iHealth Labs

for weeks email after email asking for a refund label and all I got was a run around do not conduct any business with this co. I had purchased the blood glucose monitor and first I tried to cancel the order but I was told the order had already shipped and when I received the product simply return it for a refund but that is not true

This product is defective. I had a high fever and their thermometer never displayed anything higher than 98. Using another thermometer, my temperature was 103.

I am very fortunate that I did not expose my co-workers or anyone else to COVID, thinking that I didn't have a fever.

There needs to be some type of investigation into this company's products. Especially when it can be a matter of life or death.

I purchased a no touch forehead thermometer through Amazon from this company that is defective. Amazon will not accept the return and they wont refund
I recently purchased an iHealth no touch thermometer through Amazon. When I received the device and started using it I noticed that it only reads one temperature. Over several days I tried this thermometer vs another and the results were fairly clear. The iHealth thermometer only ever reads one or two temperatures, the competing version showed varying temperatures. No matter what part of my body I point the iHealth thermometer at it reads the same thing.

I contacted Amazon about returning the product but have been told that because it was sold directly by iHealth labs that I must contact them. Amazon will not issue a refund.

I have contacted iHealth labs and requested support but they have directed me back to Amazon. I told them Amazon directed me to them as the retailer but they will not issue a refund.

At this point they have basically stolen $51.00 from me.

cant contact,call ,email dont respond

ordered thermometer in may was taken out of mastercard 5/30/20.order # XXXXXX $43.99 plus $9.99 shipping..atone point they said "lost in system you want us to ship imediately or refund money" I responded to ship imediately e mail was not accepted. tried calling several times got recording #X XXX XXX XXXX .tried email telling them if they cant ship please return money so I can go elsewhere, did not accept email.I tried

On March 31st I ordered (XXXXX) a oximeter and thermometer from IHealth Labs website. On April 13th, the oximeter arrived but not the thermometer.
Since that time, I have called and emailed numerous times. They will not answer the phones, they don't reply to emails etc. Basically they advertised these products at a time when people really need them and they just take your money and do not deliver!

I have been purchasing disposable face masks for my business from this company for the last 3 months. In the beginning shipping charges were excessive ($9.99 for each box of 50 face masks). However, shipping has been free on my last several orders. Delivery to the East coast has been taking about a week, but deliveries have been consistent.

Ordered online facemasks April 16, 2020, paid via credit card-$39.98 Have not received product. The company will not respond to emails or phone calls.
*** (April 14, 2020)

Only wish I had come here before buying the product!! It looks and sounds great and is a cool little device except that it doesn't read the correct temperature. Repeated attempts to contact support by phone and email have not produced a response verbally... and the email reply is the standard "your request is being reviewed, please allow two business days" if you haven't heard from us... check your spam....

TERRIBLY DISAPPOINTED

Thermometer purchased is not reliable and masks ordered are not as advertised. Company not responsive to remedy requests.
1. Infrared thermometer purchased is not accurate to manufacturer specifications of 0.4 degrees F, and has been off as much as 1 degree F. Tried calling support but message is several months old without a way to talk to someone or leave a voicemail. Emailed support 5/21/2020 and have not heard back. I would like an exchange or a refund.

2. Ordered surgical face masks from my medical office that on the webpage were advertised as meeting standards of ASTM level 2 and suitable for use in a medical office. I checked the website after the order was placed after not receiving my order to see if they still had any left that I ordered. Many vendors oversell their stock. The website changed to and I could not find the masks I ordered. All I saw were different ones designated not for medical use. I emailed customer support asking them not to ship me these masks as the mask had not shipped per the tracking number I had received, but they sent them anyway. I had two communications from the company about this. First was a form letter not addressing my concern, the second was from Patrick Wilson May 28, 2020 where there was an attempt to make an arrangement for return by me not accepting the product from USPS but he never answered my question about what mask he was sending. I was hoping he would respond the day before delivery was expected (per tracking info from USPS) and I would have taken the masks if they were the ones I ordered as I need them for my medical office. However he never replied. Now there are 2 full business days of no reply and I am stuck with masks that are not meant for Medical Use. I want a refund including the costs of shipping the masks to me.

I placed 4 orders, totalling over *** with iHealth Labs on 5/6/2020. My account was charged on 5/7/2020 but I have not received the items as yet.
After a week of not receiving notifications that items had been shipped, I reached out to iHealth about the orders. When I called their service phone number, I got an automatic message about longer than normal wait times and was directed to contact them through a service ticket. I have submitted 3 tickets and have received only automated responses. I did not investigate the company but I thought the company was legit based on fact I ordered a thermometer from it on 4/28/2020 and received the item within a week. Thermometer works fine.

Made a purchase on 4/26/20 and received an email on 4/29 informing me that my order shipped on 4/27 as well as my credit card charged and was given a USPS tracking number. After about 2 weeks, I sent an email requesting an ETA and discovered the tracking number was invalid. I then sent another email requesting a refund. After no response, I sent a couple more requests for a refund as well as attempting to call their customer service number. There was only a message to listen to and no option to speak to a person as well as no option to leave a message. I finally received an email from a support person on 5/25/20 stating "We can no longer cancel your order as it's already packed and waiting to be shipped in our warehouse. Our thermometers are on back-orders. They should arrive today or tomorrow. We will ship your order pretty soon. Your option to receive a refund is to refuse the delivery and have them sent back to our warehouse. Thanks for your understanding and patience." The problem is, I did not order a thermometer.
Product_Or_Service: N95 Masks

I ordered a thermometer and oximeter on March 31st. I received only the oximeter on April 13th. I sent them messages on April 13th, April 27th, May 21st, May 26th, and May 29th. I also tried calling them numerous times (which they never answer or return emails). Basically they say they have these thermometers in stock, they take your money and then you never see the product. This is especially concerning at a time when people really are counting on getting their ordered medical equipment. The fact that this company is obviously doing this means that they should be shut down!

I am filing a complain about deceptive trade practices. I ordered items online and have not been provided what was paid for after numerous requests.
On April 13, 2020 I placed an order on the iHealth Labs website for several items, one being the iHealth Feel Wireless Monitor, priced at $79.99. I paid for these items through my company FlexSpend account. I received on 04/20/20 all of the items with the exception of the iHealth Feel Wireless Monitor, instead I received the iHealth Ease which is a much lower priced product. I contacted iHealth on 04/21/20 about the issue and I received a response that the correct item would be shipped out and two weeks later I received another thermometer which is not the right item, I had already received that. I contacted them again on 5 different occasions with acknowledgement that my email was received but no response. I have tried to call their customer service line, only to receive a recorded message with the call ending. I sent a final notice on 05/27/20 that I would be filing a report with the Revdex.com and disputing the charge on my card if I did not receive the product or a response in 24 hours. That time has now passed.

I have the exact same concerns as other reviewers - I purchased their bluetooth BP wrist monitor and was never able to get it to connect to 2 different phones. I ran through all the troubleshooting etc (reading comments online now I realize this is a serious concern for most buyers of this product, should have done a bit more homework upfront, there are just so little wrist BP monitors that connect to an app).
I attempted to call numerous times (their lines are supposedly still open), but all I heard was a lengthy message and then it hung up on me. I have emailed several times with no response. I am now disputing the charge with my bank.

I received a damaged product and have submitted 2 different help claims on their website. I have received no replacement or refund.
On April 25, 2020,I placed an order with iHealth labs. I ordered a box of surgical masks and a wireless blood pressure monitor. When I ordered the monitor, it ask me to select a cuff size, which I did. The package arrived in a timely matter. The masks were in the box and the box for the monitor was also in the shipping box. But when I opened the product box, the monitor was in there but not the cuff. On May 1, 2020, I submitted a complaint on there website. I included a picture of the contents of the box. I got an email saying they got my report. I didn't hear anything so on May 9, 2020, I sent another complaint and got the confirmation email that said they received my report. I tried calling their help number but was told I needed to go through the online report site. I would just return the product but there was no return material inside the shipping box.

Ordered items that have not been fulfilled as stated, no communication regarding status of items ordered when prompted for information.
I placed order #XXXXXX on April 30, 2020. The website and advertisements promote a 1-3 days to ship, which is acceptable given current conditions I wasn't in any rush. I saw that a label regarding the shipment was created on USPS XXXXXXXXXXXXXXXXXXXXXX May 4, 2020. So I waited till May 11, 2020, 5:54 PM to send my first question regarding my order with no luck in answer. I then replied to my own submission on Sat, May 16, 7:45 PM. It is now May 22 and decided to reach out again, but this time not only there, but here due to current circumstances. This is more than just an order, but rather what I see as a company taking advantage during troubling times. They have an absurd shipping cost associated with it of $29.97 via Standard Ground Shipping. I have been able to communicate with someone on their facebook and they were fast at helping, but it is absord I had to go this far in order to obtain some help. I am supposed to get a refund in 3-5 days, but I will have to check back to see if that will really happen.

Neither of my May 6 orders have been received yet, I cannot reach anyone by phone, and I have received zero response to an email dated May 12.
At the time I placed these orders On May 6 (***) the website said product was in stock and ready to ship. The website also states orders ship within 1-3 days. Neither order has been received. I have lost *** including *** total in shipping, because I purchased something that has not been received, and without any opportunity to resolve the issue due to inability to communicate with company. The company's webpage has been updated to state all orders placed before May 8 were shipped, and then again to state all orders placed before May 15 were shipped. For *** total shipping, they should have arrived by now.

Merchandise purchased was not received and cannot reach customer service. Amount was billed and paid.
Company created tracking info but they never sent package to USPS site. I ordered on 5/2/20. As of 5/22, package still have not been received by usps. Several attempts to contact company but they never responded back. Payment was already paid in full.

Horrible Customer Service! I bought a no touch thermometer, it did not work that great so I have been trying to contact customer service (3 emails and calls (no one to answer phones just a voicemail message) so I can get a RMA # which they say they require to return.

I was in the 30 day return policy, their message says they would return emails to their support email address within 48 hours and it has been 4 days, I put a read receipt and delivered option, the emails have been delivered but not read yet (or they declined to notify me they read it).

I am now past the 30 day return policy, not due to my end, but because of the lack of response, still trying to have someone contact me so I can return the thermometer. I checked my spam also and there has been NO COMMUNICATION what-so-ever from them.

Failure to mail purchased medical products and failure to respond to follow up emails and does not answer phone calls.
Ordered 3 products from iHealth Labs on 4/2/2020 (Order XXXXX). iHealth Labs sent email on 4/7 with UPS tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX. Sent an email to ***@ihealthlabs.com on 4/16/2020 requesting order shipment status. Received response on 4/17/2020 (***) indicating original shipment was "lost between our shipping dock and UPS since 4/6/2020.) Per the 4/17/2020 email, a reshipment request was requested and I would receive notification upon completion of the order reprocessing to notify of shipment. Sent follow-up email on 4/25/2020 to ***@***ased on 4/17/2020 communication. No response. Sent another follow-up email on 5/1/2020, 5/10/2020, 5/13/2020, and 5/20/2020 - no responses only the automated email response "we have received your request". Attempted to call iHealth Labs telephone number on the website XXX-XXX-XXXX. The business hours indicate the phone line is staffed until 5:30 PM PST. I called around 4:00 PM PST receiving only an outbound message about limited staffing due to Covid 19 then the call disconnects. I have also tried contacting the company via Twitter and Facebook since the traditional methods have failed. This is terrible customer service when a company can go "silent" for almost 30 days.

Regardless of the current pandemic situation, a company should not become unresponsive to a customer's request for information. It is questionable behavior if not fraudulent to charge for products not fulfilled.