iFix Mobile Device Clinic

On July 3", the customer, [redacted] , brought his [redacted] to get the HDMI po repairedWe told him that it would be $for the repair and would take 2-weeks to be repairedWe called the customer to come pick his [redacted] up once the repair was completeWhen the customer arrived, we tested the HDMI port on the TV screen in front of him thoroughly and told him that we had REPLACED the old HDMI port since it was badly damaged and nonfunctional.Then the customer called later reporting that it did not work after couple minutes, but due to the fact that we cannot be with the customer the whole time and see if he had damaged the HDMI port himself, we told him to bring the [redacted] back in for diagnosisAfter diagnosing the ***, it appeared that the HDMI port had been damaged again from improper input of the HDMI cord.The customer disputed that he had not damaged it himself, so we in order to resolve the situation, we had to refund his moneyDuring the phone call, the customer repeatedly used profanity and did not allow us to explain what had happened, so we told him, “come and pick up the [redacted] with his refund.” The customer continued to insult [redacted] employee over the phone using profanity and disrespect.When the customer finally came back to pick up his ***, we refunded him immediately and explained to him why his [redacted] did not work, but he continued to use profanity inside the store againHe complained about getting his refund when we issued it to him in front of him through our [redacted] deviceNoted, our [redacted] employee had told him that the refund would show up on his bank account statement and our [redacted] statement as wellWe did not charge him for swinging the door hard causing the door to improperly open and close to this dayWe have been fixing [redacted] for over a year now and after we test it in front of our customers we know and customers know that it worksIf anything happened once he left, that is something we cannot controlWe held up our responsibility and refunded him the full amount for the repair service he initially paid forTo accuse us of not getting a refund, I have attached a [redacted] refund paper stating it has been refunded

On July 3", the customer, [redacted], brought his [redacted] to get the HDMI po repairedWe told him that it would be $for the repair and would take 2-weeks to be repairedWe called the customer to come pick his [redacted] up once the repair was completeWhen the customer arrived, we
tested the HDMI port on the TV screen in front of him thoroughly and told him that we had REPLACED the old HDMI port since it was badly damaged and nonfunctional.Then the customer called later reporting that it did not work after couple minutes, but due to the fact that we cannot be with the customer the whole time and see if he had damaged the HDMI port himself, we told him to bring the [redacted] back in for diagnosisAfter diagnosing the [redacted], it appeared that the HDMI port had been damaged again from improper input of the HDMI cord.The customer disputed that he had not damaged it himself, so we in order to resolve the situation, we had to refund his moneyDuring the phone call, the customer repeatedly used profanity and did not allow us to explain what had happened, so we told him, “come and pick up the [redacted] with his refund.” The customer continued to insult [redacted] employee over the phone using profanity and disrespect.When the customer finally came back to pick up his [redacted], we refunded him immediately and explained to him why his [redacted] did not work, but he continued to use profanity inside the store againHe complained about getting his refund when we issued it to him in front of him through our [redacted] deviceNoted, our [redacted] employee had told him that the refund would show up on his bank account statement and our [redacted] statement as wellWe did not charge him for swinging the door hard causing the door to improperly open and close to this dayWe have been fixing [redacted] for over a year now and after we test it in front of our customers we know and customers know that it worksIf anything happened once he left, that is something we cannot controlWe held up our responsibility and refunded him the full amount for the repair service he initially paid forTo accuse us of not getting a refund, I have attached a [redacted] refund paper stating it has been refunded

On July 3", the customer, [redacted], brought his [redacted] to get the HDMI po repaired. We told him that it would be $70.00 for the repair and would take 2-3 weeks to be repaired. We called the customer to come pick his [redacted] up once the repair was complete. When the customer arrived, we...

tested the HDMI port on the TV screen in front of him thoroughly and told him that we had REPLACED the old HDMI port since it was badly damaged and nonfunctional.Then the customer called later reporting that it did not work after couple minutes, but due to the fact that we cannot be with the customer the whole time and see if he had damaged the HDMI port himself, we told him to bring the [redacted] back in for diagnosis. After diagnosing the [redacted], it appeared that the HDMI port had been damaged again from improper input of the HDMI cord.The customer disputed that he had not damaged it himself, so we in order to resolve the situation, we had to refund his money. During the phone call, the customer repeatedly used profanity and did not allow us to explain what had happened, so we told him, “come and pick up the [redacted] with his refund.” The customer continued to insult [redacted] employee over the phone using profanity and disrespect.When the customer finally came back to pick up his [redacted], we refunded him immediately and explained to him why his [redacted] did not work, but he continued to use profanity inside the store again. He complained about getting his refund when we issued it to him in front of him through our [redacted] device. Noted, our [redacted] employee had told him that the refund would show up on his bank account statement and our [redacted] statement as well. We did not charge him for swinging the door hard causing the door to improperly open and close to this day. We have been fixing [redacted] for over a year now and after we test it in front of our customers we know and customers know that it works. If anything happened once he left, that is something we cannot control. We held up our responsibility and refunded him the full amount for the repair service he initially paid for. To accuse us of not getting a refund, I have attached a [redacted] refund paper stating it has been refunded.