feel free to contact me at

[redacted] Sincerely,

President

Consumer

Response:

Review: [redacted]I am rejecting this response because:

This complaint started beause of a slow response to repair leak.

I had called Imaginers early Monday morning March16 to put in a service order.

I wasnt notified that the job was completed on Friday March 20 untill Tues March 24

Had I known that on Friday March 20 or earlier that the job was to be scheduled and/or repaired on that day this complaint would not have been filed.

As far a I knew by Tuesday March 24 the job was still not completed.

Now this has gone from a slow response to defective work complaint.

The roofer states they repaired collar on a serviceable flange. I have attached pictures (2)of first job with flange bent up on both ends after collar was installed.

The second time the complete flange/collar was replaced ,again with the edge of flange not secured to roof.And frankly a sloppy looking job.Picture Attached (1)

I dont believe the pictures the roofer has are of the repair to my vent.

Is the leak repaired? Yes.

Has the job been done correctly? No

Im done trying to get this completed properly.

Sincerely,[redacted]

Business

Response:

The Revdex.com, Inc.

[redacted] M. [redacted]

Dispute Resolution Specialist

94

South Turnpike Road

Wallingford, CT 06492

RE: [redacted] Complaint # [redacted]

Dear Mrs. [redacted]:

I am writing to provide the

requested response to the above referenced complaint. We have already responded that the work was

completed and was completed properly by a qualified and licensed roofing

contractor. We believe this matter to be

fully closed and do not have any further action to take or information to provide on

this matter. Thank you.

Sincerely,

President

Review: We have been living in [redacted] in [redacted] CT for over 4 years. We need a plumber to come to our unit ever 3-6 months to have a clog removed from our main line. (shared with our neighbor)

When we call Imagineers we are told we have to speak with Karen. We left Karen numerous voice mails over a 6-8 week period requesting a plumber. No return call from Karen, just a phone call on a Wednesday from the plumber asking if he can come in 30 minutes! I had to leave work for this unexpected last minute visit because our shower is completely backed up at this point and dirty water is in the tub.

While the plumber was snaking the pipe he broke a hole in the eroding line. Once he did that, water began to pour from the pipe onto the ceiling in the bathroom below. The plumber had to cut a hole out of the ceiling to have the pipe fixed and informed us "we will pay for the ceiling to be fixed."

Once our pipes are fixed we are informed that we need to call Imagineers to set up an appointment to have the ceiling fixed. Again, after 2-3 months of calling Karen and leaving numerous voice messages we still did not get a return phone call.

Last week, we receive a letter in the mail from Phil G[redacted] stating that they are not responsible for the damages done to our unit, and we must file an insurance claim to have the ceiling fixed.

Today we called Karen to discuss this letter we received, and again got her voice mail. We left a message requesting her to call us back.Desired Settlement: I want to speak with someone every time I call Imagineers or I want a return phone call back if we have to leave a voice mail.

I want our bathroom ceiling to be repaired by Imagineers, without cost to us or our insurance company.

Business

Response:

September

22, 2015

Mrs.

Dispute

Resolution Specialist

The

Revdex.com

RE: Case # [redacted] – Mrs. [redacted]

Dear

Mrs. [redacted]:

I

am in receipt of your September 14, 2015 email correspondence regarding Mrs. [redacted] Case # [redacted], who is a homeowner in the [redacted] Condominium

Association. [redacted] is a 90 unit

condominium community in [redacted], CT.

Imagineers is the property management company for [redacted]. In that capacity we report to the [redacted] Board

of Directors.

Our

records indicate that the common plumbing drain required cleaning on only two

occasions. Prior to the blockage earlier

this year, we last show an issue with the line being blocked on July 9, 2012. The property assistant Carol was surprised to

hear of the claims of no response to the calls received as she recalls speaking

with the resident numerous times. Following

the clearing of the blockage earlier this year, a service request was placed on

May 19, 2015 to have the onsite maintenance person address the repair. As of the August 13, 2015 meeting the repair

had yet to be completed. Observing the

open service request, the Board of Directors advised the community association

manager Phil G[redacted] to cancel the service request and advise the unit owner

that the matter should be submitted to the unit owner’s insurance company and

that per the Association’s governing documents the expense should be that of the

unit owner.

Upon

receipt of the complaint from the Revdex.com, Mr. G[redacted] revisited

the issue and asked the onsite maintenance staff person to inspect the damage

to the ceiling and to the floor. The

onsite maintenance person visited the home on September 15, 2015. He determined that the damage to the ceiling

was not extensive. He also determined

and advised the homeowner that the damage to the floor was unrelated to the

pipe leak during the drain line snaking. The onsite maintenance person reported back

to Mr. G[redacted] his findings. In the

interest of resolving this matter, Mr. G[redacted] authorized the repair of the

ceiling by the onsite maintenance person at the expense of the Association. The work is scheduled to be started on

October 1, 2015 after being scheduled with the unit owner at a mutually

convenient time.

If

you have any additional questions or need additional information please feel

free to contact me at ###-###-####.

Sincerely,

Kenneth

G. S[redacted]

President

CC:

Board of Directors

Phil G[redacted], Imagineers

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,