Initial Business Response /* (1000, 5, 2014/08/21) */
Mark,
I apologize that you felt like I wasn't trying to address the broken light with youUnfortunately, in this industry, minor accidents are bound to happen and I understand the inconvenience and frustration it can causeWhen I
spoke to you in regards to this issue, I explained that at the townhome complex the maintenance crews are required to weed whack along the edging and around all of the obstacles that are in the lawnI also advised that the lights should be placed within the beds, not outside of the edging in order to avoid any future issuesWhen I personally stopped out there to take a look at the broken lights, I found only one broken light and also put the remaining lights back within the edging as I had advised would be best when I spoke to youI fixed the broken light for you and I had the maintenance crew return itI do apologize that I did not follow up with you after that pointI tried to contact you today and left a messagePlease contact me so we can resolve this issue to your satisfaction
I hope you will accept my apologies,
***
Initial Business Response /* (1000, 5, 2014/08/21) */
Mark,
I apologize that you felt like I wasn't trying to address the broken light with you. Unfortunately, in this industry, minor accidents are bound to happen and I understand the inconvenience and frustration it can cause. When I spoke to...
you in regards to this issue, I explained that at the townhome complex the maintenance crews are required to weed whack along the edging and around all of the obstacles that are in the lawn. I also advised that the lights should be placed within the beds, not outside of the edging in order to avoid any future issues. When I personally stopped out there to take a look at the broken lights, I found only one broken light and also put the remaining lights back within the edging as I had advised would be best when I spoke to you. I fixed the broken light for you and I had the maintenance crew return it. I do apologize that I did not follow up with you after that point. I tried to contact you today and left a message. Please contact me so we can resolve this issue to your satisfaction.
I hope you will accept my apologies,
[redacted]
Initial Business Response /* (1000, 5, 2014/08/21) */
Mark,
I apologize that you felt like I wasn't trying to address the broken light with youUnfortunately, in this industry, minor accidents are bound to happen and I understand the inconvenience and frustration it can causeWhen I
spoke to you in regards to this issue, I explained that at the townhome complex the maintenance crews are required to weed whack along the edging and around all of the obstacles that are in the lawnI also advised that the lights should be placed within the beds, not outside of the edging in order to avoid any future issuesWhen I personally stopped out there to take a look at the broken lights, I found only one broken light and also put the remaining lights back within the edging as I had advised would be best when I spoke to youI fixed the broken light for you and I had the maintenance crew return itI do apologize that I did not follow up with you after that pointI tried to contact you today and left a messagePlease contact me so we can resolve this issue to your satisfaction
I hope you will accept my apologies,
***
Initial Business Response /* (1000, 5, 2014/08/21) */
Mark,
I apologize that you felt like I wasn't trying to address the broken light with you. Unfortunately, in this industry, minor accidents are bound to happen and I understand the inconvenience and frustration it can cause. When I spoke to...
you in regards to this issue, I explained that at the townhome complex the maintenance crews are required to weed whack along the edging and around all of the obstacles that are in the lawn. I also advised that the lights should be placed within the beds, not outside of the edging in order to avoid any future issues. When I personally stopped out there to take a look at the broken lights, I found only one broken light and also put the remaining lights back within the edging as I had advised would be best when I spoke to you. I fixed the broken light for you and I had the maintenance crew return it. I do apologize that I did not follow up with you after that point. I tried to contact you today and left a message. Please contact me so we can resolve this issue to your satisfaction.
I hope you will accept my apologies,
[redacted]