ILoveKickboxing

I signed myself and my niece up for kickboxing out the va beach va new gym! I was told that 141$ was a special and it was just hold our spot!
This was in oct!
Now its nov and you are trying to take more money out my account another $141 for my niece and on my debt card.

I have already paid that payment in Oct. I was also told and I have text as proof , that gym would open in Nov 14 and I would would have two full
Months free and half of jan .
Jan 14 for membership. Now I’m being told Gym will not open until Dec and you have taken almost 400$ from me

I would like FULL. refund because you false advertise and had me thinking I would have two months free. You also told me when I enrolled it was just holding fee and it would not come out my bank account! But it did! Same day I enrolled payment was taken. I also have proof of this text, thats another false advertisement. Very unprofessional. We are in a recession , people need there money they shouldn’t be playing games like this.

Please refund me
All my money! Downpayment and membership fees! For my niece jalexus person and I! This is so unprofessional I organize! We are in a recession you can not just play with people money! I have emailed , called , text and nobody has help me !

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved once it is transferred to the Brooklyn location Sincerely, [redacted]

I signed up for classes at ilovekickboxing in *** *** *** in JanuaryI was told I had days to cancel, but I would not get my deposit backOn the 13th day I decided to call and cancelI called countless times and no one answered, I left multiple voicemails stating that I wanted to cancel my membershipI even reached out to an employee via Facebook that I wanted to cancelHe read the message and never respondedI was just charged the first monthly fee of $I haven’t attended a class since the first day that I went

This is a top-notch spot to get one of the best workouts in your lifeFrom minutes of high-intensity interval training to continuous bag work, you will improve your body and striking skillsThe trainers are always on their A-game? when it comes to teaching the classes: full of high energy, skill, knowledge, and motivationWhether you are a newcomer or a regular, people are always treated with respectHonestly, it's a place full of positive vibes, motivated staff, and excellent classes to get you in shape and striking like a kickboxer
Additionally, the gym is kept very cleanFrom the mat to the bathrooms, everything is consistently tidyPlus, there are some great items in the bathroom to tidy yourself up; including face wipes, sprdeodorant, and other personal care items

We have remedied this with the memberThere was some miscommunication in this matterWe understand that she was upset but there are missing items in thisThere are two people on this complaint*** *** was our memberHer spouse was the one Bill spoke toWe have written logs of our voice
mails and do not have as many missed callsSecondly the info to cancel due to injury is and has always been giving when asked forOur records show the disability form was only submitted in Mid NovemberShe was canceled and we refunded moneyWe have called and left a message and sent her an email as well

Complaint: ***I am rejecting this response because:
The issue has not been resolvedI have provided all information as requested, and Bill spoke with me, *** *** both timesHe stated that he did not provide me accurate information the first time and agreed he did not handle the situation correctlyAll paperwork, once I was able to have someone provide me truthful and accurate information was provided in October With the delay and inaccurate and inappropriate actions of the club, I am still waiting for the full refundSincerely,*** ***

To whom it may concern,
Our studio reached out to resolve this issue with *** today 11/1/16. She had contacted our billing company but not reached out to us directly so we were unaware of this issue
It is resolved and she will be reaching out to you guys to let you know
that as well
Thanks,
--
Kelly H***
Franchise Manager ILKB
***@ilovekickboxinggigharbor.com
www.ilovekickboxing.com
253-857-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Do yourself a favor and book your first session! I felt way too self conscious and overwhelmed by the idea of joining a typical "gym" and truthfully lacked the motivation to even go. I thought for sure I would feel just as awkward when a friend suggested I go with her to ILK. I mean come on, look at those perfectly ripped bodies on the advertisements. After subduing my anxiety, my first class flew by and I genuinely enjoyed it! It's a fun, judgement free environment. The instructors are friendly & encouraging, the facility is clean and everyone there is on a different level of their own personal fitness journey. The pace is challenging, but manageable for all body types and fitness levels. Plenty of class times available to accommodate any schedule. What are you waiting for?!

I love iLoveKickboxing! The staff is so awesome and motivating that I enjoy coming! It’s so much fun! The workout makes me feel so much healthier and stronger!

iLoveKickboxing has been fantastic! The staff is awesome and motivating! This is a great workout for anyone whether you are just starting out or not. Can't recommend it enough!

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once it is transferred to the Brooklyn location.
Sincerely,
[redacted]

ilovekickboxing.com [redacted] When I first signed up I was afraid cause I am in horrible shape and thought that I would not be able to do it. But when I went for my first class there was so much energy and the instructors and owners are so nice. This place makes me want to workout and not just sit on my butt and not do anything. I have only had a couple of classes and I already feel it

Please contact HQ immediately and we will be happy to issue you a refund for this.
You can ask for [redacted]
Thanks

We apologize that your cancel request did not satisfy the rights of cancellation as detailed on your membership agreement. If you are unsatisfied with the facility you were training in, you are more than welcome to transfer your membership to another location.

I really enjoy ilovekickboxing.com. It is great fitness and fun all in one. You can focus on your fitness goals. One hour a session is a great way to get in strength cardio and stretching. You can make time for it because they offer classes morning to evening. It's cool to hear all the bags being it and looking at people focus. We drive each other to do our personal best

I am new to kickboxing, but the staff is friendly and the moral of the environment is always exciting. I started just a couple weeks ago and I feel amazing. I have tried so many workout class in the past and I can honestly say that kickboxing is my favorite so far and by far the most challenging. Once you walk out you feel like you received a full body workout. I work in a very stressful environment, so I look forward to hitting some bags after work. The class is motivating and it is for all fitness level. If you are looking for a great workout, good results, and a welcoming environment then you should try it out. Thank you ILKB Round Rock Crew - yall are the best!

My experience at I Love Kickboxing (Old Bridge) has been great. The staffs are all awesome, friendly and motivating. They are willing to give each member the attention they need to perfect their technique, and will correct you as you go. If you do not want to join the monthly / annual membership, you can join the “class pass” so you deduct the class you attended from your “class pass” package. The best thing is you can go to any of the ILKB studios, unlike the other places where you can only go to the designated studio. They always share some healthy tips with you to keep you healthy in each class. The good news is, they will soon have class for kids so we can build the healthy habit in young age! I highly recommend ILoveKickboxing Old Bridge to friends!

Love it!!! Awesome workout facility great staff

Review: I signed up with the I Love Kickboxing Gym back at the end of December 2013. The agreement includes the purchase of 65 classes that can be used at any of the ilovekickboxing locations for a set amount of $**0 for 6 months. When I was sold the contract, the sales associate [redacted] told me that they had a new location opening up on [redacted] in the Financial District blocks away from my job. It was for this reason only I agreed to sign the contract as the [redacted] location is nowhere near my house or job. We are now in July and the location is still not open. I contacted the [redacted], at the [redacted] location via email on 7/* to express my concerns and request a refund in exchange for the classes I have purchased. I followed up on 7/* as I did not receive a response. on 7/** I sent another follow up as I still had not heard anything. on 7/**, [redacted] finally responded that she could not provide a refund and that I have 59 classes I have to use or gift to someone if I do not want them. I responded requesting contact information of someone I can speak to regarding my issues and request for a refund. Her response was "Unfortunately, we do not give refunds". I responded stating that I would like her supervisors email address as selling memberships under false information is both unethical and illegal and her response of simply stating they do not provide refunds is extremely unhelpful. She said she would get back to me ASAP. It is now 7/** and I sent a follow up on 7/** requesting the contacts info to which I received no response.

Selling memberships under false information to get people to sign up is extremely unethical and cannot be legal. I have no desire to use the classes that I have paid for and feel my request for a full refund in exchange for the classes is extremely reasonable considering the circumstances. 0locationsDesired Settlement: I would like a full refund in the amount of $720 in return for the classes purchased.

Business

Response:

Please contact HQ immediately and we will be happy to issue you a refund for this.

You can ask for [redacted]

Thanks