ILoveKickboxing Reviews (%countItem)
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ILoveKickboxing Rating
Description: KICKBOXING
Address: 605 Rogers Rd, York, Ontario, Canada, M6M 1B9
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I had to cancel my yearly membership with this company... Due to medical issues that I have that started because of doing kickboxing with this company, my medical issues are not directly related to anybody that works there. However, going into kickboxing so intently gave me shin splints. I miss classes for 3 weeks... And then I had to cancel my year subscription because I didn't know when I would be able to make it back. I was then informed I had to give up my last month's deposit, plus I would have to pay for an entire other month because they needed 30 days notice. I understand the giving up my last month's deposit because that's what happens when you pay first and last... however what I don't agree with is being charged an entire other month after I already voiced it was because of medical issues, which means I could not have given them 30 days notice! Also before canceling I had not gone there for an entire month... So now I am paying two months of my membership that I did not use!
I feel like they were not fair to me, and they have taken almost $500 from me... When it was not something that I can actually control!
Because of this not being in my control, and this being due to medical problems, I feel like I should not have to pay for the month of the 30 days notice when I have already paid for a month I did not use. They did not listen to me nor try and understand my side of things... So I would like to be reimbursed just for that one month, I will pay the last month's fee that's fine... But I feel like the 30 day notice charge is a little bit ridiculous because it's a medical problem as to why I can't go
Contact Name and Title: ***
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*** reached out to us on April 10th to enquire process to hold her membership due to medical reasons. As per membership agreement, her monthly membership dues are scheduled for 10th for every month. Employee handling cancellation process simply followed the procedure. Employees do not have access members financial details. Employee informed owner of members request. Upon review, based on payment history we determined that member is eligible for refund. Member was sent refund of $163.85 on May 4th 2019. We have reached out to member to ensure that we have settled the matter to her satisfaction. We are waiting for her response.