IFly Calgary Reviews (%countItem)
IFly Calgary Rating
Address: 811 64 Ave NE, Calgary, Alberta, Canada, T2E 3Z8
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I booked ‘flights’ by purchasing vouchers and then redeemed the vouchers in order to book our ‘flights’. The actual cost for the day and time of day was less than the cost of the vouchers. I sent them an email Asking for a refund of the difference. I received a call and was told they don’t refund the difference. I was told that when someone buys a voucher they are charged the highest rate and if the vouchers are redeemed for a ‘flight’ time that doesn’t cost that much, too bad, no refunds. *** I asked to speak with the manager. He called me back once and just left his phone number to call back. I called back and left a very detailed message regarding my claim to a refund. I have never received call back.
On 30 Jan 2020 I was able to connect with *** about his requested refund. He explained how the policies were confusing on our online sales platform and that intuitive use of the system was misleading. I refunded him the amount he was looking for and have been working with a web development team to make the purchasing experience more comfortable for our customers and will be rolling out the new workflows in the coming weeks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely