Illinois Police Association

After researching this complaint, we have resolved the situation and the lien has been released by DMVI spoke to Mr [redacted] this morning by phone and informed him that we would reimburse him the $fee that DMV will charge him for the title if he brings back his receipt to the dealershipWe apologize for any inconvenience in this matter[redacted] General Manager

This letter is in response to Complaint ID: ***, a customer service complaint sentto you on 4/14/ The initial complaint was in regards to response time of a returncall from our clinical staff Unfortunately, privacy laws prohibit us from discussing anypatient specific
information.What I can share is that in our practice appropriate communication involves informing aparent of the time frame a return call can be expectedReturn call time frame is basedon information given by the parent and what information/response is required by staff.We have reviewed the complaint and made appropriate response within our practice.The physicians and staff at Augusta Pediatrics appreciate the contact from Revdex.comlnaddition, we appreciate the opportunities to communicate with our parents and strive torespond to all messages in an appropriate time frame that is given to the parent at theirinitial call.Regards*** ***Office ManagerAugusta Pediatrics